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Audi Arlington - Service Center

Arlington, VA

3.8
175 Reviews

175 Reviews of Audi Arlington - Service Center

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September 19, 2024

Aaron is always pleasant and helpful. I always know the status of the requested services. Service was performed timely and all issues resolved to my satisfaction. Great job, from a satis More

by Myke Reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Miluszusky
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We're thrilled to hear that Aaron consistently provides pleasant and helpful service, keeping you informed throughout the process. We're glad everything was resolved to your satisfaction. We look forward to continuing to serve you!

September 19, 2024

Good staff. Easy check in at service. Good communication. Waiting are very comfortable and clean. More

by FYOCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We're glad to hear you had a smooth check-in process and appreciated the communication and comfortable waiting area. We look forward to serving you again in the future!

September 18, 2024

Service was great and to the point. Everyone was friendly and helpful. Great customer service More

by boykin_gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Reyes
Sep 20, 2024 -

Audi Arlington responded

Thank you for your kind words! We're glad to hear that you received great service and that everyone was friendly and helpful. We appreciate your feedback and look forward to serving you again!

September 17, 2024

Very professional customer service and a very nice and comfortable waiting area with tv and coffee. More

by denleejas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We look forward to serving you again in the future!

September 17, 2024

I brought in a car to have a check engine diagnosed. The technician proposed a replacement of a turbocharger on a car with 32k miles and was barely 4 years old. I took it elsewhere, and they found a lea More

by mattlbrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Bradford
Sep 20, 2024 -

Audi Arlington responded

We're sorry to hear about your experience and appreciate your feedback. Please email careteam@audiarlington.com so that we may better understand and assist with the situation.

September 17, 2024

At Audi Arlington, their service is always courteous and very professional. They always check with me, in advance on the work that needs to be done. And so far so good, their work done on my Audi has been More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bradford
Sep 20, 2024 -

Audi Arlington responded

Thank you for your kind words! We're thrilled to hear that Audi Arlington's service has consistently been courteous, professional, and of high quality. We're glad that Chris has provided exceptional service, answering your questions and keeping you informed about your vehicle's needs. Your appreciation means a lot to us, and we look forward to continuing to serve you and your Audi in the future!

September 17, 2024

Professional and timely service. I even showed up much earlier than expected but they took my car right away and did not make me wait until my scheduled time. More

by Quickred7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We're glad to hear that our team provided professional and timely service, accommodating you even earlier than expected. We appreciate your kind words and look forward to serving you again in the future!

September 16, 2024

The service agent was really polite and helpful. Service was quick snd easy. Got a same day appointment for the 20K service. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We're glad to hear that the service was quick, easy, and that the agent was polite and helpful. It's great that you were able to get a same-day appointment for your 20K service. We look forward to assisting you again in the future!

September 16, 2024

They are always considerate and they provide great customer service whenever I have to visit the service department. More

by R.allen3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 20, 2024 -

Audi Arlington responded

Thank you for your kind words! We're glad to hear that you consistently receive considerate and great customer service during your visits to the service department. We appreciate your feedback and look forward to serving you again!

September 14, 2024

Dealership provides worst Audi service we’ve had. We have chosen to purchase a Volvo due to horrific service. I had an 8:00 appointment but our service assistant was no where to be seen. The other More

by Stacylloyd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We had to deal 4 different people and I don’t know all of their names. One was Service Manager and one was Javier.
Sep 16, 2024 -

Audi Arlington responded

We're sorry to hear that you had a negative experience at our dealership, and we understand your frustration. Please email careteam@audiarlington.com so that we may further assist you.