Audi Atlanta - Service Center

Extremely poor service experience Upon my car battery dying (less than three year old Audi A3, so disappointing for a car that’s fairly new), I had a very poor service experience. Here Upon my car battery dying (less than three year old Audi A3, so disappointing for a car that’s fairly new), I had a very poor service experience. Here’s a recap of what happened: - Called Audi Atlanta to ask what to do since the car is a lease. Was unsure if I could tow the car to a nearby dealership or if I had to take it back to where I got the car. Received no answer and had to leave a message. - Hours later, still no response. Tried back multiple times with no answer. Calls went to voicemail each time. Then tried calling the main line instead vs. service and the person who answered was unable to answer any of my questions. She told me she’d call me back. - An hour later, got a call back from her and she still couldn’t answer any of my questions from before. Frustrating. - About 3.5 hours after car died, finally got a hold of service to be told I should tow the car there, received two separate numbers for Audi roadside and car loaner number. Woman says sorry but she’s the only one answering service calls...on a Saturday, busiest day of the week. Was told battery failures in A3s is common. Wonderful. Maybe I should switch to another car at the end of my lease? Battery replacement every 2.5 years isn’t acceptable. - Called roadside. They asked if I wanted to try to jump the car before towing. I said sure. They said they could be there in 30 to 45 mins. They failed to mention that should the car not jump, they don’t offer towing and that’s a whole separate number. - I realized I forgot to provide tow location (they didn’t ask). Then was told they don’t tow and would I like to go ahead and set up towing instead. I say yes, let’s go ahead with the tow so we don’t waste any more time and to try to get car to dealership before closing so I don’t have to deal with this on Monday when I have work. Lady rudely tells me they don’t offer towing when I ask current eta on towing and gives me tow number. - I call tow number and set it up. I’m told an eta of 45 mins. Then receive a text after with eta of 90. 90 minutes later, still no tow truck. I call for an update. Tow guy says 20 mins longer. - Tow guy shows up. Says battery failure in A3 is common. Seriously? - Call car loaner number and no cars available to be loaned until a week later. No one offers Lift as a suggestion at this point. - Car is towed. No surprise, no call from Audi to confirm it actually made it there and no answer in service - Call Monday morning to ask for eta on car being fixed and no answer. Website shows service opens at 6:30 am, Called at 6:40 am but voicemail says service is closed. Call all morning, my husband too, and no answer. Finally get ahold of service and they say they can’t provide an eta, that I have to wait to hear from my “service advisor” - Even though my scheduled appointment time was 8 am Monday morning, I didn’t hear from anyone until around 1 pm and had to text back to the number for an eta. Hours later I hear back that I should be getting an update “shortly” - Have to follow up again hours later. Finally at 2:30, I learn my car will be done within the hour. I have to request a Lift. Have to follow up again 30 minutes after providing my address to ask if the Lift is coming. Had to ask for the link to see where the driver is. - Get the Lift. Arrive to dealership. Service department is completely empty, no line, 6 or 7 guys with only 1 on the phone. I was expecting a massive amount of people with a flurry of activity considering how difficult it was to get answers/ reach people. - I get checked out and asked if I’ll provide a 10/10 on the follow-up survey to which I say absolutely not. I am told service manager is OOO and get his card. Also am told, again, that the A3 batteries are no good. So why was there no recall? Why was the battery not checked when I had my 30,000 mile check up a 1,000 miles ago, very recently? - Even though the dealership had my car all day, it was not washed. A courtesy wash is something Lexus does automatically. - I call the number on the card and am told he’s out and to speak with another person. Got voicemail and left a message to speak with someone about my experience but have yet to receive a call back - My husband never has to follow up when working with Lexus to see when his car is ready, never is told no loaner is available, never has to call ten different numbers to coordinate stuff, always gets a clean car returned after service. At this point, should I go back to this location? Should I buy this car at the end of the lease? Concerned about quality. Should I even stay with Audi? This certainly was not a “luxury” experience and was very disappointing. More

Q3 service - well done! Prompt scheduling, done as described and priced, immaculate service area, greeted and my service handled as soon as I walked in the door, great experi Prompt scheduling, done as described and priced, immaculate service area, greeted and my service handled as soon as I walked in the door, great experience! More

Dave Campbell is great Very impressed with the above and beyond customer service I received this visit. Had an insurance issue with this, and Dave Campbell did a great job Very impressed with the above and beyond customer service I received this visit. Had an insurance issue with this, and Dave Campbell did a great job handling it from Audi's side. More

painless and timely Great experience. Was processed before my actual appointment time, and service was completed in less time than expected. Chris was very friendly and p Great experience. Was processed before my actual appointment time, and service was completed in less time than expected. Chris was very friendly and professional. Thanks More

Check Engine Light - explore the cause. I was on a very tight schedule and was going out of town in 2 days. Chris Lee was able to make a quick turnaround for me. Parts have been ordered. I was on a very tight schedule and was going out of town in 2 days. Chris Lee was able to make a quick turnaround for me. Parts have been ordered. More

Recall Service Pleasant service every time I come here. The personnel is great and considerate of your time when they take your vehicle to the service area. Pleasant service every time I come here. The personnel is great and considerate of your time when they take your vehicle to the service area. More

The Best Car Service Center I Have Ever Encountered!! Jim Ellis’ Audi Dealership in Atlanta is by far the most professional and courteous that I have ever had the pleasure of doing business. It started wi Jim Ellis’ Audi Dealership in Atlanta is by far the most professional and courteous that I have ever had the pleasure of doing business. It started with my initial purchase of an Audi 2008 A4 and the wonderful service that I received over the years. Even though I do no drive very many miles (my ‘08 had 42k), I bought a new 2018 A4 Prestige A4 SLine, because 8 knew I would continue to receive such wonderful service for the next 10 years!! More

Audi 2012 Q5 service Another great experience at Audi Atlanta. The only place I will trust with my vehicle. My Audi Q5 has 170k miles and running great thanks to the servi Another great experience at Audi Atlanta. The only place I will trust with my vehicle. My Audi Q5 has 170k miles and running great thanks to the service at Atlanta Audi. More

Chris Lee sets an example of the Jim Ellis Brand Chris has always provided consistent courteous, and attentive service over the years when I brought my car in for service. He lives the Ellis Brand Chris has always provided consistent courteous, and attentive service over the years when I brought my car in for service. He lives the Ellis Brand. More