Audi Arlington - Service Center

Scheduled my appointment online and when I got to my appointment, I was told that my replacement part needed to be ordered. I asked why didn't someone order the part when I made the appointment and was appointment, I was told that my replacement part needed to be ordered. I asked why didn't someone order the part when I made the appointment and was told I don't know why. This dealership used to be so much better at coordinating the things needed before I arrive. To say that I was disappointed is an understatement. No one thought my time was valuable enough to order the parts or call me ahead of time and tell me that it wasn't available after scheduling an appointment for a campaign recall. Please do better. More

Very efficient, knowledgeable, and courteous. I’ll be back if I ever need future service. I’ll be back if I ever need future service. More

Clean, attractive, courteous, professional people. I’ll come back for repair and upkeep on a timely basis. I’ll come back for repair and upkeep on a timely basis. More

Great service! Got me in and out with no drama. Chris Bradford is the best. Got me in and out with no drama. Chris Bradford is the best. More

The maintenance was very slow and ended up taking 6 hours rather than the 4 that was originally estimated. rather than the 4 that was originally estimated. More

Excellent prompt service. I’ve been going to my service advisor Chris Bradford since the time I bought my car and he has always been fantastic! I’ve been going to my service advisor Chris Bradford since the time I bought my car and he has always been fantastic! More

So far the service for the past few years has been great no complaints. Thanks no complaints. Thanks More

Your usual dealer that over charges for everything. Took my car in and they charged me $567 for one hour of work just to see what was going on. Quoted me $8000 in repairs. Crazy expensive Took my car in and they charged me $567 for one hour of work just to see what was going on. Quoted me $8000 in repairs. Crazy expensive More

I had an issue that needed urgent attention, and Erik at this dealership exceeded my expectations. From the moment I explained the problem, Erik was attentive, professional, and quick to offer a solution. H this dealership exceeded my expectations. From the moment I explained the problem, Erik was attentive, professional, and quick to offer a solution. He handled everything with a level of expertise and care that made the whole experience stress-free. My problem was resolved swiftly, and I couldn’t be happier with the service I received. I highly recommend Erik and this dealership to anyone in need of top-notch service! More

Incredible customer service - really appreciate the communication. My service rep never left me in the dark. Great work communication. My service rep never left me in the dark. Great work More