Audi Arlington - Service Center

VERY Long story. sorry about this but if you want to do business with this dealership.. please think again, there are far better dealers around this DMV area.. STAY AWAY FROM THIS DEALER!!! I went business with this dealership.. please think again, there are far better dealers around this DMV area.. STAY AWAY FROM THIS DEALER!!! I went in for 25000 scheduled maintenance for my AUDI Q5 covered by AudiCare. Once the service was completed, they give you free car wash.. Guess what? They washed my car with panorama sunroof open. Leather seats soaked, and carpets soaked, and future potential electrical problems / mold / mildew problems..etc.. dealers not really doing anything to do anything right... it gets worse....please read on. Did dealership tell me about carwash incident before I pick up the car? NO Here's how I found out. When I got in the car, back window was fogged up, I thought it was due to result of carwash and humidity level in VA. So I ignored that and was on my way home, while on the way home, my shirt right arm was getting wet from the arm rest, so I looked around and there was about 2 inches of water in the cup holder, back leather seats were very damp, and carpets in the rear seats were soaked. I immediately called the dealership, tried to speak to manager, and left a voicemail. Very next morning, service department manager called 8am in the morning, told me to come in so they can assess the damage and dry it out for me. My concern wasn't the drying it out part. Car should not be washed with sunroof open. Whoever made the mistake should have came forward and taken the responsibility. Also, with car being exposed to lots of water (car wash uses average of 35 gallons per vehicle). Even if I assumed only quarter of that went into my car, it's about 9 gallons that was in my car. So I was very concerned, started to initiate talk with the GM (Selim Eslaquit), He assured me that there was no damages as they dried it out completely and that there would be no problem what so ever. I challenged him on the spot, let's open one of your vehicle with panorama sunroof and go ahead and do a carwash, and you dry it out and sell it to customer or you keep it.. can you do it? he said no. So I asked him Why should I keep such vehicle when dealership was at fault and also that they needed to replace the car for me. then he counter-offered if I kept the car that he would offer to extend warranty to 100k, OR that I trade it in and get a same vehicle with same options (at dealer cost). So then he started to give me numbers, and gave the low balling trade in value at 32,000, and gave invoice price for the new q5. Later that day, I stopped by at the Carmax and found out that my car was valued at 35,000. So I went back to Selim, and asked how he's got to the 32k, and that it was ridiculous he was still trying to make money off my car when his dealership caused great deal of inconvenience. Then he rudely cut me off and said, "Do you work in a car sales industry? I do, you don't, so You don't really know what you're talking about?" I felt very disrespected and demanded to get Audi Rep's number because it was obvious that this GM did not know how to treat their valuable customer. He also said all those in front of his sales people which shows that he's clearly not fit for a GM position at any kind of dealership. My counter offer to Selim was that he will give me more than Carmax and he does not make not a single dollar on the vehicle he sells to me. not even a hold back, he said he could not do that. He then challenged me if I can sell the vehicle for more somewhere else, then go ahead and do it and come back to them to complete the transaction. IS HE xxxxxx out of his mind? Why the heck would I go sell the vehicle somewhere else and basically let him off the hook? This was his dealership's fault, and he was not even trying to make this right, obviously only interested in maximizing the profit on this trade in and selling new vehicle (putting 1 more on the board for them..). Next day, I contacted the AUDI USA, and rep was very understanding of the situation and told me that he would talk to GM to see if they can come to a resolution. Audi Rep got back to me 2 days later, saying that it was dealership's fault, so they did not want to get involved. So now ball was back at the GM, he matched the carmax and gave in on the holdback. At this point, I did not even want to deal with AUDI ever again, but since they are getting 1 more sale on the board, I did ask them to either take off destination / processing fee out because I had paid them once before OR offer extended warranty on the new car as well. He of course said no, did not want to deal with me any longer. One extremely bad dealership experience / and experience of AUDI USA not taking care of their customer with the 2nd Audi, I was very disappointed and ready to move on at this point. I also honestly feel like I was discriminated because of my age and race. I wonder if I was a older Caucasian male, whether he would be able to disrespect customer that rudely. I felt almost embarrased to go back to the dealership after he cut me off and said I had no idea what I was talking about.. In the end, guess what happened..? Nothing got resolved, and because I'm being tired of dealing with Audi, I just treated Audi incident as total bad luck, and ordered BMW instead. Could not be any happier. Audi will never earn my business ever again, and they have now lost valuable client. More

