Audi Arrowhead - Service Center

I bought my car at Peoria Audi and have had all service done there. They have always been honest with what needs to be done and handled any maintenance or repairs in a timely manner. done there. They have always been honest with what needs to be done and handled any maintenance or repairs in a timely manner. More

Car was done earlier than expected. But I did not get texted like I requested nor did I get a price quote before the work was done!!!! I was not happy about that. Then when I picked up But I did not get texted like I requested nor did I get a price quote before the work was done!!!! I was not happy about that. Then when I picked up the car it was filthy from the rain a couple days before that. I was told it would be washed again since dealership is so far from my house and I have to make special arrangements to get there. Everyone was very kind I just expect that with such high pricing that these customer service issues shouldn’t happen. I will keep me doing my oil changes at the Chevy dealership where they take excellent care of my vehicles and only use Audi when necessary. Being an Audi owner I feel like Audi should set the bar a lot higher. It’s very hard to even get get in if you wanted to. it makes me want to sell my car. More

THIS WAS MY FIRST SERVICE WITH THE DEALERSHIP (I BROUGHT MY CAR USED) DAVID WAS OUTSTANDING, HE PROMISE IT WOULD ONLY TAKE AN HOUR TO AN HOUR AN HALF, CAR DONE IN ONE HOUR.....EVERYONE AT THE DEALERSHIP WAS MY CAR USED) DAVID WAS OUTSTANDING, HE PROMISE IT WOULD ONLY TAKE AN HOUR TO AN HOUR AN HALF, CAR DONE IN ONE HOUR.....EVERYONE AT THE DEALERSHIP WAS VERY NICE....WILL BE TAKING MY ADUI FOR SERVICE FROM NOW ON.... More

My wife and I brought in our 2nd Audi we've owned, a 2022 Audi A5 Sportback in for it's first service, and we were both impressed by the service agent Steve, he was very pleasant to talk to and he listened t Audi A5 Sportback in for it's first service, and we were both impressed by the service agent Steve, he was very pleasant to talk to and he listened to our concerns. I would highly will recommend this dealership and Steve to anyone. I give this experience a 5-Star. More

The service department is somewhat "hit or miss" regarding communication with the customer about needed repairs. The service adviser was minimally proficient at articulating the needed services. Nea regarding communication with the customer about needed repairs. The service adviser was minimally proficient at articulating the needed services. Near the conclusion of the service, he sent a text indicating my vehicle needed various repairs to the tune of over $3,000.00. The irony is that I had already had most of those "needed repairs" completed almost a year prior. When brought to his attention, his response was that he " . . . needs to remember to look at the history . . .". I would think that might be the first place to look. Finally, he practically begged me for a five star review. When I indicated that I can't predict my rating when I haven't seen the questions, he just shrugged and said, "they're standard questions. I just want the 5 stars". Pathetic. More

Great service department. We had a recall issue and they are accommodating, nice, and helpful. They explained the recall in detail before bringing in the car and during time o We had a recall issue and they are accommodating, nice, and helpful. They explained the recall in detail before bringing in the car and during time of drop off. More

DAVID SAISSLIN was the service manager for my routine maintenance. First time I have worked with him due to my service manager moving to a different site. David was great! He was thorough with explainin maintenance. First time I have worked with him due to my service manager moving to a different site. David was great! He was thorough with explaining what needed to be done and arranged another appointment for me. He was polite and very helpful. More

Excellent service. David kept me apprised of the work and recommended new windshield wipers. I purchased my Q5 at this dealership and will always come back because of David kept me apprised of the work and recommended new windshield wipers. I purchased my Q5 at this dealership and will always come back because of the service and advice. More

Took the Q5 in for a 10K service and a new battery. Snacks and good coffee while waiting. Snacks and good coffee while waiting. More

I went in for a battery issue they quickly took care of me and my car figuring out exactly what I needed and washing my car for me. Excellent service and Steve is the guy to talk to me and my car figuring out exactly what I needed and washing my car for me. Excellent service and Steve is the guy to talk to More