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Audi Arrowhead
Peoria, AZ
442 Reviews
For Audi shoppers in the Northwest Phoenix area, there is no better place for new and pre-owned Audi cars and SUVs than Audi Arrowhead (formerly Audi Peoria). Located on Bell Road just west of the Arrowhead Towne Center, our Peoria showroom is easy to find, too. Our showroom features one of the largest inventories of new and pre-owned Audi cars and SUVs in the Phoenix area, including all of the latest new models. And thanks to our exclusive lease and finance specials, getting behind the wheel of a new Audi is easier than ever. So whether you're trading-in for a new Audi car or SUV, or are getting behind the wheel of an Audi for the very first time, we are sure to have the perfect Audi for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 442 reviews
June 07, 2011
James of sales was very professional, helpful, and informative. I was new to the Audi automobiles and stopped to visit dealer on a chance. I had no prior knowledge of the Audi automobiles, price, opti informative. I was new to the Audi automobiles and stopped to visit dealer on a chance. I had no prior knowledge of the Audi automobiles, price, options, and lease. Actually was heading to Mercedes Benz for another second look. I was very impressed with A4. The facility was clean and well maintained. The overall atmosphere of the dealership was comparable to Mercedes Benz of Arrowhead and BMW of Scottsdale. Very kid friendly. Other than a positive, informative Audi models and options introductions from James, the remaing portion of the experience was poor. I was looking to lease. Lease options were handed to me. There was no attempt to discuss financial options in a quiet confidential and nonthreatening environment. The discussions were held in the open area of showroom for all to hear and see. The finance person without hesitation declared in public that as a customer, I did not know what I want in a car. It was unprofessional and unexpected. This was a far opposite experience from similar competitive dealers. The other dealers put customer service as a priority. I was not sure what Audi Peoria's mission statement is, but I hope friendliness, professionalism, and working to win customers respectfully is a major part of it. The irony of this experience is that I really want to take an Audi home. But due to insulting tactics from finance, I will likely get one from another dealership. Maybe this will teach me a lesson on doing my "dealer homework" before visiting and negotiating. As I write this, for my financial situation, Lease options are better at other competitive dealers at this time. Gone are the days of great dealerships where can walk in without any knowledge of a car, and the dealership makes you feel like the most important person there. Thanks to the Internet, it seems as if they all are defensive about what customers know. More
by llauvao
Employees Worked With
James (sales); Joseph (finance titles)
February 27, 2011
Just leased an Audi A4 from Audi Peoria. Totally 100% satisfied with the entire experience. The entire sales staff was professional during my many visits and test drives before I made my final decision. satisfied with the entire experience. The entire sales staff was professional during my many visits and test drives before I made my final decision. No high pressure sales tactics which take place at other dealerships. They listened closely to my needs and allowed me time to carefully consider whether or not I wanted to trade in a 2010 vehicle. They provided me with my lease money factor and a truth in lending statement (right from the start) and were the only dealership (I had also considered an Infinity) to provide me with this information. Kenn (finance) explained all of the documents carefully and gave me an opportunity to ask questions (frequently). He did not try to "rush through the process." Didn't try to up sell me on extras, simply explained them and that was it. James and Lou (sales) treated me with respect. Everyone I have interacted with has been nothing but professional. Peoria Audi has a nice relaxing ambience due to the layout of the show room and conduct of the entire staff. Brian (service) handled my window tint and set me up immediately with a loaner car. Said that I could come by anytime and get a free car wash. General Manager, TJ Lapoint, personally thanked me in a very sincere way. without hesitation, I would highly recommend Peoria Audi to anyone considering a purchase or lease of this fine car. Thank you Peoria Audi, Fred Kriess More
by fkriess
Employees Worked With
James Pellicciotti, Lou, Kenn, Robert, Brian (service)
