Audi Bend

Best Car Purchase Experience Ever! I just purchased a used Audi Q5 from Audi of Bend and it was the most positive car purchasing experiences I've ever had. From the test drive to negot I just purchased a used Audi Q5 from Audi of Bend and it was the most positive car purchasing experiences I've ever had. From the test drive to negotiations up to the vehicle delivery I was treated like a Queen. Trevor and the staff rolled out the red carpet as if I had just purchased the most expensive car on the lot. Their review of the car's features, attention to detail on the items the car needed and follow up for an additional detail has been top notch. I managed the Customer Service offices for Nordstrom and taught the Nordstrom philosophy for over 20 years and they rivaled the Nordstrom experience. I cannot say enough about their service, kindness and knowledge of their brand. I'm a new loyal customer and I encourage you to consider them for your next car purchase. More

Service not a priority We bought a used 2017 Q7 from Audi Bend. We do not live in the area. For the first service we drove to Portland and called the Wilsonville Dealer t We bought a used 2017 Q7 from Audi Bend. We do not live in the area. For the first service we drove to Portland and called the Wilsonville Dealer to make an appointment. We were told that one was not necessary and to come in at our convenience. We did not ask for a loaner but were given one as soon as we arrived. They serviced the car within a couple of hours but told us to pick it up at our convenience. We also found out from Wilsonville that the previous owner had been in an accident. That was news to us. When we purchased the car we had specifically asked the sales representative in Bend if the car had been damaged since it had such low mileage. We were told no. Contrast that with our service experience in Bend. We drove 150 miles to Bend to have our car serviced. When we called in the morning to talk to them about bringing it in the receptionist told us that we could not do that because they were too busy. She spoke so fast that it was hard to understand what she was saying. She did not even offer to transfer us to the service department. When she finally did so at our request, we were told by the service tech that they were booked two weeks out and we would have to come back. We told him that we lived 150 miles away but his attitude was not accommodating at all. When we mentioned our experience at Wilsonville, he complained that they were a bigger dealership and that in Bend they only had three technicians. He said that everyone was bringing their cars in to be serviced this time of the year and we would just have to come back. He could not offer us any alternative. We would certainly NEVER do business with this dealer again. More

Worst car buying experience. From the very beginning no follow up on the Costco buying service request until the 3 try. Arrived at dealership on a Saturday and got hung up with fi From the very beginning no follow up on the Costco buying service request until the 3 try. Arrived at dealership on a Saturday and got hung up with financing although we were paying with a check Required a credit application. The salesperson at one point asked if we were "xxxxxxxxxx." Got the car and salesperson new very little about the function of basic features. More

Fantastic Service in a Pinch Thank you Bend service and repair team for getting us back on the road quickly! The tireless hours you put into our Audi fixing a recall issue was gr Thank you Bend service and repair team for getting us back on the road quickly! The tireless hours you put into our Audi fixing a recall issue was greatly appreciated. The service department squeezed us in when there was no room. Our car's check engine light and EPC came on in Eureka California on a Sunday morning! Yikes, nearest certified Audi Repair was in San Francisco or Bend Oregon. We were on our way to Idaho so Bend was our best option. My family and I pulled into Bend that evening after driving our poor Allroad slowly in its protected mode for 8 hours. The next day, Mitch and his team listened as we explained our situation and immediately found time to help us out. Thanks for getting us back on the road safely! Thanks for being such good people! More

Audi Bend. Just picked up a new A5 from Audi Bend. The car is amazing and I couldn't be happier. The sales team at Audi Bend were just as amazing, by far the bes Just picked up a new A5 from Audi Bend. The car is amazing and I couldn't be happier. The sales team at Audi Bend were just as amazing, by far the best experience I've had purchasing a new vehicle. More

Best Experience Ever! As good as it gets! I hate car shopping....I really do. It's usually one patronizing salesman after another that couldn't care less about me as a cli As good as it gets! I hate car shopping....I really do. It's usually one patronizing salesman after another that couldn't care less about me as a client and just really wants the sale. I spent several days going up and down our "auto row" in Portland and couldn't find what I really wanted. I finally settled for something out of state since nothing here was fitting the bill, until a friend told me I had to call Kendall Audi in Bend, OR. (Insert parting of skies and angelic voices here). I was treated with respect, kindness and received top-of-line white glove service the likes of which I have never experienced (and this isn't my first rodeo!) Rick Winner, Steve (the Finance Guy) and Jessica all jumped in with both feet to make my experience second to none. They found me the perfect car, kept it in my budget and delivered it directly to my door with Rick, my sales guy, as an added bonus to walk me through my new car. I mean, who sends the salesman hundreds of miles away to personally walk you through your car? I mean, who does that? Kendall Audi did, that's who. This was an experience that will stay with me for a long time and will be the gold standard for any service business that I deal with in the future. Thank you for everything- you guys were perfectly awesome and deserve far more than the limit of 5 stars Google allows me to give. :) More

Aloof and unhelpful I've been into this dealership three times in an effort to buy a new Audi or BMW (they sell both). Here's how this went: 1) I rented a used Audi Q I've been into this dealership three times in an effort to buy a new Audi or BMW (they sell both). Here's how this went: 1) I rented a used Audi Q7 for the weekend because I wanted to really test it out for longer drives. I sustained a barely visible rock chip in the front window which I pointed out. Rather than working with me or my credit card's insurance, they billed me an additional $569. They could not have been less helpful. 2) I went back in five weeks ago looking for a test drive of an A6 (didn't care for the Q7). Cornelius told me they were all off at the fairgrounds and he'd give me a call when the 2015's arrived. I can see on their website that they have them now. Yet no word... 3) I went back in two weeks ago, and wanted to compare the A6 TDI against a BMW 535d. Cornelius was busy so Trevor saw me wandering around and came out to help. His help consisted of telling me to make an appointment and come back another time. He mentioned this a few times. Seriously? How hard is it to offer up a quick test drive!? The cars were just sitting there this time. Guess it's an inconvenience though. It should not be this hard to buy a car. More