Audi Bellevue - Service Center
Bellevue, WA
498 Reviews of Audi Bellevue - Service Center
My car was there for over two months for service, and in their defense, I did say it's no rush, but from October 13 to Decenber 21 is what it took to get the vehicle damage estimated and have information to their defense, I did say it's no rush, but from October 13 to Decenber 21 is what it took to get the vehicle damage estimated and have information to my insurance company to finish out the claim. This would be less of a deal if I would have been receiving updates, or if my calls would have ever been returned (I stopped even trying to call after the first month or so). I heard from the dealer 2 or 3 times before the final update with the estimate. When my ínurance company finally got the estimate and totalled the car, I was lied to by my advisor telling me I had to pay the deductible because the insurance company was not going to. This was on 12/29 and on that day and the 30th I received more communication from them than I had in the months it sat there because they wanted my money. On the 30th they threatened me with holding fees that had never been mentioned before, and if it can sit there for two months because they've put it on the back burner, they can wait for my next day off to be able to come to the dealership, but no, "we wanted to close this ticket before the end of the year" was the response I got when I confronted the advisor about him lying to me. I am considering another Audi, but I will never give this dealership my business. More
I’ve had my TT serviced at this dealership for the past five years. They are friendly and dependable. I love the car wash and vacuum service they do. five years. They are friendly and dependable. I love the car wash and vacuum service they do. More
Charles was very helpful! I had some specific questions and he even pulled up Amazon on this computer to show me a couple products he recommended for improving phone charging I had some specific questions and he even pulled up Amazon on this computer to show me a couple products he recommended for improving phone charging in my car and different types of tire chains. More