Audi Arlington - Service Center

Aaron is always pleasant and helpful. I always know the status of the requested services. Service was performed timely and all issues resolved to my satisfaction. Great job, from a satis I always know the status of the requested services. Service was performed timely and all issues resolved to my satisfaction. Great job, from a satisfied customer. More

Good staff. Easy check in at service. Good communication. Waiting are very comfortable and clean. Easy check in at service. Good communication. Waiting are very comfortable and clean. More

Service was great and to the point. Everyone was friendly and helpful. Great customer service Everyone was friendly and helpful. Great customer service More

Very professional customer service and a very nice and comfortable waiting area with tv and coffee. comfortable waiting area with tv and coffee. More

I brought in a car to have a check engine diagnosed. The technician proposed a replacement of a turbocharger on a car with 32k miles and was barely 4 years old. I took it elsewhere, and they found a lea The technician proposed a replacement of a turbocharger on a car with 32k miles and was barely 4 years old. I took it elsewhere, and they found a leak in a solenoid. While still expensive, it was a fraction of replacing a material part of the engine that actually was just fine upon a deep inspection. More

At Audi Arlington, their service is always courteous and very professional. They always check with me, in advance on the work that needs to be done. And so far so good, their work done on my Audi has been very professional. They always check with me, in advance on the work that needs to be done. And so far so good, their work done on my Audi has been of quality. THANK YOU! Service department. Chris, their service manager, has always been very professional as well, and has patiently answered all my questions, explained the required work for the vehicle vs. work that could be done later etc...I appreciate his professionalism and courteous service as well. THANK YOU!! Chris. More

Professional and timely service. I even showed up much earlier than expected but they took my car right away and did not make me wait until my scheduled time. I even showed up much earlier than expected but they took my car right away and did not make me wait until my scheduled time. More

The service agent was really polite and helpful. Service was quick snd easy. Got a same day appointment for the 20K service. Service was quick snd easy. Got a same day appointment for the 20K service. More

They are always considerate and they provide great customer service whenever I have to visit the service department. customer service whenever I have to visit the service department. More

Dealership provides worst Audi service we’ve had. We have chosen to purchase a Volvo due to horrific service. I had an 8:00 appointment but our service assistant was no where to be seen. The other We have chosen to purchase a Volvo due to horrific service. I had an 8:00 appointment but our service assistant was no where to be seen. The other service assistants didn’t want to check me in because I was assigned to another, so we stand around and just wait for over 20 minutes. You can’t ever get them to answer a phone. I had to drive all the way there to get this 8:00 appointment, then no one can assist me which makes me wonder what good having an appointment is. I went in for an oil change and while there asked for a bulb to be replaced. They required us to go pre-purchase the $14 bulb in their parts department which required another 25 minutes of waiting, then text me a $4,000. I had to drive to dealership to make appointment and ensure parts were available, drive to dealership to get clarification on why quote was so high, and drive a third time to see if it was complete. Cars are not cleaned, and they refuse to provide any loaners, yet they refuse to answer phones. We are a military family that has lived in many states but this Audi dealership is the worst! My car also had a recall but I wasn’t informed until my second visit and then they claimed they didn’t have enough time to complete it. We’ve purchased 2 Audis due to the exceptional service we received in another state, but now we realize it is time to go with a different carr. More