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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

Overview
Employees
Reviews
Vehicles
4.3
1,533 Reviews
Welcome to Audi Beverly Hills, the #1 Audi Dealership in the Nation for 7 consecutive years.!* Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Beverly Hills, California! Come experience “The Fletcher Jones Difference” today! *Number One Claim based on Audi USA New Sales Results 12/31/21.
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8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,533 reviews

September 17, 2021

Convenient process making the appointment. When dropping my vehicle the check-in was smooth. They gave me a ride home and sent a car to pick me up. Quick, and friendly. I’ll be back. More

by Q5Diva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Melo
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Sep 19, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding your recent pick-up and drop-off experience with service. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Best regards, Your Friends and Family at Audi Beverly Hills

September 16, 2021

This man had the worse behaviour I ever experienced. Not only he belittled my partner telling him his was a bad “client” as he didn’t even remember that my partner bought a car the previous week in his shop More

by Helene
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Tesh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 13, 2021

Ricardo , the service advisor was great. He was in Ricardo , the service advisor was great. He was in contact on daily bases with explanations . He was very professional , helpful. I stongly recomm More

by rsobhanian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricardo Melo
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Sep 13, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for allowing our service team the true pleasure of assisting you! We are thrilled to know Ricardo Melo is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Happy Driving! Your Friends and Family at Audi Beverly Hills

September 09, 2021

Dealership worked with me when I was running late to ensure I got my vehicle back before big trip. Made sure I could leave the next day on a big road trip! Just the best. More

by LALawyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George in Service
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Sep 10, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello LALawyer, It's really rewarding hearing that our team was able to assist and provide you with amazing service throughout your visit with us. Glad to see we were able to get your vehicle in tip-top shape and ready just in time for your big road trip! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Audi Beverly Hills

September 08, 2021

The entire team at Audi Beverly Hills was sincerely helpful and walked me through the entire process start to finish so that I felt confident about my car being taken care of as well as providing me a More

by michellemirco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
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Sep 09, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Michellemirco, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Providing a loaner vehicle is one of the many perks we offer to our guests. Our team of experts are grateful for your business and are looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Beverly Hills

September 06, 2021

I bought a new E-tron last 8/27/21 in this dealership. I have been reading reviews about different audi dealerships and I think this one has the friendliest people helping customers. When my wife and I came More

by way2hots
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhad Douroudian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Ying, Fred Mir
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Sep 06, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi way2hots, Congratulations on your beautiful Audi E-Tron! We are so appreciative of your loyalty and feedback about your experience with Ronald Ying, Farhad Douroudian, and Fred Mir. I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle that best suits your needs. We'll be sure to relay over the kind words expressed on your behalf. It was our pleasure to help you get to know every aspect of your vehicle. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. Our team is wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Beverly Hills

September 01, 2021

Outstanding on every level! Carlos is the only reason I would ever consider purchasing a car so far away from where I live. His service is impeccable. More

by eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
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Sep 02, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Eric, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Carlos. Thank you for allowing Carlos the privilege to earn your business and we appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Beverly Hills

August 29, 2021

Carlos was great… such a pleasure and so helpful through the whole process. He made everything so easy! Thanks Carlos. More

by KelliR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 30, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi KelliR, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It's amazing to see that Carlos went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion! Our team of experts are grateful to have earned your business and we're looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Audi Beverly Hills

August 26, 2021

Great experience and service from start to finish. Very happy. More

by JMI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhad Douroudian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hendrik Cerri, Alessandra Darourvar
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Aug 31, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Our team was elated to read that our talented sales team took fantastic care of you! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Audi! Enjoy and welcome to the Fletcher Jones Family! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

Sep 01, 2021 -

JMI responded

Greatness

Sep 01, 2021 -

JMI responded

Wonderful

August 21, 2021

Carlos Suazo is the best service provider. I literally still have an Audi because of him. He’ll make sure you’re satisfied. AAA+++++ guaranteed More

by ORIg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Report | Print
Aug 21, 2021 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi ORIg, Thank you for taking the time to share your feedback and 5-star rating. Our team is extremely happy to hear that Carlos Lazo assisted and provided you with amazing service throughout your recent visit with us. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Beverly Hills

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