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Audi Beverly Hills - A Fletcher Jones Company - Service Center
Beverly Hills, CA
857 Reviews
857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center
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August 27, 2024
I'm still in shock that the #1 Audi Dealership which has an impressive Service location- did something that no other dealership that I've worked with has done. An employee took my RS eTron GT Project_513/2 an impressive Service location- did something that no other dealership that I've worked with has done. An employee took my RS eTron GT Project_513/2 home to Arcadia overnight. 31 miles 1 way. The only way I knew this was thru my Audi app where I could see where my car was at 1030p. My car was in for no side AC vents working and some Bluetooth issues. And despite a sign in the car that says NO CAR WASH. NO TEST DRIVES- except for diagnostics. The service advisor messaged me in the morning stating that only the shop foreman was able to take the car home and it was for "diagnostics" so I "authorized" it. That's not how I see this situation- esp this was NOT a drivetrain issue where road testing my be required. And certainly not 62 miles round trip and running battery down to 4%. Since I used the pick up and home delivery service- I was out of town for work- I did ask for a copy of the invoice to see what was done before the car was returned. That request was ignored. I would have had them keep the car a little longer and correctly try to troubleshoot the Bluetooth issue since the tech's notation were clear that he didn't understand the problem. The Bluetooth issue persists after 10 days in there and now one of the Drivers Assistance functions no longer works. Service advisor (and subsequently today GM) were notified. Additional star for the Home Delivery and Pickup and Return service. Wish I could rate them higher, but if the dealership allows employees to take customers cars home overnight- this is not a dealership that I would want to have my RS eTron GT Project 513/2 serviced. [Think Ferris Buehler's Day Off!] More
by Calbear92
Employees Worked With
Tammy Hernandez, Shop Foreman
July 18, 2024
Outrages repair prices and at least one diagnosis was found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns ($1050) that would be applied to my $17050+ (over 17 thousand dollars!) estimate! Yea right! One issue was that my MMI had no power… they concluded that I needed a whole new 5f thingy that was over $3700 (NOT!). I took my car elsewhere and a blown fuse ($180) fixed my issue. Needless to say about the rest of my concerns. Im soooo disappointed with my experience with this particular Audi service department. I definitely lost a lot of trust. I felt taken advantage of, dishonored, possibly discriminated against, etc. Yet, Im happy for these other recipients based on these reviews. More
by Why-Me?
Employees Worked With
Paren Derbedrossian
January 25, 2023
I appreciate the immediate support from Service Center Manager, my Service Advisor, Jeff Crawford, Tech Foreman, Henry & Jimmy, Svc Tech & others who I may not have names. This team of people provide Manager, my Service Advisor, Jeff Crawford, Tech Foreman, Henry & Jimmy, Svc Tech & others who I may not have names. This team of people provide with me the highest level of CUSTOMER SERVICE anytime I bring my Audi in for service issues. I couldn't ask for a higher or better level of support and attention that I'm routinely provided when I come. Please acknowledge these special individuals and know that this BH Service Center truly provides me with excellent attention to my auto needs. Best Regards, Ms. M. Davis, Inglewood More
by ms_mmd2
Employees Worked With
Henry Jimmy Service F, Jeffrey Crawford
December 11, 2022
The service department is very friendly, flexible and professional. Ive driven from San Diego to LA just to get my car serviced. I called on a Monday and was able to get my vehicle in within that wee professional. Ive driven from San Diego to LA just to get my car serviced. I called on a Monday and was able to get my vehicle in within that week. My local dealership had a waiting period of 1 to 2 months! More
by ruru
Employees Worked With
Aaron Ward
November 01, 2022
Jeff Crawford was my service manager. He moved mountains to ensure that my complex 85k maintenance service was resolved to my satisfaction. I appreciated his commitment to the details tha He moved mountains to ensure that my complex 85k maintenance service was resolved to my satisfaction. I appreciated his commitment to the details that my A4 parts and service needs were fully met and that I left being a highly satisfied Audi customer. Plz commend him for a job well done! Margaret Davis More
by ms_mmd2
Employees Worked With
Jeffrey Crawford
July 21, 2022
Jeff Crawford has been wonderful in addressing any and all of my needs with my 2022 SQ5 Sportback. Mr. Crawford is a pleasure to have as someone handling my service needs. all of my needs with my 2022 SQ5 Sportback. Mr. Crawford is a pleasure to have as someone handling my service needs. More
by seanward
Employees Worked With
Jeffrey Crawford
April 26, 2022
Mariano Rodriguez is an amazing representative for your service department. I having a hearing impairments and explained all that your dealership would do for my auto. When work was completed he explained service department. I having a hearing impairments and explained all that your dealership would do for my auto. When work was completed he explained all the info. He made sure I had a Uber ride both home and return. Definitely recommend your dealership and this young man. Thank you. More
by Mrsbieler1
Employees Worked With
Mariano Rodriguez
April 11, 2022
Yulissa Nunez was very helpful and communicative. I went in for regular maintenance and she informed me a recall was due. What I thought was a same-day appt turned into next day. Yulissa made sure I I went in for regular maintenance and she informed me a recall was due. What I thought was a same-day appt turned into next day. Yulissa made sure I got my car back in enough time to not miss my bday plans the following morning. Ask for Yulissa! More
by Anthony Thonotosassa
Employees Worked With
Yulissa Nunez
March 26, 2022
THEY NEVER ANSWER THEIR PHONE! !! My car was in the shop for 25 days. Took my car in twice for the same recall. it was never performed both times. they started it but never finished !! My car was in the shop for 25 days. Took my car in twice for the same recall. it was never performed both times. they started it but never finished it. my car had a check engine light it came back on 10 minutes after i left the dealership manager was very rude service adviser never provided any updates or clarification to what was going on. More
by jd24
Employees Worked With
Sam Yadegari, Jeffrey Crawford
March 11, 2022
Do not buy a car here. Their service is beyond terrible. They are unresponsive and,worse. I found them to be sleazy, arrogant and dishonest. Yulissa is merely a low level Their service is beyond terrible. They are unresponsive and,worse. I found them to be sleazy, arrogant and dishonest. Yulissa is merely a low level pawn who does not care about the customer More
by Fletcher Joke
Employees Worked With
Yulissa Nunez
