Audi Arlington - Service Center

Audi Arlington dishonest "courtesy loaner vehicle" SCHEME I left my car for a quick computer tune-up service, and expected it done during a weekend. Audi (Dealership) kept my vehicle for a week, and then char I left my car for a quick computer tune-up service, and expected it done during a weekend. Audi (Dealership) kept my vehicle for a week, and then charged me $452 dollars for the excess loaner-vehicle mileage. The delay in vehicle service forced me to drive loaner to work. Dealership failed to alert me of a new mileage restriction in the loaner agreement. At first, I thought that could have been a glitch (I picked the loaner at closing time, and someone forgot to point that out) and Management would understand and correct it. Management neglected my concerns and never corrected their service failure. They never contacted me either. 1. David McNEIL, Service Rep, ignored my numerous attempts at picking up my vehicle. He did not call me, ever. I managed to locate him on Day 6 of the Loaner rental I informed Mr. McNeil that due to the delay, I would have to drive the loaner to work. I knew nothing about the mileage, but was unhappy to continue driving SUV loaner instead of my 2-seater TTS. The Rep could have put a mileage-exception into the loaner agreement. He failed to do that too. At the same time, he could have mentioned the small print (75 daily mileage limit) in the updated loaner agreement. He failed to do that either. 2. Audi Dealership uses small print in the new loaner agreement to charge the credit card and legally protect Dealership at the same time. As an old customer, I signed Dealership loaner agreement a dozen times before. Anyone reads small print? Especially if the same papers have been signed numerous times before? I do not think so! And that's where the scheme shapes up. Dealership’s loaner department could have pointed out to the major change in loaner mileage agreement, at least verbally. Dealership’s “COURTESY VEHICLE” painted in bold letters over the rear window does not suggest payment. 75 mi limit is my one way distance to work. I would never sign off or use the vehicle should I have known of the 75 mi restriction. Very convenient: Audi Dealership does not take chances- customer's signature on a small print protects Dealership in case of a credit card dispute. 3. I spoke in person and over the phone; also, emailed directly, and via LinkedIN to the management: STEVE MILLER, Fixed Operations Director, and then VICTOR BELTRAN, General Manager. Response was promised, none received. They had no intention to investigate the "profiteering" scheme, whether intentional or accidental. This speaks a lot about Audi Arlington Dealership's customer service. While I was waiting for the General Manager Beltran, a gentleman waiting for his car in the reception area told me that Audi Dealership did the same thing to him, and that’s why he was waiting for service instead of driving Audi’s "courtesy vehicle." He was entrapped by the same small print, the lack of clarification about the new mileage policy limitation, and the scheme around it. At that moment I realized what was going on, and that no one would attempt at moderating the issue. I would rate the Dealership negatively due to the lack of respect to an old customer; intentional or unfortunate neglect of an issue; poor customer service - rudeness, lack of response; lack of alert on the insane $1/mile charge... Since there is no "negative" bullet to choose, one star - is the bottom low, and it goes to Audi Arlington. PLEASE BE CAREFUL DOING ANY FINANCIAL TRANSACTIONS with THIS FACILITY - GO SOMEWHERE ELSE. Bold "Audi courtesy vehicle" must go away from the rear windows of their $1/mile loaner vehicles. More

