Audi Bellevue - Service Center

Brought in my 2018 Audi A5 for 40,000 mile service. Picked up the loaner car and returned the next day. Daniel Eskildsen (6434) had everything ready and made it very easy to switch cars in just a few m Picked up the loaner car and returned the next day. Daniel Eskildsen (6434) had everything ready and made it very easy to switch cars in just a few minutes. Daniel always has a great attitude and remembered my last visit for service. Great employee with attention to detail. My car was ready when I arrived washed and cleaned inside. I will return for my next service. More

The service people there are always helpful. They take time to answer my questions . I recommend the dealership. time to answer my questions . I recommend the dealership. More

Very good experience with the dealership and service advisor. It was convenient to use Lyft to get home and then back to the dealership. advisor. It was convenient to use Lyft to get home and then back to the dealership. More

I came to service my car last Saturday. Kyle is a new employee. He treated me correctly and answered all my questions patiently during write-up. The problems started when I had to pick up the car. After employee. He treated me correctly and answered all my questions patiently during write-up. The problems started when I had to pick up the car. After I got notified the car was ready and headed back, I had to wait more than an hour to get my car back. Then, when paying, I was not given the results of the inspection - I had to ask for them separately, for which Kyle very kindly sent me afterwards. For the first year service for an e-tron, where they just inspect a few things, for $150 the minimum you expect is to have the tire pressure set correctly. Door label reads 38 front 41 back. The tires were all set at 32. This not only severely shortens the life of the tires, it is also dangerous. The fact that they set this wrong something as basic as the tire pressure makes me question the entire service they did to my car. I'm never coming back to service my car here, will try Audi Seattle next time. More

Kyle did a fine job- unfortunately the service floor was overwhelmed with vehicles and my one-day service turned into three. Klye was able to arrange a loaner for the second and third days. Appears the se overwhelmed with vehicles and my one-day service turned into three. Klye was able to arrange a loaner for the second and third days. Appears the service shop needs a better way to manage throughput or at least let the counter persons know so they can inform people ahead of time or at least when dropping their cars off for service tell them the cars will be needed for multiple days. That way they could reschedule or plan for a loaner ahead of time. More

Michale did a great job of keeping me updated. He was also able to find me a part that I thought would be difficult to replace. also able to find me a part that I thought would be difficult to replace. More

Daniel was great to work with, extremely friendly and helpful. I would definitely recommend the service department. helpful. I would definitely recommend the service department. More

Ricky did a great job with our service request. Will definitely be back the next time. definitely be back the next time. More

Will was great to work with for this big service visit. He was easy to contact and kept me informed along the way. He was easy to contact and kept me informed along the way. More

This was a service for a recall. Daniel was great work with and very friendly and responsive. I didn't have to budge from my seat at the waiting area. He took care of everything. This is how after sales with and very friendly and responsive. I didn't have to budge from my seat at the waiting area. He took care of everything. This is how after sales support should be. Awesome Audi service team and Daniel! More