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170 Reviews of Audi Arlington - Service Center
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November 13, 2016
Worst customer service from the service department There is a safety recall I am trying to get done from these unprofessional service agents and I keep calling to schedule an appointment but it looks l There is a safety recall I am trying to get done from these unprofessional service agents and I keep calling to schedule an appointment but it looks like is the harest thing they have ever done.Going to call corporate next.please go to another dealership for service but the sales department is the best. I will drive miles to get the best satisfaction. More
by Gdblade
Employees Worked With
Daniel and the service Manager.
July 26, 2016
Poor & unprofessional Customer Service I had my car towed to this dealer for repairs, after the diagnostics I get the call explaining whats wrong with my vehicle... so i was told I can co I had my car towed to this dealer for repairs, after the diagnostics I get the call explaining whats wrong with my vehicle... so i was told I can come to pick up a loaner car because my repairs will take about week or more to complete. okay that is fine, Now me and my wife arrive to this audi dealer, upon entering the service dept. no one greeted us or offered any help upon entering the service dept. Our service adviser had arranged for us to pick up a loaner car, my wife was sitting waiting on the car to be washed. the service manager here at this dealer has the worst customer service i have every experienced ever. this guy just out right refused us a loaner, and his reason was at first because we dont have $300.000 of insurance on our cars. i questioned that, so he prints out the policy and clearly it shows i have every thing i need as far as insurance. then he goes on to say how are they supposed to protect themselves from people who my steal their loaners cars or dont bring back... im like really, then he goes on to tell us that we need half of the money down for the repairs. this guy just didnt want our business.. i was a customer who was about to spend close to $5000 in their shop. very disrespectful person running the service dept. he should be fired in my opinion..... i wouldnt recommend no one to this place for any reason... they should link up with Audi of Silver Spring to learn how to treat people with respect. More
by Kbooker
Employees Worked With
None
February 19, 2016
Audi Service Had my Audi in for service on Feb 17, 2016. Chris Bradford was my service adviser. The work as completed on time and was kept informed of the servic Had my Audi in for service on Feb 17, 2016. Chris Bradford was my service adviser. The work as completed on time and was kept informed of the service and completion. Car was in for adjustment to the Adaptive Cruise Control and recall for the passenger seat sensor. All of the work was completed correctly. Thank you to Chris and Steve at Audi Arlington. More
by D E
Employees Worked With
Chris Bradford
June 30, 2015
POOR customer service Called to get my car serviced here seeing how its close to where I live, when I called I spoke to the Service manager by luck. I explain that this is Called to get my car serviced here seeing how its close to where I live, when I called I spoke to the Service manager by luck. I explain that this is my first service and what I was having a problem with. He asked if I could bring the car in Saturday and I said sure without checking with my wife. After checking with her Saturday wasn't a good day for her, so I called the manager back asking if I could come Friday, I was unable to reach Steve Miller so I left him a voicemail. I never heard back from the guy, Now on Monday I call again and leave another message, still no return call, This is the service manager we are talking about. I call Tuesday which I am transferred to him and I explain my frustration with him not returning any of my calls I get that you may become busy at work, However that doesn't excuse why I couldn't get GOOD CUSTOMER SERVICE !!!! He responded as if I was a bother to him, I asked for the General Managers info and left him a message regarding this issue. Lets see if he calls back, Now I take my car to Audi of Silver Spring when I should be able to go 5 min down the road. Steve Miller needs better customer service training, I wouldn't expect this from a manager of Audi. More
by KENJR216
Employees Worked With
Steve Miller
December 08, 2014
Oops, they did it again After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someon After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someone to help. The service agent did his best to help consider my car wasn't on the schedule, but in the end, failed to call me and tell me that they discovered another minor problem with a taillight, which could have been fixed during the same visit rather than coming in again. Poor attention to detail. You have to really stay on them to get things done. Time to try a new dealership for my service and next purchase. More
by audifail
Employees Worked With
Too many to list
May 29, 2014
Poor customer service in service dept I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me waiting in the waiting area for hours. Recently, I picked up my car and had to correct the bill (they didn't discount the cost as they verbally promised until I argued with them); afterward I went to get my car and noticed one of the specific problems I brought the car in to get fixed was broken again. The funny thing is the service rep said that she hoped the "fix" would last 9-months, which was unacceptable - it didn't last 9 minutes! The issue is clearly a manufacture defect so I don't expect to pay anything but I've asked three times for a quote to properly fix the problem - still nothing after more than a week. Incredible lack of interest or understanding of how inconvenient this mess is. Two days after shelling out $1K for the four year service the blinker and brake lights are having problems. I don't believe it is just coincidence. More
by audifail
Employees Worked With
Jason Gauge (former employee) plus other current employees
April 23, 2013
Since initially leasing my car with Audi of Alexandria, a 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass roof underneath 2. The car needed a new ENGINE at 11K miles and Audi of Alexandria took a month to replace 3. The two times I have needed service (and yes, I sprung for AudiCare) they have lost my reservation. once, i left after waiting for a loaner for over an hour the second time I left as I was told they didn't except my insurance for loaners anymore and I would need to go to Enterprise if I wanted a car for the day This is my third Audi and needless to say my last. Please stay far away from this dealership and even the brand! More
by kpachuta
Employees Worked With
All Employees that i have dealt with
February 07, 2013
Had parts put a luggage rack on my Audi Q7. They were prompt, friendly, and efficient. they Even cleaned and washed my car before giving it back! Quality like this is hard to find and I am now a long t prompt, friendly, and efficient. they Even cleaned and washed my car before giving it back! Quality like this is hard to find and I am now a long term customer to this dealership. Thanks! J More
by kaykay00
Employees Worked With
olgid
October 19, 2012
I love the service that I have been receiving at Audi for the past 2 years! I want to Thank all that put in the time, attention, and hard work every day to make this a pleasant place to come to. the past 2 years! I want to Thank all that put in the time, attention, and hard work every day to make this a pleasant place to come to. More
by opagg
Employees Worked With
tommy
August 22, 2012
I'm impressed with the leadership at Audi of Alexandria, who took the time to work with me and make sure that I was satisfied with my experience at their dealership. They've demonstrated that they value me who took the time to work with me and make sure that I was satisfied with my experience at their dealership. They've demonstrated that they value me as a customer and I appreciate how they collaborated with me to resolve an issue with my car. As a TT Quattro and an Allroad owner, I'm happy to know that I can count on them for a favorable sales or service visit in the future. More
by patrick.t.campbell.9
Employees Worked With
Selim Eslaquit
