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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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January 21, 2021

Service at Audi of Beverly Hills on SQ5 lease was easy and fast. The Covid safety protocol made me feel safe and comfortable. The service great! Thank you! More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chala
Jan 21, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello AG, Thank you for your recent service visit and allowing George the opportunity to attend to your vehicles service needs as well as ensuring his attention to the proper guidelines and safety were met. Your complete satisfaction is important to us ! We are truly grateful for your business and thrilled to have you 5 star recommendations! All the Best, Your Friends and Family at Audi Beverly Hills

January 06, 2021

Another exceptional experience. When I questioned one of the service items on our punch list when the car was returned, the technician spent extra time to review and confirm that it was completed as request More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yulissa Nunez
Jan 06, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Bob, It's really rewarding hearing that Yulissa was able to assist and provide you with outstanding service throughout your recent service visit! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are extremely flattered to know of the time your advisor dedicated to answer your outstanding questions to ensure a clear understanding of your repairs. We are thrilled to have earned your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Beverly Hills

January 05, 2021

My experience here was exceptional! Booking an appointment online was a breeze, the facility is immaculate and sanitary, and the staff make you feel right at home. My vehicle was in for service as More

by lesmorrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chala
Jan 06, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi lesmorrison Thank you for choosing Audi Beverly Hills. The team is happy to hear you had an exceptional service visit. We appreciate the positive feedback and comments. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Beverly Hills

December 19, 2020

This was my first service with Audi and it was an outstanding experience from the second I drove into the impressive service center. Drop off, pickup, loaner car, all went seamlessly. My Service Ad More

by markhadley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yulissa Nunez
Dec 21, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Mark, It's really rewarding hearing that Yulissa was able to assist and provide you with outstanding service throughout your visit with us. We'll be sure to relay over the kind words expressed on your behalf. Providing a loaner vehicle is just one of the many perks we offer to our guests. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Audi Beverly Hills

December 18, 2020

George and the team provide excellent service. I greatly appreciated the pick-up and delivery of my vehicle when inspection was needed. Service was timely, prompt and thorough. More

by EJWilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chala, Carlos Lazo
Dec 21, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello EJ, Thank you for your 5 star review and genuine feedback regarding our talented Audi team! We are pleased to read that the pick-up and delivery program was a great compliment to the excellent service George provided. We take great pride is serving our guest well and thrilled to have you as part of our Fletcher Jones family! Warm Wishes, Your Friends and Family at Audi Beverly Hills

December 03, 2020

George and the team in the service dept. for Audi Beverly Hills is top notch. So prompt, professional, thorough and KIND. I love being able to go in, get everything I need taken care of and out the door in w More

by suzanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chala
Dec 03, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Susanna, Thank you for business and the opportunity to serve you! Our team at Audi Beverly Hills cares greatly about the guest experience and is happy to hear of the amazing level of service you experience and confidence you have while working with George! It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warm Wishes, Your Friends and Family at Audi Beverly Hills

December 03, 2020

Picked up my Q7On time with a loan carServiced Picked up my Q7 On time with a loan car Serviced overnight Was ready at scheduled time Xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx More

by WhatsamatU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Dec 03, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for your 5 star review! Our goal is to provide the best experience possible and are so pleased to know your visit met your expectations! We look forward to seeing you again at your next scheduled visit! Warm Regards, Your Friends and Family at Audi Beverly Hills

November 20, 2020

Super nice puts Keyes Audi to shame. Will only come here from now on best customer service. Everyone was super friendly and my service adviser went out of her way to help me with questions I had about my ca More

by giselehamsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yulissa Nunez
Nov 20, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Gisele, Thank you for allowing us the opportunity to serve you! All of us at Audi Beverly Hills take great pride in serving our guests and truly flattered to know you feel we have the best service! We are truly grateful to have earned your business, loyalty, and genuine sediments! Warm Regards, Your Friends and Family at Audi Beverly Hills

November 19, 2020

I had an excellent experience all around. George Chala did a great job, and I received a brand new Audi A5 as a loaner within minutes. More

by legnest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chala
Nov 19, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Guest satisfaction is our top priority and we are so thrilled to know of your excellent service with George Chala. We do our best to ensure guest are attended to with the highest level of service and care and happy to read that you had the opportunity to drive one of our new Audi A5 loaners! Thank you for your business and please feel welcome to contact us anytime! Warm Regards, Your Friends and Family at Audi Beverly Hills

November 16, 2020

Ken did a great job. Gave me a FREE loaner (which most other dealerships don't do). Staff was very pleasant. Fixed a piece of rattling trim in addition to the normal interval service. More

by joh13622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Nov 16, 2020 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for your review! It is wonderful to hear that your most recent visit with Ken is deserving of your 5-stars! We are so pleased to know the loaner vehicle was a great compliment to your service and our team of experts resolved the rattling concerns you experienced with your vehicle. It is our greatest hope to continue this excitement throughout your ownership experience in Service and every interaction you have with us. Kind Regards, Your Friends and Family at Audi Beverly Hills

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