Audi Beverly Hills - A Fletcher Jones Company - Service Center

Full service The Full services was good. My car was still covered so I did not pay anything. If anything needed to be done that was not covered. I got contacted to The Full services was good. My car was still covered so I did not pay anything. If anything needed to be done that was not covered. I got contacted to see how I want to move forward. They also washed my car which is always a plus. More

Excellent service once again. Ken does a fantastic job. Everyone at the service center is very helpful. Not only do they perform the work needed but hey will also give you a writte Ken does a fantastic job. Everyone at the service center is very helpful. Not only do they perform the work needed but hey will also give you a written account of anything else that needs to be done. More

Great experience Exceptional service, very helpful service advisor who kept me updated all along the way until the pick up of my car! I would highly recommend this dea Exceptional service, very helpful service advisor who kept me updated all along the way until the pick up of my car! I would highly recommend this dealership! More

Uh oh oil light again When I brought my vehicle in with my persistent oil issue, Audi Beverly Hills said, “ here’s what the problem is, this is what needs to happen, we’ll When I brought my vehicle in with my persistent oil issue, Audi Beverly Hills said, “ here’s what the problem is, this is what needs to happen, we’ll have it fixed by this day.” They gave me a complete breakdown of the repairs right down to the nuts and bolts. Gave me a loner of the same car I drive and completed the complex service ahead of schedule. Audi Beverly Hills is the most competent, knowledgeable, and friendliest service department i’ve Ever dealt with. Truly Exceptional! Bt More

Great service George met me on time at 7 a.m. for my service appointment. I requested that the car be ready at 1 p.m. There was a snag in that the found out a part George met me on time at 7 a.m. for my service appointment. I requested that the car be ready at 1 p.m. There was a snag in that the found out a part I needed was not readily available, but George went out of his way to pick up the part and the car was ready by 1 p.m. I recommend this service center highly, as well as I recommend George because he keeps to his word. Service is done within the time promised and the car is returned to you in impeccable condition. More

Service was performed in a quick manner. All good. We appreciate the quick and efficient service.george was friendly and helpful. My rental car was clean and comparable to my Q7. Normally Jam All good. We appreciate the quick and efficient service.george was friendly and helpful. My rental car was clean and comparable to my Q7. Normally James Tirelli helps me but George was good. More

What used to be is long gone Mike Bradford was a friend. Having spent over 4 decades in the business doing everything from service writer to general manager, I am quite aware of h Mike Bradford was a friend. Having spent over 4 decades in the business doing everything from service writer to general manager, I am quite aware of how far to go with a customer. Now that Mike's gone and I needed to extend my new car warranty on my A7, I was told that Sam would take care of me. To make this short, let me just give the highlights. I told Sam that I wanted to extend my warranty with Audi, no third party and no deductibles. Sam agreed with everything, making my warranty 8 years or 80 thousand miles. I paid over $3000. The other day I brought my car into service and found that the motor mounts needed replacement. Now is when I find that it must be approved by a third party and I have a $100 deductible. So much for Sam's way of doing business. It's one thing to close a customer another to outright lie on an inside deal. I still broker cars but will no longer recommend Audi of B H and have my customers use other Audi service. It's too bad for the price of a warranty. More

Great experience Carlos and the team went above and beyond with my service. There were additional repairs needed and they worked directly with my insurance. Amazing se Carlos and the team went above and beyond with my service. There were additional repairs needed and they worked directly with my insurance. Amazing service! More

Ken Kritzer was helpful n professional. Excellent all around service. Lovely outdoor waiting area. Liked the car wash! Nice facility. Friendly staff. Would like to come back when future conc Excellent all around service. Lovely outdoor waiting area. Liked the car wash! Nice facility. Friendly staff. Would like to come back when future concerns exist. More

Service Great service experience, very comfortable and convenient, with very well trained service personnel who are knowledgeable and responsive. Ken Kritzer Great service experience, very comfortable and convenient, with very well trained service personnel who are knowledgeable and responsive. Ken Kritzer does a very good job. More