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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews
Call Service Center (424) 281-5600

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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August 29, 2021

Carlos was great… such a pleasure and so helpful through the whole process. He made everything so easy! Thanks Carlos. More

by KelliR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 30, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi KelliR, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It's amazing to see that Carlos went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion! Our team of experts are grateful to have earned your business and we're looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Audi Beverly Hills

August 21, 2021

Carlos Suazo is the best service provider. I literally still have an Audi because of him. He’ll make sure you’re satisfied. AAA+++++ guaranteed More

by ORIg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 21, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi ORIg, Thank you for taking the time to share your feedback and 5-star rating. Our team is extremely happy to hear that Carlos Lazo assisted and provided you with amazing service throughout your recent visit with us. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Beverly Hills

August 21, 2021

Just picked up my Audi from the service center on Fairfax. Wonderful experience, so easy and efficient. Carlos Lazo is simply the best. He works 24/7 !! More

by Lisajlicht5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 21, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Lisajlicht5, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is extremely happy to hear that Carlos Lazo went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. We're looking forward to welcoming you again soon! Warm Wishes, Your Friends and Family at Audi Beverly Hills

August 20, 2021

Thank you so much to Carlos & his team - OUTSTANDING communication (the report included a video inside the email!) the facilities are actually pleasant to be at. I have never felt better about car servi More

by ariel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 21, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Ariel, Having the opportunity to share our passion and commitment Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Carlos Lazo the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Beverly Hills

August 20, 2021

Amazing experience, I was so happy with everything. Everyone was so helpful. My car was so clean after the wash! I look forward to coming back! More

by Julie ann blackwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo, Darryl Thomas, Yulissa Nunez, Hambik Bandari, Ricardo Melo
Report | Print
Aug 21, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Julie, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your recent visit and appreciate you complimenting our level of professionalism. Providing a loaner vehicle is one of the many perks we offer to our guests. We're grateful to have earned your business and are looking forward to working with you for many years to come! All the Best, Your Friends and Family at Audi Beverly Hills

August 18, 2021

Carlos Lazo was great. He effectively communicated the issues and resolved quickly. More

by Ayanik7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 20, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Ayanik7, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Carlos Lazo and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Audi Beverly Hills

August 18, 2021

Carlos is delightful! Really kind and helpful - service was quick and efficient. Getting my car serviced here is always a pleasure! I recommend to anyone. More

by Jen K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 20, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Jen, It's really rewarding hearing that Carlos Lazo was able to assist and provide you with amazing service throughout your visit with us. We'll be sure to relay over the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Beverly Hills

August 16, 2021

Carlos Lazo and the staff in the service department make getting your car serviced a very easy process. Very professional and very efficient. Highly recommend! More

by Amie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 17, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Amie, It's really rewarding hearing that Carlos Lazo was able to assist and provide you with amazing service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Beverly Hills

August 11, 2021

Carlos Lazo was great. At my request we conducted business primarily via text. He always responded promptly, fully answering all my service questions. Highly recommend working with Carlos for your Au More

by KRC304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 12, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi KRC304, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that Carlos Lazo went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Our team is extremely happy to hear that you enjoyed Carlos'! We'll be sure to pass along the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and we're looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Audi Beverly Hills

August 06, 2021

Carlos is very professional & super nice. The entire crew is very hospitable. Facility is clean More

by MO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 09, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi MO, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that Carlos was able to get your vehicle repaired and returned to you all within a timely fashion! Thank you for allowing us the opportunity to earn your business and we're looking forward to welcoming you again soon! Best Wishes, Your Friends and Family at Audi Beverly Hills

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