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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews
Call Service Center (424) 281-5600

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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February 26, 2022

My wife’s Audi was taken to Audi Pacific, where I had a terrible experience, and swore I would never buy another Audi.Apon taking it out , I called Beverly Hills Audi, and was greeted by Carlos ( serviceRe More

by artg13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Feb 28, 2022 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Artg13, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Carlos and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Audi Beverly Hills

December 16, 2021

EXCELLENT SERVICEEVERYONE WAS VERY ACCOMMODATING AND EXCELLENT SERVICE EVERYONE WAS VERY ACCOMMODATING AND COURTEOUS HIGHLY RECOMMEND FIRST CLASS THANK YOU GOD BLESS . More

by mishel shokrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
EMERSON MOLINA, Andrew Neal
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Dec 17, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Mishel Shokrian, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Beverly Hills

December 16, 2021

Despite a labor shortage I had great service, friendly employees and my car was handed back to me squeaky clean More

by cgreen9897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan morales
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Dec 16, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi CGreen9897, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Audi Beverly Hills

December 14, 2021

Carlos was great he kept me informed . It took longer than expected which was no problem because we were provided with a loaner car. My wife was impress with the atmosphere of the service center. The per More

by Leonbrooks
Customer Service
Recommend Dealer
Yes
Employees Worked With
Johanna Felchlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lazo
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Dec 14, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Leonbrooks, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Carlos Lazo and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. We're truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! All the Best, Your Friends and Family at Audi Beverly Hills

December 02, 2021

Excellent service Everyone was very accommodating and Excellent service Everyone was very accommodating and courteous Couldn’t have been happier with how I was treated More

by Jgilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Melo
Report | Print
Dec 02, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Jgilbert, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Audi Beverly Hills

November 18, 2021

Attempted to call over 15 times until I got a hold of someone. After no response from anyone, I drove into the dealer. Attempting to get my S7 checked out due to a check engine light, yulissa just looke More

by ElectrifyAmeriKa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Neal, Yulissa Nunez, Ricardo Melo
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Nov 20, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Your experience is important to all of us at Audi Beverly Hills; if we may have an opportunity to follow up and turn your experience around. Please contact me at kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com

November 17, 2021

Mr. Carlos Lazo has been providing me the best of the best service since I bought my first Audi back in 2017. I have the utmost confidence in He and his crew as they have shown time and time again they h More

by Neilbrownjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Nov 18, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Neilbrownjr, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Carlos Lazo and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Beverly Hills

November 07, 2021

Everyone I encountered was welcoming and very professional. They gave me an accurate estimate of the cost and explained everything to me. I left with a feeling of confidence. More

by Solgold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Melo, Richie Reyna
Report | Print
Nov 08, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Solgold, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team delivered an exceptional service experience! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Audi Beverly Hills

November 07, 2021

Ther service coordinator was very helpful and friendly. She kept me informed and answered all of my questions. Thank you Yulissa! More

by Yadira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yulissa Nunez
Report | Print
Nov 08, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Yadira, Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Yulissa the privilege to earn your business and attend to your service needs! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Beverly Hills

October 15, 2021

George is such a great service professional. Always kind and helpful. Texted me updates and gave me time to bring. The loaner to accommodate my schedule. More

by Carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George, Carlos Lazo, Yulissa Nunez, Ricardo Melo, Richie Reyna, Jason Ajamian
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Oct 15, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Carrie, It's really rewarding hearing George assisted and provided you with amazing service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team is grateful to have earned your business and we're looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Audi Beverly Hills

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