Audi Bellevue - Service Center

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After a standard oil change, the "low oil" light came on when we returned home. There were no leaks or oil beneath our car. I added 2 quarts of oil and the light went off. The level has remained constant si when we returned home. There were no leaks or oil beneath our car. I added 2 quarts of oil and the light went off. The level has remained constant since then (about 2 weeks). The oil looks dirty. This makes me wonder if the service was actually performed or if the technician did not complete the work and only partially filled the car with the required amount. Both are quite disturbing. I am wondering if I will hear from Audi of Bellevue after this review. If not, it is unlikely that I will ever complete a service review again since it seems purposeless. More

Service agent Ricky Ancheta was very helpful and friendly. He answered all my questions about the car service. friendly. He answered all my questions about the car service. More

Inconsistent experience with dealership. In trying to get an appointment their website scheduling did not work, then called but got voice mail and it was a couple of hours later before got back. Took car in an appointment their website scheduling did not work, then called but got voice mail and it was a couple of hours later before got back. Took car in for routine 20K maintenance and even though car left all day when I was on my way to pick up got a phone saying it wouldn't be ready and would have to pick up next day. There was nothing difficult that was being done to car. I explained I was leaving town the next day and here is the good part. They drove the car out to me before I was leaving town. The Customer Service person was very good but the ability of the dealership to deliver good and timely service needs improvement. More

Alexis was amazing from start to finish, keeping me informed along the way, with texts & a phone call! Service has always been consistent and the reason I keep coming back. informed along the way, with texts & a phone call! Service has always been consistent and the reason I keep coming back. More

I had mixed experiences with Audi Bellevue.The I had mixed experiences with Audi Bellevue. The experience of car servicing was great. It was fast, smooth and very convenient. My car purchase I had mixed experiences with Audi Bellevue. The experience of car servicing was great. It was fast, smooth and very convenient. My car purchase experience was truly disappointing. It was back in January 2020’so I don’t remember all the details but I will mention the key parts. On the day of the purchase I had to deal with some bad attitude from the sales guy followed by the finance lady. Sales guy’s words almost at the end of the deal around 9pm - TAKE IT OR LEAVE IT. After that when I decided to pay the 3 yr servicing fee upfront then I was forced to put it in the loan amount and pay interest. The monthly installment calculations were also inaccurate and I had to literally argue to bring it down to the right amount which they didn’t do. More

Excellent service overall. Alexis Mootz is a friendly and knowledgeable service consultant; she went beyond expectations to get my technical issue resolved. I would give her 6 star rating if it would be poss knowledgeable service consultant; she went beyond expectations to get my technical issue resolved. I would give her 6 star rating if it would be possible. More

The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not fun to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.) More

Absolutely horrible dealership. Their service department seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a br seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a brand new car. The car has had a really strange, very loud clicking sound coming from the front seats. It sounds like there is some metal rubbing against some other metal. It also pokes you in the back when breaking. First time I took the car in in January, they said that it's up to spec and they verified on another car that there is the same behavior. I then went online asking other people about this, and everyone said they never heard this from their seats, ever. I then took the car in again this month. They kept the car for 3 weeks, then said it was fixed. I drove for a few miles after picking up the car and noticed it wasn't fixed. in fact, the driver's seat is now worse than it was before. I complained, then got routed to the service manager who condescendingly told me they did a bunch of repairs, they installed felt tape everywhere, and that it was verified to be okay. She also said I could go to a different dealer if I wanted to. I then decided to open the seats myself. What I found is that they obviously did nothing. There was not even a single trace of felt tape anywhere or anything that would help the noise at all. the car was there for 3 weeks. Absolutely horrific and infuriating. I'd rather sell the car than ever go back to this dealer for anything again. More