Audi Arrowhead - Service Center

My wife and I brought in our 2nd Audi we've owned, a 2022 Audi A5 Sportback in for it's first service, and we were both impressed by the service agent Steve, he was very pleasant to talk to and he listened t Audi A5 Sportback in for it's first service, and we were both impressed by the service agent Steve, he was very pleasant to talk to and he listened to our concerns. I would highly will recommend this dealership and Steve to anyone. I give this experience a 5-Star. More

The service department is somewhat "hit or miss" regarding communication with the customer about needed repairs. The service adviser was minimally proficient at articulating the needed services. Nea regarding communication with the customer about needed repairs. The service adviser was minimally proficient at articulating the needed services. Near the conclusion of the service, he sent a text indicating my vehicle needed various repairs to the tune of over $3,000.00. The irony is that I had already had most of those "needed repairs" completed almost a year prior. When brought to his attention, his response was that he " . . . needs to remember to look at the history . . .". I would think that might be the first place to look. Finally, he practically begged me for a five star review. When I indicated that I can't predict my rating when I haven't seen the questions, he just shrugged and said, "they're standard questions. I just want the 5 stars". Pathetic. More

Great service department. We had a recall issue and they are accommodating, nice, and helpful. They explained the recall in detail before bringing in the car and during time o We had a recall issue and they are accommodating, nice, and helpful. They explained the recall in detail before bringing in the car and during time of drop off. More

DAVID SAISSLIN was the service manager for my routine maintenance. First time I have worked with him due to my service manager moving to a different site. David was great! He was thorough with explainin maintenance. First time I have worked with him due to my service manager moving to a different site. David was great! He was thorough with explaining what needed to be done and arranged another appointment for me. He was polite and very helpful. More

Excellent service. David kept me apprised of the work and recommended new windshield wipers. I purchased my Q5 at this dealership and will always come back because of David kept me apprised of the work and recommended new windshield wipers. I purchased my Q5 at this dealership and will always come back because of the service and advice. More

Took the Q5 in for a 10K service and a new battery. Snacks and good coffee while waiting. Snacks and good coffee while waiting. More

I went in for a battery issue they quickly took care of me and my car figuring out exactly what I needed and washing my car for me. Excellent service and Steve is the guy to talk to me and my car figuring out exactly what I needed and washing my car for me. Excellent service and Steve is the guy to talk to More

great service, prompt and friendly. would recommend to all great facility as well as people would recommend to all great facility as well as people More

Sabrina was able to work with me and the technicians to get my Audi in for service. She came out to greet me promptly at my appointment time. Service was completed in under an hour. get my Audi in for service. She came out to greet me promptly at my appointment time. Service was completed in under an hour. More

Dave was professional, courteous and very accurate with explaining every step in the process… from repairs required, cost associated, safety repairs versus those that could possibly be completed later, adv explaining every step in the process… from repairs required, cost associated, safety repairs versus those that could possibly be completed later, advising on offers that Audi was offering at the time, drop off and pickup times, providing a quote for future repairs, and after processing payment…. Retrieved and delivered my car,…. After finished with a firm hand shake…. Said thanks for your business and said have a great day….please call me and let me know you shared this feedback with Dave.. Bob Wilcox 203-556-3655 More