Had minor work done on my car it was a check engine light that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the mean time gave me a Q5 to drive around in. the loaner was nice and kept me from having to miss work and everything was taken care of in a day's time. More

Fraud Committed. En route to Washington D.C., my Audi Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage (service representative) ran a diagnosis on the car and told me that I had a broken temperature gauge. To repair it would require a part replacement and four hours of labor, totaling $650.16. Given I had to drive back to NYC from DC in two days, I had no choice but to agree to the repair. (Note, I called another body shop and they would have done the service for $350, but I was captive by this point.) On Sunday, when I drove my car back to New York the temperature gauge continued to indicate overheating throughout the entire 4.5 hour drive. I emailed Jason Gage on Monday and told him of the problem and requested a refund. His response was that "there may be a sensor or gauge that may be faulty" and that I should take it to another Audi dealership. Further Jason wrote that if I could let him know of "my findings, he would be interested in knowing." This response could not have been more clear that they had no idea what the problem was, did not fix anything but decided to go ahead and charge an Audi customer for parts and service anyways. Finally, to release a car with an unfixed faulty temperature gauge back to a customer is knowingly and willfully committing fraud and endangering not only the customer, but also the general public. Please consider this as you send your or your wife/husband/children's car into this place for any service. More

Had a good experience every time that Ive been here. Audi of Alexandria has a very professional staff and goes above what is expected of them in terms of the quality of the work performed. Ive been an Audi of Alexandria has a very professional staff and goes above what is expected of them in terms of the quality of the work performed. Ive been an audi owner for 4 years and I see why people are clamering to buy these cars. They are low maintance and beautiful. I have had only minor issues that were just wear and tear. Its definetly a luxury car. My Q7 is the best car I have had, and thats also thanks to the proper service attention it has gotten from audi of Alexandria's service department. More

They have my support, we have been going to Audi of Alexandria for several years without any issues. Always helpful and courteous. Would definitely recommend Alexandria for several years without any issues. Always helpful and courteous. Would definitely recommend More

BEWARE OF THIS DEALERSHIP! My check engine light came on while visiting DC and I made an appointment for 10:30. The Alexandria Audi dealership told me it would be a diagnostic fee of $175.00. After nearly 1 while visiting DC and I made an appointment for 10:30. The Alexandria Audi dealership told me it would be a diagnostic fee of $175.00. After nearly 1 hour of waiting I was told that it would likely be 5:00 PM before the diagnostics were completed. I asked for me key back and was then told that they'd have a report shortly. In about 45 minutes I was told that I needed one fan/module ($1,598 and possibly another!! (???How would you not know if 1 or 2 were needed and why was the gauge not showing an overheated engine??? They said No way for it to be complete that day) I checked web reviews (not so positive!) and called my dealership in Charlotte, NC-WAY too much $$ and I questioned their credibility. I then went to Audi of Tyson's Corner and they didn't had a service technician. I then went to Chantilly where I received outstanding service-the problem was NOT the fans but an oil leak that caused a cooling system malfunction! They put 2 technician on the job so I could get back to Charlotte, NC that night. IF YOU NEED SERVICE-GO TO CHANTILLY!!! More

