Audi Bedford

I purchased a pre-owned Audi A6 from Fred Baker in spite of the rude sales staff. Big mistake. Got the vehicle home and discovered the muffler was damaged and needed complete replacement. Manager said I of the rude sales staff. Big mistake. Got the vehicle home and discovered the muffler was damaged and needed complete replacement. Manager said I was out-of-luck and was very arrogant - a simple "I'm sorry there's nothing I can do" would have sufficed. Call me a wide-eyed optimist but I expect better from a high-end dealership. Not recommended, there are plenty of other Audi dealers in the area where you can take your business. More

My experience at Fred Baker Audi was not positive; waited several minutes for a sales associate who was arrogant, unhelpful, seemed very unorganized and did not know the prices for the vehicles on the lot. I several minutes for a sales associate who was arrogant, unhelpful, seemed very unorganized and did not know the prices for the vehicles on the lot. I actually went to Fred Baker first, what a mistake, I will not go back. Acted as if they did not want my business. Thankfully, I went to Sunnyside Audi and received far better service and attention. More

While I ultimately did not purchase an Audi, dealing with this dealership was very professional. They have been quick to respond and discuss some of the ratings I found on this site. It enabled me to have this dealership was very professional. They have been quick to respond and discuss some of the ratings I found on this site. It enabled me to have a candid conversation. Additional leadership from Fred Baker chimed in and had I bought an Audi, they had at least moved themself to the front of the list. More

I was looking for a new Audi, and so I wanted to make sure that I would visit all 3 largest Audi dealers in the Cleveland area. Fred Baker is the largest dealer here in Cleveland, but I was shocked by ho sure that I would visit all 3 largest Audi dealers in the Cleveland area. Fred Baker is the largest dealer here in Cleveland, but I was shocked by how indifferent and arrogant they were. The general manager was unfriendly and not helpful at all. I could not believe how poorly I was treated at a dealership that is supposed to sell premium cars. I had much better experiences at Lexus, BMW and Acura dealerships. I will never buy from this dealer. What a waste of my time. More

I have a 2002 Audi which is leaking gas whenever I put gas in the tank or drive it and makes the inside smell very bad. So I looked on the internet to see what the problem could be and had read there were gas in the tank or drive it and makes the inside smell very bad. So I looked on the internet to see what the problem could be and had read there were 2 recalls for my Audi 2002 A6 2.7L with the same issue. I called this dealer and was told it would cost around near $2000.00 to check it since they had to take out the 4 wheel drive (quatro) axel and transmission off to get to the gas tank. They wouldnt even listen to my request to check their recall work to see if this was the issue without paying them! I had found out this dealer did the factory recall work on this recal. I took my car to a local mechanic who check everything from the bottom by lifting the car and he told me its leaking from the top , under the seat where the gas tank is and thought it would be a rollover valve. He called his Audi Dealer Tech friend and the audi certified tech came in pulled the seat out , unscrewed the plastic plate and woo hoo the rollover valve was leaking! I called again this dealership and was told they would not look at my car free regarding this issue because they could not verify my word where I had seen the gas comming out from the tank! 04/23/10 I went to Mr. Baker the III personally and explained to him the above and he got angry with me using colorful language since I demanded the problem resolved, then he called in the service manager who again said "We cannot tell what it is until we take things apart" yet again I explained to the service manager my story then Mr. Baker III got fed up and told the service manager to check it under the seat no charge! They did that and seen it was the rollover valve leaking, I thoughT my problems were solved , nope they have to call Audi and will get back to me , in the meanwhile they gave me my keys and told me my cars out front and not to put any gas in it. Now Iam stuck with a parked car , didnt even offer me a loaner because of their bad work. I called Audi USA and filed a complaint and will do so with the Cleveland Better Business Beauru , I advise anyone with problems regardin BAKER Audi do the same , they are ripping people off (tried it to me) and will do so in the future. I am also going to speak to a attorney to recoup mechanic fees, loss time off work , mental anguish, repair cost so that another dealer can fix the issue! STAY AWAY FROM THESE GUYS - BAD NEWS!!!! Note: Audi Mechanic who first found the problem, stated the car can catch fire or blow up my engine, Nice thanks Baker Audi for nothing! More

I had my A4 2.8Q towed to Audi as Mr.Tire said it was overheated and dangerous to drive, on a Saturday! Fred Backer service personnel called Monday morning (8:30 am) and said they could not get the car t overheated and dangerous to drive, on a Saturday! Fred Backer service personnel called Monday morning (8:30 am) and said they could not get the car to overheat, instead needed a cam gasket replacement and would take couple of days! Wednesday morning, got a call from them that the car is ready for pickup. I called the service personnel's extension, got no answer. So I showed up at Fred Backer to pick up the car. They made me pay $1500 for this out of which 10 hours was labor! The mileage in/out was 103129/103131. To top it off, the car was not in the lot nor anywhere near Fred Baker! They could not even get hold of Chris and when they finally did, they told me oh he is on a test drive, will take 5 - 10 minutes. Some of the personnel had some 'this is not right' expression on their faces. I waited for almost 45 minutes until he got back. The guy parked the car, got out did not say anything and went in. I got in my car only to smell a stinking cigarette smoke :( And 10 more miles added on to the car and deep scrathes on the hood that make the paint come off! Did not expect this from Fred-Baker. Where had my car been? I have had the same work done before and takes 3 hours and not more than $500! I had called Audi before to ask how much it would cost and they infact had qouted $500! What were those additional labor hours for? My water pump was replaced by the same people less than a year ago, so was still covered under warranty. More

I work in the automotive world so I see the in's and out's of dealers on a daily basis. I had a working relationship before I walked in to Fred Baker, which is one of the reasons I when here for my new out's of dealers on a daily basis. I had a working relationship before I walked in to Fred Baker, which is one of the reasons I when here for my new car. I felt I was treated fairly and I bought the exact car I wanted at the price I wanted. I also received the exact number I wanted on my trade. Wrapped up the sale all in one morning. I did have an issue with service in the past, however, that service manager is no longer working there...problem fixed. More

The WORST SEFVICE DEPARTMENT. OVERCHARDED and took advantage. Charged me almost 2K for a minor sevice and "brake work". Terra Clean is a rip off to improve MPG but I have gotten lower gas mileage si advantage. Charged me almost 2K for a minor sevice and "brake work". Terra Clean is a rip off to improve MPG but I have gotten lower gas mileage since service! Jack is one of the most unattentive and unfocused serviec reps I have ever come across. I wanted a general service 65K and my bill was almost two thosand dollars and (don't forget the 10% off.!) I will not waste one more dollar at these IDIOT service department. I would rather dirve 120miles to Columbus to Midwestern Auto Group! Fred Baker should fire the people who make it the WORST SERVICE DEPARTMENT!!!! More

We dealt with Stoddard Imported Cars for over 25 years-but after Chuck sold his dealership it went down hill and we switched over to Fred Baker AUdi. I have presently leased our second audi from Fre years-but after Chuck sold his dealership it went down hill and we switched over to Fred Baker AUdi. I have presently leased our second audi from Fred Baker and plan on replacing our other audi this winter again from Fred Baker. More