Audi Bellevue - Service Center

my 2023 Q5 w/ 5500 miles on it broke down and said Drive System Malfunction contact service. I towed my car to Bellevue and had the worst customer service experience. I was told when they drove my car into System Malfunction contact service. I towed my car to Bellevue and had the worst customer service experience. I was told when they drove my car into the service drive they weren't sure why I brought it in because it seemed fine. I explained the issue and then told them I want it to be looked at because the car felt unsafe. I was told there were no loaners available for me for atleast 3 weeks. That doesn't work for me because I still need to get to and from work to pay for my car. I contact Audi Seattle and explain what happened and they say we can authorize an emergency loaner for you WITH NO HESITATION. Turns out my entire engine is faulty from the manufacturer and needs to be completely replaced. When I leased this car the staff was so friendly and helpful. Then 8 months later they couldn't be bothered to make right out of the situation. I will never return to Audi Bellevue and will refer all my friends and family to Audi of Seattle. More

I scheduled my annual checkup (e. g., inspection, oil/filter change, etc.) late in the day at 3:40pm. When I arrived, I was treated like family by Ricky Ancheta, the Audi Service Advis g., inspection, oil/filter change, etc.) late in the day at 3:40pm. When I arrived, I was treated like family by Ricky Ancheta, the Audi Service Advisor. He checked on me twice as I waited for the service completion in lobby and share thoughts on a bodywork that's needed. The service was professional; I didn't expect the staff to vacuum my car interior as I was going to do that myself, but they did a fantastic job! Thank Ricky and your team. ~Knight More

I just love the service I receive at Audi Bellevue. Staff is professional and efficient. I just needed an oil change, but they also provided me with a ride to my office. Staff is professional and efficient. I just needed an oil change, but they also provided me with a ride to my office. More

Charles understood the issues with the car and he was extremely professional, clear communication and knowledgeable. extremely professional, clear communication and knowledgeable. More

I recently had the pleasure of experiencing outstanding customer service from Aaron at Audi. His exceptional communication skills and patience stood out during our interaction. Aaron went above and beyond customer service from Aaron at Audi. His exceptional communication skills and patience stood out during our interaction. Aaron went above and beyond to ensure that our car was fixed promptly and kept us well-informed throughout the entire process. His professionalism and dedication to customer satisfaction are commendable, making our overall experience with Audi truly remarkable. More

Service advisor Daunte is very professional and concise. Always feel like I’m being taken care of well when my car is in their hands. Always feel like I’m being taken care of well when my car is in their hands. More

They provide great customer service. The staff is very caring and understanding. I am always happy to work with them. The staff is very caring and understanding. I am always happy to work with them. More

Very knowledgeable and good service. Been bringing car in since 2017 for service. Surveys that require 15 words are a pain Been bringing car in since 2017 for service. Surveys that require 15 words are a pain More

I took my car in for service. I made a service appointment, but took my car in the day before the appointment. My car was completed a day early. Always good service here. I made a service appointment, but took my car in the day before the appointment. My car was completed a day early. Always good service here. More

Courteous, professional, and prompt service through the whole process thru scheduling, servicing, and compete explanation of auto condition whole process thru scheduling, servicing, and compete explanation of auto condition More