Horrible customer service! Do not go to this dealership if you are expecting good customer service. This place is a rip off. I think it is a scam. I dropped off my Audi Q7 on Fe Do not go to this dealership if you are expecting good customer service. This place is a rip off. I think it is a scam. I dropped off my Audi Q7 on Feb 5, 2018 for a low oil pressure problem. My car was driving very smooth before I brought it there for the low oil pressure problem. An Audi advisor told me that they needed to conduct a multi-point car inspection which would cost me $700. After the Audi technician fixed the low oil pressure problem, I came to pick the car up. After driving the car for approximately 20 minutes my car started shaking. The EPC check engine light came on. This issue did not exist before I dropped my car off at Audi Arlington. Otherwise it would have showed up in Audi's vehicle multi-point $700 inspection that was conducted on Feb 11, 2018. This is an issue I know the technician created after he repaired the oil flange relating to the low oil pressure problem. Moreover, the EPC was suppose to be replaced at Audi Arlington, Va about a year ago when they serviced my car. I paid $2500 to get the EPC system replaced. Therefore, Audi should stand by what they already fixed. The EPC check engine light should not be coming up after they just replaced the EPC system. This is shady business! Now I am stuck with a EPC check engine light, car shaking, and the technician put my radio on country music. Before I dropped the car off on Feb 5, 2018, my car was driveable and in decent condition. After the technician performed work relating to the low oil pressure, its not even safe to drive now. They created a hazard and unsafe situation for me. I am now stuck listening to country which I do not like. Due to a MMI problem with the car, I can't change the radio station. Audi technicians should give customers the respect of putting my radio back on the radio station they had it on before the car was dropped off. Now it's stuck and you can't change it at all. I feel ripped off. The car is worst off now than it was prior to bringing it in there. It is parked in my driveway and is not driveable after Audi's technicians worked on it. They created problems with the car that did not exist before I dropped my car off on Feb 5, 2018. They charged me $2700 to fix the low oil pressure problem. The car is still not driveable since they completed this work. They offered to charge me another $1,000 for parts of what they claim is now a crank sensor issue. This never came up in their vehicle inspection. It only came up after their technician worked on the car. I picked my car up and parked in the drive way until I can find a credible car shop to take it to. This cost me money and I still can't drive my car due to whatever the technicians did to it. I remember when I owned a BMW 3 series. I always had great experiences at the dealership. They were always able to fix the issues with my BMW without creating new problems and requesting more and more money. What a scam! For the prices that Audi charges for parts and labor they should actually fix issues without creating new ones and recharging the customers. It's a total rip off. Overall, it had been a bad experience and total failure to resolve it properly. Instead, it's just a way to keep collecting more money from customers. I filed a formal complaint with the Audi corporate office. Hopefully, they will conduct a thorough investigation on the business practices that are taking place at Audi Arlington. More

Worst customer service from the service department There is a safety recall I am trying to get done from these unprofessional service agents and I keep calling to schedule an appointment but it looks l There is a safety recall I am trying to get done from these unprofessional service agents and I keep calling to schedule an appointment but it looks like is the harest thing they have ever done.Going to call corporate next.please go to another dealership for service but the sales department is the best. I will drive miles to get the best satisfaction. More

Oops, they did it again After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someon After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someone to help. The service agent did his best to help consider my car wasn't on the schedule, but in the end, failed to call me and tell me that they discovered another minor problem with a taillight, which could have been fixed during the same visit rather than coming in again. Poor attention to detail. You have to really stay on them to get things done. Time to try a new dealership for my service and next purchase. More

Poor customer service in service dept I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me waiting in the waiting area for hours. Recently, I picked up my car and had to correct the bill (they didn't discount the cost as they verbally promised until I argued with them); afterward I went to get my car and noticed one of the specific problems I brought the car in to get fixed was broken again. The funny thing is the service rep said that she hoped the "fix" would last 9-months, which was unacceptable - it didn't last 9 minutes! The issue is clearly a manufacture defect so I don't expect to pay anything but I've asked three times for a quote to properly fix the problem - still nothing after more than a week. Incredible lack of interest or understanding of how inconvenient this mess is. Two days after shelling out $1K for the four year service the blinker and brake lights are having problems. I don't believe it is just coincidence. More

Since initially leasing my car with Audi of Alexandria, a 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass roof underneath 2. The car needed a new ENGINE at 11K miles and Audi of Alexandria took a month to replace 3. The two times I have needed service (and yes, I sprung for AudiCare) they have lost my reservation. once, i left after waiting for a loaner for over an hour the second time I left as I was told they didn't except my insurance for loaners anymore and I would need to go to Enterprise if I wanted a car for the day This is my third Audi and needless to say my last. Please stay far away from this dealership and even the brand! More