Audi Atlanta - Service Center

Best Service Department My service consultant Matt was very polite, friendly, helpful and knowledgeable! Great and very clean service department. Showroom looks nice as wel My service consultant Matt was very polite, friendly, helpful and knowledgeable! Great and very clean service department. Showroom looks nice as well. Can't wait until its time to buy my next Audi. More

BEST in Business Chris Lee is the BEST! You are fortunate to have him. In this business relationships are important. He is the reason why I bring my car to Audi Atlant Chris Lee is the BEST! You are fortunate to have him. In this business relationships are important. He is the reason why I bring my car to Audi Atlanta. He deserves both a bonus AND a raise. I'm serious. The next time I come for service, I'm going to ask if he received both of them. More

Awesome service I love going to this store they make everything so easy and Matt was a great guy to work with. Everyone I interacted with on that day was fantastic an I love going to this store they make everything so easy and Matt was a great guy to work with. Everyone I interacted with on that day was fantastic and I sooooooo appreciate great customer service. Thank you More

Excellent service by Chris I scheduled a routine maintenance on my A7 through Chris. Everything worked like a well oiled machine. A few days later my fuel door refused to open, I scheduled a routine maintenance on my A7 through Chris. Everything worked like a well oiled machine. A few days later my fuel door refused to open, even with the emergency release cable. I took the car to Chris, who immediately and correctly diagnosed it. Although I had no appointment, it was fixed within 2 hours. I heard him tell someone I was between a rock and a hard place, which was true. As good a mileage as that car gets with yet terrific performance, it still does require gasoline from time to time. I highly recommend Audi Atlanta. This was my first visit there with this car, and Chris was professional, knowledgeable and pleasant. More

Excellent from top to bottom. I have purchased three Audis and would never go to another dealer.They instill trust, people are friendly, anticipate needs, explain things profession I have purchased three Audis and would never go to another dealer.They instill trust, people are friendly, anticipate needs, explain things professionally and want to make the experience excellent for each client. More

Warranty Repair I originally took my Audi A6 to Audi Atlanta on April 10, 2017 due to excessive timing chain noise from the engine. During the first two weeks the ca I originally took my Audi A6 to Audi Atlanta on April 10, 2017 due to excessive timing chain noise from the engine. During the first two weeks the car was at the dealer the timing chain noise was misdiagnosed as the motor mounts needing replaced. I picked up the car and immediately returned it due to the original issue still existing. It took another week before they correctly diagnosed the timing chain tensioners as needing replaced per the Audi TSB. It took another week before I got my vehicle back. After 4 weeks of being at the dealer and replacing the engine mounts and the timing chain tensioners, I picked up my vehicle and noticed that it now had a vibration and resonance coming from the engine bay above 2,000RPM. I believe something to be misaligned after the engine removal and reinstall. I called Audi Atlanta and I returned the vehicle on May 18th to have the latest noise diagnosed. While I was there I had the opportunity to show one of the service techs what the car was doing and he agreed that it wasn’t normal. I received a call later in the day and they told me they found a heat shield loose and had secured it then retuned the vehicle to me on the evening of May 18th. Upon my drive home with the vehicle I noticed no change with it as it still is making the same noise and vibration coming from the engine bay. I once again called Audi Atlanta and made another service appointment for May 30th to have the issue diagnosed again. I arrived at Audi Atlanta on May 30 and dropped off my vehicle to have the noise and vibration diagnosed again. I, once again, was able to show the same service tech what the car was doing. He agreed that it still was not right and that he remembered me from before. Believe it or not after they called and told me the vehicle was ready, when I went to pick it up there was still no change. I then was able to show the original tech that did the chain tensioner work what the issue was since he was the one that took the motor out and put it back in. He was able to resolve the issue. After driving the vehicle for a couple weeks I noticed that my garage floor had oil spots on it. I discovered that the belly pan on the car was soaked with engine oil and was dripping through it and the passenger side lower control arm, axle boot, and frame rail were also covered in oil. I have once again returned the car to Audi Atlanta in hopes that they can resolve this additional issue they created when they replaced the chain tensioners. I very much do not recommend this dealer for service as they keep creating more problems then they solve. It's absolutely ridiculous I have had to return this many times to have things fixed that should never have been created in the first place if their workmanship had been better. More

Timely, efficient service I needed to bring in my car nearing 45k miles for service. I checked in with Dave, and he quickly got my car in the queue for service. I mentioned I I needed to bring in my car nearing 45k miles for service. I checked in with Dave, and he quickly got my car in the queue for service. I mentioned I was concerned about the oil comsumption. He offered a loaner, and advised it would be a few hours before completion. I was home for a short while before Dave called to tell me the service was complete, and they found no issues. He did note that Audi would run the oil consumption test again to make sure it is within guidelines. Service was very efficient, a great value as they added in coupon discounts, and cleaned up my car upon delivery. I can't say enough good things about the dealer, service department, and courteous and helpfulness of Dave Campbell. More

Tire and Wheel damage repaired same day! I had tire and wheel damage Matt accommodated me same day as I was headed out of town next AM. Matt even arranged for the alloy wheel repair same da I had tire and wheel damage Matt accommodated me same day as I was headed out of town next AM. Matt even arranged for the alloy wheel repair same day. Amazing. Thanks for accommodating me on short notice. More

Always a Pleasure Coming in for Service Dave Campbell got me in and out quickly and efficiently, George kept me interested with his knowledge of the Audi Sport models. The best team that I h Dave Campbell got me in and out quickly and efficiently, George kept me interested with his knowledge of the Audi Sport models. The best team that I have ever dealt with. More

Joey was the professional Joey was the most professional and took great care of me and my car! Audi Atlanta always makes a service experience pleasurable and almost (just almos Joey was the most professional and took great care of me and my car! Audi Atlanta always makes a service experience pleasurable and almost (just almost) makes you want to return for either a new car sale or service. I only wish there was a location closer to home even though they make it worth the trip! More