Audi Atlanta - Service Center

Tis the Season! for Another 5 Stars! Had an issue with my Q3 Door handle. I received a quick response from Heidi Turner on the online appt via the website she was able to get me an Appt. Had an issue with my Q3 Door handle. I received a quick response from Heidi Turner on the online appt via the website she was able to get me an Appt. the next morning. I was surprised when Chris Lee said he would need the car for more than a day! I explained to Chris, I have to have a car he said no PROBLEM, Heidi has you a loaner car on reserve. I was like I LOVE THIS PLACE!! Heidi and Chris continue to deliver outstanding service. I really appreciate the effort and hard work they put in representing Jim Ellis & Audi Atlanta. Merry Christmas to my Audi Family! More

This is what car buying and follow-up service should be like Called ahead for service appointment on my wife's Audi Q5 55K checkup. Everything from setting up the appointment to leaving the dealership was fast, Called ahead for service appointment on my wife's Audi Q5 55K checkup. Everything from setting up the appointment to leaving the dealership was fast, efficient, and super friendly. David Maddux in the Service Dept was waiting for me when I arrived. He quickly recorded my info, , covered what was to be done on the 55k checkup, explained every question I had in detail, answered a few questions about the new Audi's, and made sure I had everything I needed as I waited upstairs. He made the experience go as smoothly as possible. There is a reason I drive two hours from the north side of Athens! It's people like David who make the journey and wait worthwhile. I was also pleasantly surprised to hear my car was ready 2 hours before the estimated time. Overall a great experience! More

Audi Atlanta and Mr Duberry “Conducting business with Audi Atlanta is very simple. I initially scheduled the appt online. I called in because I had to change it twice. AA is very “Conducting business with Audi Atlanta is very simple. I initially scheduled the appt online. I called in because I had to change it twice. AA is very accommodating so rescheduling was a breeze. The dealership is comfortable so I waited for the work and repairs to be completed. Mr Duberry continues to provide the exceptional customer service that Ive become accustomed to so the experience continues to be amazing.” More

Brought car in for warranty repairs . I had to call to see if my car was ready. Service forgot to notify me . Arrived in the afternoon ( I live 30 miles from the dealership I had to call to see if my car was ready. Service forgot to notify me . Arrived in the afternoon ( I live 30 miles from the dealership ) and car was not ready. The seam on the drivers seat should have been sewn closed but it looked worse than when I dropped it off . Had drive back two days later to pick up car. More

Over all very good, 2 issues. The coolant hose on my 2016 A6 broke, spraying coolant all over the engine. Had to have it towed to you, and at same time got my 25K service done. The The coolant hose on my 2016 A6 broke, spraying coolant all over the engine. Had to have it towed to you, and at same time got my 25K service done. The towing, repair work, turnaround, communication with Christian Calderon (service agent) were all great. However, the people who repaired the hose, refilled the coolant, etc. KNEW that coolant sprayed everywhere, it was obvious to see and smelled like it. Yet, they didn't steam clean the engine, so whenever I turn off the car now it still smells like hot coolant or like the car is overheating. Also, I had a tire replaced. rather than putting one of the silver, nice metal valve stem stoppers on like was on my other 3 tores, they stuck on a plain, black rubber one. Its not as nice and now doesn't match my other 3 tires. More

Professional service at world class dealership Audi ATLANTA is the only choice you should make for purchasing and service for your Audi. The service staff is courteous, professional and knowledgea Audi ATLANTA is the only choice you should make for purchasing and service for your Audi. The service staff is courteous, professional and knowledgeable. My encounters with the sales, financial and service staff have been more than I could have wished for but don’t take my word. Go experience them for yourself. More

Great help and advice All team members were attentive and responsive. They did what they promised and work was done quickly with exceptional quality. Very satisfied with All team members were attentive and responsive. They did what they promised and work was done quickly with exceptional quality. Very satisfied with the overall experience More

Poor Service After I dropped off my car and the rep called to say it was ready the next day, I called in the morning to get my car. No one answered the phone. Th After I dropped off my car and the rep called to say it was ready the next day, I called in the morning to get my car. No one answered the phone. The time was between 8:15-8:30 am during the week. The rep who was handling my car (David) told me he would be in by 7:30 but when he didn't answer, I called the main service number for Audi service at this location and someone did answer and put me on hold. After more than 5 minutes on hold, I hung up. I had a meeting and had to get my car and I was late! More

Great Experience Friendly and welcoming atmosphere. Service advisor was extremely helpful and informative. He kept me abreast of their progress throughout. Repair w Friendly and welcoming atmosphere. Service advisor was extremely helpful and informative. He kept me abreast of their progress throughout. Repair was quick. Great overall experience! More

Fast and Friendly Every part of the service experience was fast and friendly every part of the service experience was fast and friendly every part of the service Every part of the service experience was fast and friendly every part of the service experience was fast and friendly every part of the service More