Audi Bellevue - Service Center

Audi Bellevue provides excellent customer service. The Lyft service to the office is especially appreciated. Dan Rubin should be especially recognized for his outstanding work. The Lyft service to the office is especially appreciated. Dan Rubin should be especially recognized for his outstanding work. More

Service Advisor Dan Rubin provided excellent customer service! I have not been disappointed by their service dept. service! I have not been disappointed by their service dept. More

Daunte was the service advisor who oversaw the repair of my Q5TDI. He kept me informed regarding the 2-day repair, answering each of my questions via text (my preferred method of communication). He was wi my Q5TDI. He kept me informed regarding the 2-day repair, answering each of my questions via text (my preferred method of communication). He was willing to organize a rental car when I thought I might need one and then worked diligently with the technicians to complete the work in a timely manner making a rental car unnecessary. He arranged for me to pick up my car via the Sales Department on a Sunday so I wouldn't have to wait until Monday. I really appreciated his efforts on my behalf. The car is running great! More

Always do a great job. Will always keeps me informed. I will continue to use Audi of Bellevue Will always keeps me informed. I will continue to use Audi of Bellevue More

Great jobs and got me a Lyte ride from and back to the dealer. Thank you! dealer. Thank you! More

From the day I bought my Q5I’ve only ever had 5 star, well informed, kind, helpful people. My most recent experience with Alexis Mootz was the best I’ve ever had from a service consultant. She supplied m well informed, kind, helpful people. My most recent experience with Alexis Mootz was the best I’ve ever had from a service consultant. She supplied me with all of the information that I would need and took care of all of my needs More

*Conveniently located *Easy drop off *Efficient *Friendly staff *Knowledgeable mechanics *No time delay on completing the service *Got a CLEAN car back - inside and out *Privat off *Efficient *Friendly staff *Knowledgeable mechanics *No time delay on completing the service *Got a CLEAN car back - inside and out *Private ride from dealership to home and back when service was completed (overnight stay due to my delay dropping car off) More

I was extremely frustrated in the process to make an appointment and the presentation of my final bill. No one ever answers the phone at the service center, which is crazy because there are at least appointment and the presentation of my final bill. No one ever answers the phone at the service center, which is crazy because there are at least two dozen people in the service area. I had to book online through an agent - and wasn’t able to request or plan accordingly to get a loaner car. More frustrating was I couldn’t confirm the option to wait in the lobby until I called the sales department. Second, upon reviewing the charges, I noticed a previously undisclosed MISCELLANEOUS FEE for $20. The tech attempted to justify the charge for fluids disposal and towel usage that is charged to all customers. Outside of the standard pre-paid services, I had my tires aligned - which shouldn’t involve any extra fluid disposal. This add-on charge is an attempt to swindle customers out of another $20. Had it been disclosed at the beginning, maybe I’d understand. Why not raise the price accordingly. I already have significant distrust of the dealer services industry…and this experience only reinforced that distrust. More

Daniel Eskildsen took care of us and our AUDI A5, he is professional, timely, offereing courteous service - as always, car washed and inside vacuumed before return. Thank you Daniel !! professional, timely, offereing courteous service - as always, car washed and inside vacuumed before return. Thank you Daniel !! More

I have had my car serviced at Audi Bellevue for the 6 years I've owned it. I've given them the benefit of the doubt for many years, but can't do it any longer. Audi Bellevue service is horrible. Over years I've owned it. I've given them the benefit of the doubt for many years, but can't do it any longer. Audi Bellevue service is horrible. Over the past few years they have canceled three or four service appointments on me - one was canceled the day I dropped off the car. Most recently I had an emergency that made my car unsafe to drive. Audi Bellevue had me bring my car in so they could look at it on an "emergency standby basis" since the only appointment I could get was two weeks out. I scheduled that appointment as a back up. While on emergency standby they forgot about my car. On the date of my scheduled appointment I called to make sure things were on track. No one ever answered the phone so I had to leave a voicemail. I called for five days in a row to see how the repair was going. I could never reach my service tech, Kyle, and left voicemails each day. Kyle never responded. I asked to speak with the service manager. The service manager got on the phone but was very dismissive and wouldn't help. He just referred me back to Kyle. When I did get a hold of Kyle he stated that "he prefers to only communicate with customers by text message" - talk about a nice personal touch! He also admitted that they hadn't looked at the car and forgot they had it on property. Once the car was diagnosed it was clear that he wasn't well informed of the issue or status, and he gave me poor advice on my options. It was made clear that he did not care about me in any way, shape, or form. I asked for a quote to understand the repair - they gave me a one line description and a price - no indication of which parts, how much labor or other relevant components of the cost. With the car not safe to drive, I was basically held hostage. I called and asked to speak with the manager of the dealership, Michael Spencer. The person answering the phone promised me that Mr. Spencer would call me the minute he was free. I tried multiple times but he never called back. After a total of 6+ weeks, I got the car back. They hadn't even bothered to wipe it down or vacuum it. After years of waiting on long lead times to service, dealing with canceled appointments, having service techs that are too busy for me, and never getting a loaner car (because they don't ever have enough), I am done. This place is arrogant. Their attitude is horrible. They charge a premium price and provide substandard service. I was hoping to share this with Audi and Auto Nation directly, but the dealership won’t send me a customer survey. They’ve always sent a survey, even for an oil change. But now, when I’ve spent thousands of dollars and had a horrible experience, they won’t send one. I'm sure it's because they don't want AutoNation to know what a poor customer experience this dealer provides. Stay away. Don't buy a car at Audi Bellevue. Don't get your car serviced at Audi Bellevue. Don’t work with Kyle at Audi Bellevue. Audi Bellevue is horrible. I will never go back. More