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Audi Bellevue - Service Center
Bellevue, WA
498 Reviews
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498 Reviews of Audi Bellevue - Service Center
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February 25, 2023
READ BEFORE PURCHASING AN AUDI. I do not recommend purchasing an Audi from this dealership - we had a really difficult, frustrating, expensive experience. If your family wants a rel I do not recommend purchasing an Audi from this dealership - we had a really difficult, frustrating, expensive experience. If your family wants a reliable car, avoid Audi. We owned an Audi that only had 55k miles on it. It was very consistently serviced at this dealership every year. It was pristinely maintained at home. It was driven at least 1x per month for a long distance run, as instructed. First, we had an issue that was apart of a class action law suit. We were reimbursed, but it was a headache. Then, we experienced COMPLETE ENGINE FAILURE at 55k miles. Cars should not need their engine replaced at 55k miles, especially when the dealership has done every tune up. When we started researching online, we found so many class action lawsuits on Audis. Trying to get the car fixed was a nightmare. The dealership manager called once - we had a very friendly, polite, lovely exchange and I thought he’d support us throughout the process. After, he wouldn’t speak to us — we were only allowed to connect with his team. We started to get passed between the 1-800 Customer Service line and the dealership. I called the Customer Service line every week and my average wait time was 2.75 hours. It was the most difficult experience. Essentially we were told that the dealership decided if we were eligible for any reduced pricing. The dealership told us that Customer Service decided. We went back and forth so many times. In the end, they decided it was just a smidge out of warranty, and it cost us MORE THAN $10k and a lot of time & effort. We were told that since it was our first Audi and we weren’t “loyal customers” Everything you read online about Audi being unreliable and expensive is true — trust it. I wish we had - I assumed it wouldn’t be true because its a premium brand, but it was the least premium experience we’ve had as consumers (and we’ve owned many brands of cars). I have contributed a number of reviews to various platforms. All 5 stars. I hate writing a bad review, but I really wanted to share this in hopes of saving another family from what we went through. If you are going to buy an Audi, I suggest thoroughly researching the class action lawsuits on the make and model so that you at least know. More
by marinab
Employees Worked With
Store Manager
February 21, 2023
Great service. ...my service consultant is Alexis...she is punctual, knowledgable, and courteous. She took the extra time to climb into the car with me and show me ...my service consultant is Alexis...she is punctual, knowledgable, and courteous. She took the extra time to climb into the car with me and show me a few" helpful hints" i was not using! Thanks Alexis! More
by j.nivison
Employees Worked With
Alexis
February 20, 2023
Service experience was exception. Dan and his team at Audi Bellevue took care of a flat tire in record time, which I really appreciate. Dan and his team at Audi Bellevue took care of a flat tire in record time, which I really appreciate. More
by rbroms
Employees Worked With
Daniel Rubin
February 19, 2023
Buyer BEWARE! Do yourself a favor. Do NOT buy an Audi, specially from this location. Once you’re sold one, you’ll receive the poorest customer service. They sold m Do yourself a favor. Do NOT buy an Audi, specially from this location. Once you’re sold one, you’ll receive the poorest customer service. They sold me a bogus package insurance and charged a lot for it. My car had to stay in service for 3 days. I called the dealership several times and spoke to the salesperson who I purchased the car from. I asked them for a loaner car or rental car meanwhile my car is being serviced, which they said is not available. I went to the dealership this morning and spoke with their Sales Manager “Arsen Hazbiu.” Arsen told me he cannot do anything for me and I have to be without a car for another whole day. This is how they treat customers. More
by Houman_M
Employees Worked With
Arsen Hazbiu
February 14, 2023
Very good experience. James Harrell is one of the best Service Consultant I have worked with and he provided a very professional service. James Harrell is one of the best Service Consultant I have worked with and he provided a very professional service. More
by jwt5090314
Employees Worked With
James Harrell
February 10, 2023
Best experience with a service department I've ever had. Completely professional and technically knowledgeable, Dan Rubin is an outstanding employee who takes total care of his customers and is a joy to wor Completely professional and technically knowledgeable, Dan Rubin is an outstanding employee who takes total care of his customers and is a joy to work with. Couldn't be more pleased. More
by georgegaliotto
Employees Worked With
Dan Rubin
