Audi Arlington - Service Center

Extremely long wait time for service completed; no access to loaner cars ever; not knowledgeable people that works with you (customer) to loaner cars ever; not knowledgeable people that works with you (customer) More

Chris B. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. More

Audi Arlington is the only service center I’ve ever used for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was provided. Siince the pandemic loaners are never available. That’s an inconvenience, but my lastest service was horrible. My vehicle was taken to the dealership on Thursday, August 22 for a scheduled appointment. Despite the scheduled appointment they could not even review my vehicle. It was left with them with instructions to provide an update. Four days later I still did not have my vehicle or information on the problem or service required. They said I’d have an update Monday morning but that wasn’t true. I finally got my car back the next day. The service tech said their diagnostic timeframe runs 5 to 6 days. That was not stated on their website when I booked the appointment. The lack transparency and honesty regarding wait times is frustrating and unprofessional. They should not be scheduling appointments they cannot honor. I’m contemplating buying a new car but don’t believe this is the right place to purchase from. More

Very clean and well run dealership. Audi should provide these guys with more loaner cars. Audi should provide these guys with more loaner cars. More

Chris Bradford is my outstanding service advisor. He's helped me numerous times for the past three years He's helped me numerous times for the past three years More

Professional and good service. Goes over and beyond to help its customers. Will continue to come here. Goes over and beyond to help its customers. Will continue to come here. More

Great service. I love the staff, they always keep you up to date on the status of your car. And the service is fast. I love the staff, they always keep you up to date on the status of your car. And the service is fast. More

This dealership provided excellent service to my seven year old Q3, Staff was friendly, attentive, very professional and inspiring trust. year old Q3, Staff was friendly, attentive, very professional and inspiring trust. More

I have worked with Chris B (Servicing) for several years (since my first Q5) and consider him a great representative for Audi’s brand in customer support. Knowledgable, helpful, and considerate are three w (since my first Q5) and consider him a great representative for Audi’s brand in customer support. Knowledgable, helpful, and considerate are three words I would use to describe his attitude. When I buy my fourth Audi, please know it’s also bc of the awesome employees like Chris that make you feel apart of the community and Audi family. Thank you!! More

The dealership handled my issues very efficiently with Chris Bradford keeping me fully informed of developments. I have worked with Chris for several years and expect and hope to work with him again in th Chris Bradford keeping me fully informed of developments. I have worked with Chris for several years and expect and hope to work with him again in the future. More