1,338 Reviews of Audi Beaverton - Service Center
An Excellent experience. My vehicle had a difficult problem to diagnose and even more in-depth process for the repair. Sunset Eastside displayed excellent customer service; an My vehicle had a difficult problem to diagnose and even more in-depth process for the repair. Sunset Eastside displayed excellent customer service; and more importantly, they were able to accomplish a factory authorized fix to a complicated problem. I have taken more than one vehicle to this location. They have always exceeded my expectations. More
Something is fishy here I own a A4 and I have been a customer since 2005. Every time I bring my car for service, something new breaks down almost the very next day. I am re I own a A4 and I have been a customer since 2005. Every time I bring my car for service, something new breaks down almost the very next day. I am reasonable and allays gave them the benefit of the doubt thinking that it is normal or a coincidence. About a year ago, I picked up my car and found that the rear break lights broke down. It was a Saturday and the service shop was closed so I decided to take a look myself. I opened the trunk and noticed that the back right cover had a piece of rubber sticking out. Basically, when you unscrew the cover, the plastic cover comes with a rubber lip to prevent water leakage. About 1/3 of the lip was sticking out. The cover had obviously been removed and not placed back correctly. I know I did not do this and no one else touched my car outside of the dealer so I took this to the service office but they denied any wrong doing. I loved my Audi and was pretty sure that my next car would be a Q5 but now I can't wait to get rid of it. ...Don't trust them! More
Great service visit with one persistent glitch I have been dealing with Beaverton Audi since the purchase of my car there in November 2011. I have always had caring knowledgeable people providing s I have been dealing with Beaverton Audi since the purchase of my car there in November 2011. I have always had caring knowledgeable people providing service with a smile and consideration. My most recent visit a week ago was for 2 routine service items that required keeping the car overnight and a loaner vehicle. The work was done quickly, correctly and efficiently. My problem with the dealership involves the seat in the loaner and the return of my own car at pick up. It seems most of the personnel which move these cars around are small and short. Almost without exception, when I get into the car, the seat is so far forward I can barely get in. When my car was returned at the end of the service, the situation was the same. I could not get into my own car. If you move the seat forward, move it back when you get out. It is just simple consideration. This issue is a small side nuisance but one that needs to be addressed. Overall, I am very satisfied with the dealership. More
Excellent Customer Service Asked if any coupons and Nicole was more than happy to help me out. I would request Nicole, every time I need a milage service. Asked if any coupons and Nicole was more than happy to help me out. I would request Nicole, every time I need a milage service. More
Best service team Took the car in for the excessive oil usage repairs and not only did they handle those repairs with high integrity but most gracious and courteous rep Took the car in for the excessive oil usage repairs and not only did they handle those repairs with high integrity but most gracious and courteous repair team exists at the sunset audi dealership More
Audi service is outstanding !!! Service is wonderful. Nicole had always been great. We will definitely consider our next car an Audi as the experience has been the best ! Thank YO Service is wonderful. Nicole had always been great. We will definitely consider our next car an Audi as the experience has been the best ! Thank YOU More
Great Experience I had a positive experience. From check-in to the ride back from work, everyone was very nice and I've been kept constantly updated on the progress of I had a positive experience. From check-in to the ride back from work, everyone was very nice and I've been kept constantly updated on the progress of the work. More
Excellent Service! Great experience from start to finish. I can't say enough about the service center on Airport way. They are in constant communication with you, so y Great experience from start to finish. I can't say enough about the service center on Airport way. They are in constant communication with you, so you are not left wondering what it going on. More
Service Check-in I came in for my 5K checkup and noted with the tech that my seat was dirty. He recommended an Audi product but before selling it to me he tested it an I came in for my 5K checkup and noted with the tech that my seat was dirty. He recommended an Audi product but before selling it to me he tested it and cleaned the seat - over and above! My only note would be I waited in the lobby since it was not going to take too long however I was not able to find an outlet (my cell phone battery was low) More
emergency repair Beaverton Audi service department is the BEST.. A4 had a mechanical problem and had to be towed to the service department on a Thursday eve after they Beaverton Audi service department is the BEST.. A4 had a mechanical problem and had to be towed to the service department on a Thursday eve after they were closed. The service department called me at 7 am when they opened to let me know they had my car and were working on it.. At 7;20am I had a driver pick me up at my house and bring me to Beaverton Audi where I had a loan car in 10 minutes and was out the door and was only late 15 minutes to work. They called in the afternoon to let me know they fixed my car. Beaverton Audi customer service exudes the exact example of how customer service should work. They were kind, prompt and did a great job. Thank you for saving the day More