Audi Arrowhead - Service Center

Not very pleasant to deal with. I know we all have bad days, but this was several visits/calls. I know we all have bad days, but this was several visits/calls. More

Can't complain had my appointment till noon but I needed the car earlier so I took it in at 8am and mentioned to Steve I needed the car back before 2:45pm if possible, At 11:30am he called and told me my ca the car earlier so I took it in at 8am and mentioned to Steve I needed the car back before 2:45pm if possible, At 11:30am he called and told me my car was ready which was awesome!! More

The service on my car was good, and had a helpful service person. Thought the price quote for additional work on my car is a bit steep but will have it worked on this fall. person. Thought the price quote for additional work on my car is a bit steep but will have it worked on this fall. More

The people are always friendly and polite. They always complete the work needed in a timely manner. The building is always clean and well cared for. They always take time to answer my quest They always complete the work needed in a timely manner. The building is always clean and well cared for. They always take time to answer my questions. More

Came in on time (had an appointment) for a quick oil change. The appointment had been made weeks in advance. Upon arrival, I left my vehicle with Stephen and let him know that I would be waiting since change. The appointment had been made weeks in advance. Upon arrival, I left my vehicle with Stephen and let him know that I would be waiting since it should have been a quick visit. After over an hour of waiting, I asked Stephen to check with the crew to see what was going on. I was then told that they did not have my oil filter in stock and they had just picked one up. I was also told that they were now taking my vehicle in to start the service. Almost another hour later, I asked again about what was going on with my vehicle and was told that they were almost done (and was asked if I really wanted the car wash that was supposed to be included, which I declined because I just wanted to get out of there). They knew the vehicle that I was bringing in, and therefore the filter that would be needed, weeks in advance and failed to plan for my visit. Even worse, the lack of communication regarding the delay was unacceptable. Had I been told at the time the vehicle was dropped off, I could have arranged for a ride instead of sitting in their showroom for 2 hours. I did not feel that the staff was concerned for my delay, instead were watching boxing videos on their phone. This was not a good experience and I would not return to this location. The reason that this location was chosen in the first place is their affiliation with AutoNation and this was the closest location for me to do the service provided by AutoNation. More

Staff pleasant and courteous , clean space to sit inside while waiting, but seems like it took a long time for an oil change while waiting, but seems like it took a long time for an oil change More

I will be returning to this location for any future needs with my Q7! Sabrina provided top tier customer service! with my Q7! Sabrina provided top tier customer service! More

I bought my car at Peoria Audi and have had all service done there. They have always been honest with what needs to be done and handled any maintenance or repairs in a timely manner. done there. They have always been honest with what needs to be done and handled any maintenance or repairs in a timely manner. More

Car was done earlier than expected. But I did not get texted like I requested nor did I get a price quote before the work was done!!!! I was not happy about that. Then when I picked up But I did not get texted like I requested nor did I get a price quote before the work was done!!!! I was not happy about that. Then when I picked up the car it was filthy from the rain a couple days before that. I was told it would be washed again since dealership is so far from my house and I have to make special arrangements to get there. Everyone was very kind I just expect that with such high pricing that these customer service issues shouldn’t happen. I will keep me doing my oil changes at the Chevy dealership where they take excellent care of my vehicles and only use Audi when necessary. Being an Audi owner I feel like Audi should set the bar a lot higher. It’s very hard to even get get in if you wanted to. it makes me want to sell my car. More

THIS WAS MY FIRST SERVICE WITH THE DEALERSHIP (I BROUGHT MY CAR USED) DAVID WAS OUTSTANDING, HE PROMISE IT WOULD ONLY TAKE AN HOUR TO AN HOUR AN HALF, CAR DONE IN ONE HOUR.....EVERYONE AT THE DEALERSHIP WAS MY CAR USED) DAVID WAS OUTSTANDING, HE PROMISE IT WOULD ONLY TAKE AN HOUR TO AN HOUR AN HALF, CAR DONE IN ONE HOUR.....EVERYONE AT THE DEALERSHIP WAS VERY NICE....WILL BE TAKING MY ADUI FOR SERVICE FROM NOW ON.... More