Audi Bakersfield

My last service wasn't that great - but that was definitely a fluke because service has always been top notch. I'm having major issues with my car right now but I feel confident having my car in the definitely a fluke because service has always been top notch. I'm having major issues with my car right now but I feel confident having my car in their care. Lilly is the BEST - goes above & beyond what I would expect from a Service Advisor - keeps me updated & makes sure I am happy with how things are going. More

First time buying a car at Audi Bakersfield was great! Tyler my salesman was amazing! He showed me and helped me with a car that I wanted. He didn’t pure pressure me on buying anything like other salesman Tyler my salesman was amazing! He showed me and helped me with a car that I wanted. He didn’t pure pressure me on buying anything like other salesman would do. Instead he took his time helping me choose my first Audi. He walked through the whole process and helped me get approved and made sure I walk away happy. Tyler & Ryan Poure was the best!! Thank you for everything! I will definitely come back again for another car. They both went out of their way to make me happy. Thank you so much guys! More

The Volkswagen Taos SE is an amazing small and practical car that blends elegance, performance, and technology. The external design is contemporary and athletic, with clean lines and an unique front grille. car that blends elegance, performance, and technology. The external design is contemporary and athletic, with clean lines and an unique front grille. The cabin is roomy and pleasant, with sophisticated amenities like as a touchscreen infotainment system and digital instrument cluster. Had a great experience buying from Audi Porsche Volkswagen Bakersfield! They had a great selection at a fair price and helped me find exactly what I was looking for. Would definitely recommend buying here More

The whole team was helpful in selecting our vehicle remotely and had door to door service, which was helpful for my pregnant wife and I. remotely and had door to door service, which was helpful for my pregnant wife and I. More

My sales person Braulio was awesome. He answered my questions and pulled the car I had in mind and showed me a few others. He was patient and wasn’t pushy.The woman Maria who did my final paperwork wa questions and pulled the car I had in mind and showed me a few others. He was patient and wasn’t pushy.The woman Maria who did my final paperwork was awesome as well More

Bought a brand new Tiguan. It's super nice and I love It so much. Wasnt planning on walking out with a brand new car but Aaron really helped us out. Thank you Volkswagen for totally hooking us up with the e so much. Wasnt planning on walking out with a brand new car but Aaron really helped us out. Thank you Volkswagen for totally hooking us up with the extra coverage and everything. This couldn't have been possible without you. More

I purchase a Audi TT with Braulio Gueta, he was very patient and professional throughout the whole process. He demonstrated many cars, and helped me find the right one! Look for him when you visit the a patient and professional throughout the whole process. He demonstrated many cars, and helped me find the right one! Look for him when you visit the audi dealer in Bakersfield! More

Deceitful sales tactics, horrible after sales support I was looking for a particular car in my area, but there were none available. An on-line search found the car I wanted at this dealer, but they are I was looking for a particular car in my area, but there were none available. An on-line search found the car I wanted at this dealer, but they are a four hour rive from where I live. I contact them and asked about the car and they said it was indeed what was looking for. I was trading in my old car and using the trade in value for the down payment on my new car. I already had a trade in amount through True Car which this dealership is part of so I only needed to secure financing and drive up to see the car I wanted and make the deal. I worked closely with the sales person to ensure everything was done before I made the trip. As I told the salesman, I will be very unhappy if I make the 4 hour ride and something prevents me from driving home in my new car. I has them sure financing for me and have everything ready so I could make the deal without spending a lot of time there. He assured me all was ready. Several days before I was to make the trip,I noticed a discrepancy between the pictures posted of the car I was buying and the description of the car. I called the salesman and asked him to verify which was correct. After my third call, I finally received a message from him stating that the car was in fact the one I wanted despite what the on line ad showed. When I arrived at the dealership after my four hour trip, the car I was going to purchase, the one they verified was the right one was not the right one. It was exactly what I told him I didn't want. I was livid. The salesman and the sales manager came out to apologize, and offered me the car at a discounted price but I refused as it was not what I wanted. After some discussion, I agreed to look at other cars that might be workable for me. They brought out 2016 Audi Q3 that met most of my wants but it had a few issues that we ended up working through. One was a cracked tail light, which my on line search told me was around $500, and the bigger issue was the sticker price on the car was nearly $5000 more than the on line price. They agreed to honor the online price so I agreed to buy the car. All of this took a considerable amount of time and I still had a 4 hour ride home ahead of me, so when I went into the business office to sign the papers, I didn't take the time to read every document. I was anxious to get on the road. The sales manager presented me with papers to sign, apologized again and said he was giving me a 36 month bumper to bumper warranty, and GAP coverage. All sounded good , I took the key of my new car and headed home. Fast forward 3 weeks later and it is impossible to find out any information about the tail light they owe me. I keep getting the run around from the salesman and no response from the sales manager. I did find out from the parts department that the tail light had not been ordered. I also found after careful reading of the documents I signed, that the warranty and GAP coverage that they said they were giving to me was actually adding $4000 to the purchase price and over $5300 as applied to the loan. I also discovered that the GAP coverage had so many holes, that it was doubtful would ever be able to collect if I had a collision. The same is true of the bumper to bumper they supposedly gave me which does not cover much including "Burnt valves, worn rings, engine compression, or any repairs for the reduction of engine efficiency". I have sent written demands for cancellation to the administrators of both plans. So BUYER BEWARE if you visit this dealership. Its dealers like this that give car dealers such a bad reputation. More

OLD School Sales Manager Tricks from the 1970s Remember when car dealers used to pull the good cop/bad cop routine? Well they still do at this dealership only I had it between two sales managers. Remember when car dealers used to pull the good cop/bad cop routine? Well they still do at this dealership only I had it between two sales managers. The one on duty refused to honor the price I had offered to me from the guy who was on duty the day prior. He accused me of making up the price I was offered even though I had a voicemail from him with the price in it. SHADY. More

Family motors is a great place to purchase your next car From knowledge of the automotive products to working out the details of purchasing the car of my liking. Family Auto Group is top notch. This is the 3 From knowledge of the automotive products to working out the details of purchasing the car of my liking. Family Auto Group is top notch. This is the 3rd car I have purchased from Family Auto Group and the experience is always wonderful. Devin Cooper helped me as my sales professional from start to finish. Ernie Silva the sales manager worked hard to get me the trade in and numbers that worked for me. Ezekiel in finance literally bent over backwards to get me the best lender with the best payment options that fit my budget. I recommend purchasing your next car with Family Auto Group you’ll drive home with the car you’ve always dreamed of. More