Audi Bellevue - Service Center

A person helping called at about 3:30 and told me that the car was done, going for a wash, and can be picked up in 15 minute. Came by around 5:00 and he apparently forgot to wash it. Got the car back all the car was done, going for a wash, and can be picked up in 15 minute. Came by around 5:00 and he apparently forgot to wash it. Got the car back all dirty. More

Kyle(advisor) was very impressive because he tried to make all processes go smoothly, so when dropping my car, I was able to go back home soon and conveniently. (Shuttle service was nice.) And communica make all processes go smoothly, so when dropping my car, I was able to go back home soon and conveniently. (Shuttle service was nice.) And communication through text messages and sharing technician's video were really nice. And surprisingly, my car was ready in about 2 hours, wow. While checking the point that I requested to fix, it seemed to be not fixed yet. Kyle proactively went with me to technicians. Finally, the issue was on my wrong understanding. I felt that all staff tried to work professionally. More

Alexis Mootz is the best. She was very helpful and the car was ready when she said it would be. car was ready when she said it would be. More

The service is good. Also the waiting room was nice, and the accommodations were good. the accommodations were good. More

Audi Bellevue has always exceeded my expectations. I am happy with their customer service and knowledgeable technicians. happy with their customer service and knowledgeable technicians. More

The dealership is nice and the service people are friendly. However, I consistently have trouble getting a response to simple questions like "When will my car be done?". They often have very long hol friendly. However, I consistently have trouble getting a response to simple questions like "When will my car be done?". They often have very long hold times and then the person who answers can't answer the question and instead sends me to voicemail for another rep. The reps often don't return calls or respond to texts for several hours. Communication needs improving. More

Agent is very responsive and professional, solve my problems efficiently, the pickup service is also very good, I enjoy it. problems efficiently, the pickup service is also very good, I enjoy it. More

This is probably my 3rd or 4th visit here. All the other times we ok since it was mostly routine service with my Audi care package. Even though I was 1 day early the rep was able to get me a loaner vehicle times we ok since it was mostly routine service with my Audi care package. Even though I was 1 day early the rep was able to get me a loaner vehicle today. This time an additional water pump service was recommended and I denied. Right after I denied the rep informed me of no longer offering a loaner vehicle since I'm not getting the water pump service and just doing the recall. His excuse made no sense due to the fact I got a loaner vehicle every time even if it was just oil change or recall. His attitude and tone towards me after I denied was really condescending and unprofessional. I have a brother that owns a auto repair shop and just wanted a second opinion before I was gonna do the water pump service at Audi of Bellevue. I don't know if your service reps get paid off commission of the services but lying and being condescending to your customers when they deny a service you recommend is really bad. More

Daniel our service person did GREAT!!It is the service Daniel our service person did GREAT!! It is the service in general No car updates on when ready. I had to call and be put on hold with service do ab Daniel our service person did GREAT!! It is the service in general No car updates on when ready. I had to call and be put on hold with service do about 10 minutes, left callback request and nothing. We bought new tires, dropped off car Friday before 5pm. Car was not ready for pickup until Tuesday late day. More

Ricky sent frequent updates and responded quickly to questions. Very satisfied with the service he provided. questions. Very satisfied with the service he provided. More