Audi Beverly Hills - A Fletcher Jones Company - Service Center

OUTSTANDING service from Carlos. He is incredibly knowledgeable in regard to our specific vehicles as well as the Audi brand. As most car manufacturers are making the transition to EV, there is a voi knowledgeable in regard to our specific vehicles as well as the Audi brand. As most car manufacturers are making the transition to EV, there is a void in knowledge and customer care. Carlos fills that void. Superb. More

Excellent customer Service. Ken was phenomenal. The dealership made it very easy from start to finish. I was able to checkout through my phone expediating the process. dealership made it very easy from start to finish. I was able to checkout through my phone expediating the process. More

Walked in and was greeted right away. I waited two hours for excellent service. There was Uber services for transportation. They also washed my car for excellent service. There was Uber services for transportation. They also washed my car More

Honestly, some of the service advisors know nothing about cars, and it shows when they try to up-sell you on service. Please don't insult my intelligence by telling me my coolant is watered down, I mean... s cars, and it shows when they try to up-sell you on service. Please don't insult my intelligence by telling me my coolant is watered down, I mean... seriously? Telling me I need new tires and not being able to use the tool to measure tread depth, doesn't build much confidence. If you are going to up-sell me, educate yourself about cars. On the other hand, my experience with some of the advisors are great, no BS and gives it to you straight. The loaner car process is expedient and truly convenient. I assume it's what drives up the service price so I don't mind paying that extra amount on an oil change. Although, dealership charges an estimated $1000 per hour for service, they have posted $500, yet if you do the math... $100 air filter change = 6 minutes (try it for yourself). So if you need more than basic service, good luck to you. More

Emerson was wonderful and very professional. He called me every day my car was there with updates and taking his time to explain in details. He also made sure the issue was fixed before returning my car. The every day my car was there with updates and taking his time to explain in details. He also made sure the issue was fixed before returning my car. They dropped off the loaner and picked up my car due to my busy schedule. Very pleased. More

I was glad a loaner was available to me while my car was being serviced. My overall experience was fine. I will be back again. being serviced. My overall experience was fine. I will be back again. More

Carlos made my first experience getting my Audi serviced amazing. Fast, friendly and honest. It was a breeze getting in and out and having my car serviced with him and his team. Thanks again amazing. Fast, friendly and honest. It was a breeze getting in and out and having my car serviced with him and his team. Thanks again More

2 words. EXCELLENT service!!! Carlos Lazo is YOUR GUY. Total integrity, quick, fair service & repair recommendations. We have owned a 2018 Audi R8 RWS for the last 2.5 years, purchased from Audi Beverl Total integrity, quick, fair service & repair recommendations. We have owned a 2018 Audi R8 RWS for the last 2.5 years, purchased from Audi Beverly Hills. Needless to say, I've CHEWED through the Pirelli P Zero tires like 7 times haha. Most have been due to sh***y LA Roads, nails and screws from construction, etc. EVERY TIME I've come to see Carlos, he has exceeded my expectations by a factor of 10. He makes sure to cover things with insurance (highly recommend their tires and rims insurance coverage at purchase). This makes a big deal because I'm paying to have my things covered, and when I go to Carlos, he doesn't try to sell me things I don't need. He goes to insurance, fights on my behalf, and I end up with new wheels on our R8 like THAT. Thank you for everything Carlos. You are a model employee -- the best person to take your Audi to -- coming from a guy with a limited edition R8. This is how service should be done :) More

George in the service dept took good care of me & my car 👍 Audi Beverly Hills takes care of my Audi and my daughter ‘s . Great servive 👍 Audi Beverly Hills takes care of my Audi and my daughter ‘s . Great servive More

Ive had such wonderful experiences from this dealership from my purchases to their EXCEPTIONAL service department. Yulissa has helped me numerous times and each time I leave I'm thinking WOW, I'm really ha from my purchases to their EXCEPTIONAL service department. Yulissa has helped me numerous times and each time I leave I'm thinking WOW, I'm really happy with this place, it's really ALL AROUND amazing. But it's the service team that will keep me coming back, I always feel I'm in great hands. Thank you Yulissa, your great attitude, smile, and your professionalism is 6 stars :) it's so appreciated and doesn't go unnoticed. More