Audi Arlington - Service Center

I had an issue that needed urgent attention, and Erik at this dealership exceeded my expectations. From the moment I explained the problem, Erik was attentive, professional, and quick to offer a solution. H this dealership exceeded my expectations. From the moment I explained the problem, Erik was attentive, professional, and quick to offer a solution. He handled everything with a level of expertise and care that made the whole experience stress-free. My problem was resolved swiftly, and I couldn’t be happier with the service I received. I highly recommend Erik and this dealership to anyone in need of top-notch service! More

Incredible customer service - really appreciate the communication. My service rep never left me in the dark. Great work communication. My service rep never left me in the dark. Great work More

Extremely long wait time for service completed; no access to loaner cars ever; not knowledgeable people that works with you (customer) to loaner cars ever; not knowledgeable people that works with you (customer) More

Very clean and well run dealership. Audi should provide these guys with more loaner cars. Audi should provide these guys with more loaner cars. More

Chris B. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. More

Audi Arlington is the only service center I’ve ever used for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was provided. Siince the pandemic loaners are never available. That’s an inconvenience, but my lastest service was horrible. My vehicle was taken to the dealership on Thursday, August 22 for a scheduled appointment. Despite the scheduled appointment they could not even review my vehicle. It was left with them with instructions to provide an update. Four days later I still did not have my vehicle or information on the problem or service required. They said I’d have an update Monday morning but that wasn’t true. I finally got my car back the next day. The service tech said their diagnostic timeframe runs 5 to 6 days. That was not stated on their website when I booked the appointment. The lack transparency and honesty regarding wait times is frustrating and unprofessional. They should not be scheduling appointments they cannot honor. I’m contemplating buying a new car but don’t believe this is the right place to purchase from. More

Chris Bradford is my outstanding service advisor. He's helped me numerous times for the past three years He's helped me numerous times for the past three years More

Professional and good service. Goes over and beyond to help its customers. Will continue to come here. Goes over and beyond to help its customers. Will continue to come here. More

Great service. I love the staff, they always keep you up to date on the status of your car. And the service is fast. I love the staff, they always keep you up to date on the status of your car. And the service is fast. More

This dealership provided excellent service to my seven year old Q3, Staff was friendly, attentive, very professional and inspiring trust. year old Q3, Staff was friendly, attentive, very professional and inspiring trust. More