Our first experience with Audi of Alexandria was about a year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria f year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria first thing the next morning and asked what they could do. Marc Gritz, in the service department, graciously told us to come right in, and he immediately fixed the wiper free-of-charge and washed/vacuumed the car for us, too! We had normally used the Tyson's Corner location, but when we realized there was a closer dealership in Alexandria (we live in DC), we were thrilled to find that they are super-accommodating and helpful. A few months later, the car was making some strange sounds - we again called Marc, and he made it a priority to get us in right away. I have been an Audi owner for several years and have patronized several excellent dealerships, but I must say, Marc made us feel like VIP clients! He was sensitive to keeping costs down, made sure to explain every repair in detail and told us what was necessary and what was optional. We casually mentioned to Marc that we would soon be looking for another car. As a service technician, he had no vested interest in trying to sell us a car, yet he took the time to answer several questions about the latest Audis. We left Audi of Alexandria more informed and extremely happy! This brings us to the present. Over the past weekend, my husband and I started having trouble with the car. We immediately called Marc and described the problem to him. He was able to diagnose the problem (fuel pump) over the phone and advised us to bring it in as soon as possible. We brought the car in just thirty minutes before the service center was scheduled to close (on a Saturday). Marc stayed late to confirm his suspicions about the fuel pump and to explain our options to us. At this point, Marc is our go-to guy for anything car-related - he is the epitome of a top-notch service provider. In an unplanned twist of events, we decided to start looking then and there for a new car. We worked with Tommy Luk, who helped us find the exact vehicle we were looking for and worked diligently to get us the best possible price. He was very honest with us - at one point when I discussed my desire for a particular add-on feature, he explained to me that it might not be worth the money. It's always nice when a salesman is interested in gaining your trust rather than simply making the sale. Such was the case with Tommy. He patiently walked us through all our options and answered all our questions. We ended up deciding on a new 2011 A4 and were able to negotiate a great deal that worked out well. With respect to some of the negative reviews on here, I will say that because of the relatively small location, the experience is not the same as at a larger dealership where there are lots of salespeople milling around. This location is tiny (right in Del Ray, Alexandria) and they don't have as many people working there. They keep most of their vehicle inventory offsite at a yard about a mile away. This really isn't a problem, as long as you know that you need to go speak to one of the salesman inside, rather than just standing outside waiting for someone to come solicit your business. I highly recommend both Marc in Service and Tommy in Sales at Audi of Alexandria. It feels good to be valued customer. More

took in my car for service.... it was done on time, cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before fo cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before for only an oil change and I guess it was important to them to make sure they win me as a long time customer. More

I'm sorry to read the last blogger had such a bad experience, I hope that in the future they have a better experience. My experience on the other had was great! When I made my appointment I was give experience, I hope that in the future they have a better experience. My experience on the other had was great! When I made my appointment I was given an appointment immediately. When I arrived at the service department I was greeted with a friendly smile,and a hello from the Service manager. I received immediate attention, with the utmost quality customer service, and was shown the waiting room, and offered a cold drink. While waiting for the service to be done, I walked over to the sales department, to see our salesman. He jumped up from his desk, and greeted me although he was with another customer. We chatted briefly about wanting to upgrade my Audi A4 to an A6 in a couple months. The service on my car was done within a hour with a wash and vac. They also topped off my windshield wipers fluid at no extra charge. I'm very satisfied with the work that was done. The quality, friendly, customer service we receive from Audi of Alexandria is the "BEST". I look forward to being a satisfied customer for many years to come. More

I have an Audi A4 that I took in this April because the Check Engine light was on. They diagnosed and all they said I needed was a hose repaired. Okayed that. Light came back on within 20 miles. Since Check Engine light was on. They diagnosed and all they said I needed was a hose repaired. Okayed that. Light came back on within 20 miles. Since the car was running fine and the diagnosis didn't turn up anything else, I figured I would wait to have it fixed or looked at another time. So, the car didn't pass emissions inspection about a week ago. Took the car back to Audi of Alexandria on Wednesday at 10 AM. I had an appointment. They didn't get back to me until that afternoon that they were still looking at it. This is cardealerspeak for we haven't even put the thing on the computer yet. A diagnosis takes very little time. I called on Thursday mid day and in the later afternoon. Brad wouldn't return my calls and finally they told me he had left for the day. I demanded to speak to the manager on duty. He didn't know what to tell me but I demanded to have the diagnosis for free because of already being there in April and not having the issue addressed to satisfaction. So......it is no Friday evening and I'm without a car. I forced them to take it to Audi of Tysons so hopefully a larger dealer with a better reputation can fix the car. It only has 45,000 miles on it so I'm not sure what the issue is, but I'll never do business or encourage anyone else to do business with this dealer. Thank goodness I have a viable alternative to turn to in the metro DC area or I'd never buy an Audi again. More