Audi Arrowhead

We have been using this dealership for 9 years, the service department is excellent. Audi Arrow head is the reason we will purchase our next car with Audi. Excellent professional caring service advisor service department is excellent. Audi Arrow head is the reason we will purchase our next car with Audi. Excellent professional caring service advisors More

Helton always makes my visit a really great experience. He's always ready for me. He lets me know what needs to be done. He explains it to me so I can understand. He's the best service writer I've ever He's always ready for me. He lets me know what needs to be done. He explains it to me so I can understand. He's the best service writer I've ever known. I live in Denver, CO and I drive to Arrowhead to have my service done. More

Kayley did a great job keeping me updated on progress of the battery check status. the battery check status. More

Brandon want above&beyond to helps us. He got us great price on water pump. He got us great price on water pump. More

Great service as always. Nice, clean, pleasant waiting area, Aaron was very helpful and knowledgeable. Nice, clean, pleasant waiting area, Aaron was very helpful and knowledgeable. More

Customer service excellent, customer care excellent. Caring about what the customer wants and needs interested in how the customer relates to the to the vehicle. Constantly checking to make sure that th Caring about what the customer wants and needs interested in how the customer relates to the to the vehicle. Constantly checking to make sure that the customers needs are met. More

Beware of Audi Care Markup I bought my first Audi, a new S5, from Audi Arrowhead in Dec 2024. I researched the car but not Audi Care. Their finance department took advantage charging more than $1000 ove new S5, from Audi Arrowhead in Dec 2024. I researched the car but not Audi Care. Their finance department took advantage charging more than $1000 over MSRP. I discovered the overcharge at another dealership during my first service, where my advisor printed my contract and explained the actual Audi Care MSRP. How did this happen - through misinformation and fear. The finance department provided a non-negotiable price of $2799. I was told the S5 was a premium car (its standard Audi Care). I asked to justify the service price, and finance presented inflated maintenance costs showing how I get my money back and more by the end of the 4th year. I was told if I didn't purchase Audi Care at point of sale, I couldn't add it later (false). I reached out to the GM to discuss and he explained this markup is how Arrowhead makes up for lower prices on cars. He apologized for the tactics of his finance team, but made it clear that I signed the paperwork and I'm stuck with it. If you are going to buy here, understand how Audi Care works and don't let Audi Arrowhead / AutoNation take advantage of you too. More

Very helpful. Service staff is wonderful! They have provided excellent quality service and were honest Service staff is wonderful! They have provided excellent quality service and were honest More

Aaron and Randall helped to restore my trust in Audi Arrowhead. They did a very good job with my Q5. Arrowhead. They did a very good job with my Q5. More

Salesperson is very nice and friendly and educated every detail for the car very clearly detail for the car very clearly More