Audi Beaverton - Service Center

Bad experience recently! Sent my 2019 Q5 in for an unusual engine oil usage check along with a recent call back on May 17th. Took it back on May 28th, and the reason for exce Sent my 2019 Q5 in for an unusual engine oil usage check along with a recent call back on May 17th. Took it back on May 28th, and the reason for excessive oil consumption wasn't found(no oil leaking as well). Was told to do an oil consumption test. Start to notice a slight oil leak after home(it was never before), sent the car back in after finishing the consumption test on Jun 13th. It took 25 days this time to replace the head gasket. During these 25 days, an ETA has never been given, and I have to check with the agent on a daily base to follow up on the repair. A message was sent to me on July 7th at 6:20 pm saying my car is ready for pickup. The next day, got my car picked up around 10 am. I thought the story finally had a happy ending, but I was wrong. On my way home, suddenly I received 6 warnings from the car. It was less than 5 miles away from where I picked up the car. Those warnings are related to the turn signal and brake lights, which means all my turn signal and brake lights stop working while I'm still driving! A car almost hit my back while I was making a right turn because the driver didn't see my brake light and right turn signal. Sent messages to Audi Beaverton's agent about the problem in the later afternoon but didn't get anything back, because it is a Friday. Walked in the next day(their service department works on Saturday which is not bad) and talked to a lady about my problem. She told me that there won't be anyone looking at my car today due to short of labor, but she can help me with a loaner and I can leave my car with them. Today got a message from the previous agent saying the brake light and turn signal warnings had nothing to do with the head gasket repair(by the way, the lady I've meet on Saturday said the same thing even without any inspection or check.), it was a TSB issue. I don't know if that means these warnings came out right after the repair is just a coincidence. By now, I've been told the car needs a software update, and it will fix this issue. Waiting continued. More

Shelby Ham went out of her way to ensure my visit was awesome. She has great customer service skills and followed up to ensure everything was good after the service visit. awesome. She has great customer service skills and followed up to ensure everything was good after the service visit. More

Always quick and easy to get an appointment and my car serviced in a timely manner. serviced in a timely manner. More

Shelby is amazing. She made sure I had a loaner car. She kept me informed every step of the way. She is honest and not at all pushy. I trust her and will continue to wo She made sure I had a loaner car. She kept me informed every step of the way. She is honest and not at all pushy. I trust her and will continue to work with her when A5 needs service. Thank you again Shelby for REAL service! More

I brought our 2018 Q7 in because the panoramic sunshade would not close. I had tried a few things before I brought it in, but failed to check it one last time. It turned out it was working again (possibl would not close. I had tried a few things before I brought it in, but failed to check it one last time. It turned out it was working again (possibly fuse issue). Niki did not charge me for this because it worked right away. Other dealers would have, I'm sure. They also performed their multipoint inspection and identified a few items that need attention. I got an email with videos showing the problem areas and the cost for the repairs for each one. Very, very impressive. I really appreciate what Niki did and now rather than just taking the car to our mechanic, I will definitely consider bringing it back here for the work. More

Went for service on Thursday 6/23/22. Chad Soares gave an overview of the work to be performed and asked if I had any additional concerns. Estimated the vehicle would be finished on Mon Chad Soares gave an overview of the work to be performed and asked if I had any additional concerns. Estimated the vehicle would be finished on Monday. I was provided with a nice loaner vehicle. On Friday, 6/24 Chad sent me an initial inspection video taken by the service tech before service. This was a nice feature. Received a message from Chad Friday afternoon that the vehicle was ready. Great, two days early! Top marks for Chad and all the service personnel. More

Excellent Customer Service - as always! Audi Service of Portland is in a league of their own! Audi Service of Portland is in a league of their own! More

Excellent customer service and care. Audi factory recommended maintenance was performed and completed successfully with a video inspection, to which I have access. It shows a complete in Audi factory recommended maintenance was performed and completed successfully with a video inspection, to which I have access. It shows a complete inspection report. I think it’s a great visible tool that Audi can share with customers. Love it. Thank you Jonathan! More

Dustin was amazing and couldn’t have gotten better service. I will definitely be returning and hope he’s there to help us each time! service. I will definitely be returning and hope he’s there to help us each time! More

Ufo assisted me with my recent service visit. Despite the delay for a necessary part, I was kept well informed. Audi of Beaverton is professional and I am happy they are my service dealer. Despite the delay for a necessary part, I was kept well informed. Audi of Beaverton is professional and I am happy they are my service dealer. More