Audi Arlington - Service Center

Overall experience was appalingly bad. Took our car in Overall experience was appalingly bad. Took our car in for a tire balance and they said our serpentine belt needed replacing. They kept the car for 5 Overall experience was appalingly bad. Took our car in for a tire balance and they said our serpentine belt needed replacing. They kept the car for 5 days claiming problems negotiating with extended warranty company. When I contacted extended warranty people they informed me that Audi had not faxed over any paper work for them to review/pay on. When I informed the Audi dealer that they had slipped up on the pperwork, I received no apolgy but magically the car was suddenly ready in a few hours. When we picked up the car the bill presented to us was 25%more than the quote. When we asked why we were told to pay or they could not release the car. I was told to pay today and call for a refund tomorrow. No explanation was offered. What angered me more was in the pile of paperwork was a sheet which clearly showed the original lower quote. We were made to pull up our own car from the service lot, even though people in queue after us had their cars pulled up. I guess that was their way of expressing displeasure at a customer questioning their unethical practices. The following day trying to reach the manager I basically received the run around and till date no apology nor a refund. Today I "googled" this dealer and was shocked to see the number of complaints for fraudulent services and inflated repair bills. Do your research before being gauged by this unethical dealer. More

Dealership changed hands a few years ago and moved to a new location. Since then many old faces have left and the “feel" and professionalism of the dealership has deteriorated. The quality of service has new location. Since then many old faces have left and the “feel" and professionalism of the dealership has deteriorated. The quality of service has declined from superior to average because of staff changes and new procedures. Previously you discussed your car with the mechanics that did the work. Now you talk to a service writer who never sees your car. Dealership now just an average car dealership - a place to go to haggle for a car and get warranty repairs done. Not a place to go for post-warranty service/work as long as there are better independent shops from which to choose. More

I had my Audi A6 Avant checked before warranty expired and amongst things they had to repair my electrical window that would not go back up. They fixed it but made two scratches on the dashboard and door and amongst things they had to repair my electrical window that would not go back up. They fixed it but made two scratches on the dashboard and door panel and I still have 2 greasy stripes on the glass that are impossible to get rid of. On picking up the car I discovered damage to the rear side panel, (probably parking damage).<br>They made me feel like they would have been honest about it if it had been caused by one of them, implicating that it could have happened "somewhere" else. They are going to fix the damage and they were good about it, but I am very worried about the outcome and I am upset with all the time I lost with driving to Alexandria.<br> More