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Audi Arlington - Service Center

Arlington, VA

3.8
171 Reviews

171 Reviews of Audi Arlington - Service Center

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August 24, 2024

Fantastic service. Appreciate all the support given by excellent service advisors. Will be returning soon ! More

by xgutierrez74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 29, 2024 -

Audi Arlington responded

Thank you for your kind words! We're glad to hear you had a fantastic service experience and appreciate the support from our excellent service advisors. We look forward to your next visit!

August 12, 2024

The Service Dept at Audi Arlington is service oriensted. The customer Service Reps do their very best to address the needs & concerns of the customer. Hats off to Mr Makalou, who was courteous as More

by Major
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mamadou Makalou
Aug 13, 2024 -

Audi Arlington responded

We’re so pleased to hear your visit went well! Thank you for taking the time to share your experience with us and Mamadou. Your satisfaction is our priority, and it’s great to know we were able to meet your needs. We hope to have the pleasure of serving you again soon!

July 20, 2024

Great dealership to work with, the new service managment is making a big difference so far. More

by danielgw2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Cornell
Jul 23, 2024 -

Audi Arlington responded

Thank you for your feedback! We're glad to hear that management is making a positive impact. We appreciate your support and look forward to continuing to provide you with great service. If you need anything else, feel free to reach out!

July 15, 2024

In the past, I’ve had great service , however this last visit I was very disappointed that I had to bring my car back to have oil added after waiting 2 hours for an oil change. More

by Janay.Williams03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ELIAN MANGUELLE
Jul 18, 2024 -

Audi Arlington responded

Thank you for your feedback. We're sorry to hear about your recent disappointing experience. This is not the standard of service we aim to provide. We'll address this issue to ensure it doesn't happen again. If there's anything else we can do to assist you, please let us know.

June 15, 2024

Got my Audi RS-5 serviced today at Audi Arlington. Chris Bradford, my usual service representative made all the arrangements for me to bring my car in, wait a short time to get the periodic work perfo More

by jjreid1245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bradford
Jun 28, 2024 -

Audi Arlington responded

Thank you for sharing your positive experience at Audi Arlington! We're thrilled to hear that Chris Bradford provided top-notch service for your Audi RS-5. Your recommendation means a lot to us, and we appreciate your continued trust in Chris and our team.

May 31, 2024

My experience with Chris was great. He kept me informed and was throught the whole time honest. More

by SCGQ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bradford
Jun 03, 2024 -

Audi Arlington responded

Thank you for sharing your positive experience with Chris! We're thrilled to hear that he kept you well-informed and maintained honesty throughout your service. We appreciate your feedback!

May 31, 2024

Mamadou Makalou checked me in and handled everything greatly from beginning to pickup. Thank you More

by jhood33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mamadou Makalou
Jun 03, 2024 -

Audi Arlington responded

Thank you for your kind words about Mamadou! We're delighted to hear he provided you with great service from start to finish.

May 03, 2024

Just took my car in for service and it was handled quickly. I've been a customer for a few years and will stay a customer. More

by Blmason58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bradford
May 07, 2024 -

Audi Arlington responded

Thank you for your continued loyalty and for sharing your positive experience! We're glad to hear that your service was handled quickly and look forward to serving you for many more years.

April 26, 2024

Everything was great service was excellent staff was friendly and knowledgeable car wash was amazing. More

by Dcubby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bradford
Apr 29, 2024 -

Audi Arlington responded

We're delighted to hear about your positive experience! Providing excellent service, friendly and knowledgeable staff, and a top-notch car wash is what we aim for. Thank you for your kind words!

April 19, 2024

Slow service, slightly inept staff with tremendously high turnover. Terrible representation of the Audi brand. More

by MACK24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jae Yang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Audi Arlington responded

We're sorry to hear about your experience. We'll address these concerns internally to improve. If you'd like to discuss further or if there's anything specific we can do, please reach out to us. Thank you for your feedback.

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