Audi Arrowhead - Service Center

DAVID SAISSLIN was the service manager for my routine maintenance. First time I have worked with him due to my service manager moving to a different site. David was great! He was thorough with explainin maintenance. First time I have worked with him due to my service manager moving to a different site. David was great! He was thorough with explaining what needed to be done and arranged another appointment for me. He was polite and very helpful. More

Took the Q5 in for a 10K service and a new battery. Snacks and good coffee while waiting. Snacks and good coffee while waiting. More

I went in for a battery issue they quickly took care of me and my car figuring out exactly what I needed and washing my car for me. Excellent service and Steve is the guy to talk to me and my car figuring out exactly what I needed and washing my car for me. Excellent service and Steve is the guy to talk to More

great service, prompt and friendly. would recommend to all great facility as well as people would recommend to all great facility as well as people More

Sabrina was able to work with me and the technicians to get my Audi in for service. She came out to greet me promptly at my appointment time. Service was completed in under an hour. get my Audi in for service. She came out to greet me promptly at my appointment time. Service was completed in under an hour. More

Dave was professional, courteous and very accurate with explaining every step in the process… from repairs required, cost associated, safety repairs versus those that could possibly be completed later, adv explaining every step in the process… from repairs required, cost associated, safety repairs versus those that could possibly be completed later, advising on offers that Audi was offering at the time, drop off and pickup times, providing a quote for future repairs, and after processing payment…. Retrieved and delivered my car,…. After finished with a firm hand shake…. Said thanks for your business and said have a great day….please call me and let me know you shared this feedback with Dave.. Bob Wilcox 203-556-3655 More

When I brought my 2013 Q5 in for maintenance, the service department was awesome! From the time I made the appointment to picking up the vehicle afterward, they were nothing but friendly and professional! department was awesome! From the time I made the appointment to picking up the vehicle afterward, they were nothing but friendly and professional! More

Worst dealership service experience ever! I have had numerous cars over the years and never have I experienced a worse service department than Peoria Audi. It was so bad that I sold my Audi o I have had numerous cars over the years and never have I experienced a worse service department than Peoria Audi. It was so bad that I sold my Audi only 8 months after purchasing it. More

The staff was welcoming, accommodating and friendly. Everything was taken care of as expected- 0 worries! Everything was taken care of as expected- 0 worries! More

After keeping the car overnight there was zero communication the following day. I called in and was told someone would reach back out with an update, after 5 hours I called back in and left a mess communication the following day. I called in and was told someone would reach back out with an update, after 5 hours I called back in and left a message with a manager that never got returned. When picking up the car day 3, there was an additional charge/ service added that was never discussed. Unprofessional, lazy, incompetent, careless management team here. More