Audi Arrowhead - Service Center

Michael Franklin is our Service Advisor at Audi of Peoria. He makes certain our service experiences are accommodating to our preferences. The Service Department is also excellent as they obviously are Peoria. He makes certain our service experiences are accommodating to our preferences. The Service Department is also excellent as they obviously are very experienced at maintaining the integrity of their vehicles. We will be purchasing our future Audis at Audi of Peoria! More

Great service by service department. However sales staff and other employees give you an ugly look because your Hispanic and other employees give you an ugly look because your Hispanic More

Service is extraordinary and included video capture of multi-point inspection with technician's remarks and recommendations. Video provides transparency with high degree of confidence regarding service. multi-point inspection with technician's remarks and recommendations. Video provides transparency with high degree of confidence regarding service. More

David had Great customer service. Would definitely be back for any of my car needs. back for any of my car needs. More

Really appreciate the video done to show the 10k mile check and tire rotation. Service tech was very helpful in keeping me appraised of the service progress check and tire rotation. Service tech was very helpful in keeping me appraised of the service progress More

With no prior appointment, I brought my vehicle in due to losing tire pressure. Service manager was prompt and efficient. Sourced tire and had it replaced while I waited. Car was complimentarily washed and v losing tire pressure. Service manager was prompt and efficient. Sourced tire and had it replaced while I waited. Car was complimentarily washed and vacuumed before I took the car home. More

Always great service and friendly staff. They always do whatever they can to accommodate the customer. If they serviced fords I would bring our other vehicle in just because of the great service. whatever they can to accommodate the customer. If they serviced fords I would bring our other vehicle in just because of the great service. More

My experience was seamless and the car was ready as promised on time . Stephanie went the extra mile and started a claim for the repair to the rim of infection of my tires without even being asked . promised on time . Stephanie went the extra mile and started a claim for the repair to the rim of infection of my tires without even being asked . My needs were anticipated which is excellent customer service More

The service managers at this dealership are all awesome. Very professional and courteous staff but the Audi policy to charge Audi customers for flat tire repair is absolutely ridiculous. I could have driven Very professional and courteous staff but the Audi policy to charge Audi customers for flat tire repair is absolutely ridiculous. I could have driven my slow leaking tire to any other car service in the area and got it repaired for free but I chose Audi service because I expected to be treated like a valued customers and have the flat repaired free of charge. Not the fault of the staff that the company chooses to charge to repair flat tires. More

Excellent experience with the service department crew and Michael Franklin. Friendly environment with no surprises. Michael Franklin. Friendly environment with no surprises. More