Audi Bellevue - Service Center

The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not fun to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.) More

Absolutely horrible dealership. Their service department seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a br seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a brand new car. The car has had a really strange, very loud clicking sound coming from the front seats. It sounds like there is some metal rubbing against some other metal. It also pokes you in the back when breaking. First time I took the car in in January, they said that it's up to spec and they verified on another car that there is the same behavior. I then went online asking other people about this, and everyone said they never heard this from their seats, ever. I then took the car in again this month. They kept the car for 3 weeks, then said it was fixed. I drove for a few miles after picking up the car and noticed it wasn't fixed. in fact, the driver's seat is now worse than it was before. I complained, then got routed to the service manager who condescendingly told me they did a bunch of repairs, they installed felt tape everywhere, and that it was verified to be okay. She also said I could go to a different dealer if I wanted to. I then decided to open the seats myself. What I found is that they obviously did nothing. There was not even a single trace of felt tape anywhere or anything that would help the noise at all. the car was there for 3 weeks. Absolutely horrific and infuriating. I'd rather sell the car than ever go back to this dealer for anything again. More

Keenan in the service department is the best! He is my go to when I need to bring my car in. He listens to my concerns, explains in detail, & is timely! I had to bring my car in on his day off & I was VERY q to when I need to bring my car in. He listens to my concerns, explains in detail, & is timely! I had to bring my car in on his day off & I was VERY quickly reminded why I only call Keenan! His work ethic should be recognized! More

Absolute rip-off The Audi Bellevue Service Center is an absolute rip-off. I am giving this review a one star because I can't give anything less. We had the worst servi The Audi Bellevue Service Center is an absolute rip-off. I am giving this review a one star because I can't give anything less. We had the worst service today at the Audi Service Center. We went there to fix a coolant/temperature light issue, but we were forced to do extra work in addition to fixing the coolant issue, all to jack up the price. The total cost came out to be almost $5000. What shocked me was that the labor alone cost $3310 while the parts were only $1522. The service advisor was of no help other than to use scare tactics to make us pay more. They lost a customer for sure. I hope others will be wary of this organization, and think twice before taking in your car for servicing at Audi Bellevue. More

Best Ever! I absolutely love this dealership. Each and every visit has been a pleasure. I live in Moses Lake which is 190 miles away but each trip is well wort I absolutely love this dealership. Each and every visit has been a pleasure. I live in Moses Lake which is 190 miles away but each trip is well worth the time. More

Over and Beyond Absolutely amazed at the customer service and professionalism of Dan in the service department and Yoonie in Financial. Sine buying my A4 I am a cust Absolutely amazed at the customer service and professionalism of Dan in the service department and Yoonie in Financial. Sine buying my A4 I am a customer for life! More

$1000 to replace a $52 A-8 thermostat. $130 per hour labor took 6.5 hours. Ridiculous. I am done with them. The service department's explanation was that it required removal of the front end of the ca labor took 6.5 hours. Ridiculous. I am done with them. The service department's explanation was that it required removal of the front end of the car . This makes no sense. If this is what is requiree then shame on Audi. If not, shame on barrier and their rates for mechanics are ridiculous. I have bought 6 cars from Barrier but never again. More

Barrier does not stand behind it's own Warranty--when my engine blew up after less than a year on a Barrier Certified car, they refused to help even though there was a Technical Service Bulletin about engin engine blew up after less than a year on a Barrier Certified car, they refused to help even though there was a Technical Service Bulletin about engine oil sludge buildup on the 1.8T, which is what eventually made my engine blow. My car was in the shop at Barrier a total of 52 days in one year and as it turns out, Barrier did not follow Audi USA Technical service bulletin when they sold me the car--they should have put synthetic oil in it BEFORE I ever bought it, and it never would have continued with it's sludge problem. More