Audi Arrowhead - Service Center

I have always had a positive experience with Audi Peoria. The staff at the service department are excellent customer service oriented. Michael And David have been great and I appreciate their honesty and kn The staff at the service department are excellent customer service oriented. Michael And David have been great and I appreciate their honesty and knowledge. Thank you all at the service department. More

David Saisslin has always given us 5-star treatment. Just as important, he doesn’t try to sell me on any unnecessary repairs or items. He keeps me informed as to what is going on with my Wife’s vehicle for a as important, he doesn’t try to sell me on any unnecessary repairs or items. He keeps me informed as to what is going on with my Wife’s vehicle for any upcoming maintenance needs so that I can plan ahead for them. The other Service Writers are always friendly and willing to help. Most importantly, my doggies are welcome, and are talked to by the staff…that’s really nice to see. I’m also impressed with the cleanliness of the grounds, and how well organized everything appears to be. I normally try to avoid dealerships, but the value of dealing with David, and the quality of workmanship, has helped to change my mind. More

Warning light flashing on Friday night. Booked online service appt for Saturday morning at 8 AM. Identified significant issues that afternoon. Edgar, the mechanic came in on Sunday to work on our vehicle service appt for Saturday morning at 8 AM. Identified significant issues that afternoon. Edgar, the mechanic came in on Sunday to work on our vehicle. Completed repairs on Monday and we were back on the road again that afternoon. Mike was awesome. Very impressed! More

I have purchased three of my last four Audis from this dealer and prefer their service area for all my Audi needs. My current vehicle was purchased through another dealer (because they had the vehicle dealer and prefer their service area for all my Audi needs. My current vehicle was purchased through another dealer (because they had the vehicle I wanted) but I came right to Audi Peoria when it was time for service. My service advisor, Michael Franklin, has always been responsive, very knowledgeable and great to work with. For me, he represents the level of professionalism and service that I trust in the Audi brand and keeps me coming back. More

Michael Franklin is our Service Advisor at Audi of Peoria. He makes certain our service experiences are accommodating to our preferences. The Service Department is also excellent as they obviously are Peoria. He makes certain our service experiences are accommodating to our preferences. The Service Department is also excellent as they obviously are very experienced at maintaining the integrity of their vehicles. We will be purchasing our future Audis at Audi of Peoria! More

Great service by service department. However sales staff and other employees give you an ugly look because your Hispanic and other employees give you an ugly look because your Hispanic More

Service is extraordinary and included video capture of multi-point inspection with technician's remarks and recommendations. Video provides transparency with high degree of confidence regarding service. multi-point inspection with technician's remarks and recommendations. Video provides transparency with high degree of confidence regarding service. More

David had Great customer service. Would definitely be back for any of my car needs. back for any of my car needs. More

Really appreciate the video done to show the 10k mile check and tire rotation. Service tech was very helpful in keeping me appraised of the service progress check and tire rotation. Service tech was very helpful in keeping me appraised of the service progress More

With no prior appointment, I brought my vehicle in due to losing tire pressure. Service manager was prompt and efficient. Sourced tire and had it replaced while I waited. Car was complimentarily washed and v losing tire pressure. Service manager was prompt and efficient. Sourced tire and had it replaced while I waited. Car was complimentarily washed and vacuumed before I took the car home. More