Audi Arlington - Service Center

DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, March 14th, I returned to the Audi Arlington dealership in Arlington, VA to pick up my 2019 DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, March 14th, I returned to the Audi Arlington dealership in Arlington, VA to pick up my 2019 A5 from service after purchasing all new tires for $1400. I had dropped my car off on Tuesday, March 9th. After paying, my car was pulled around so I could leave. I entered the car and immediately saw a large crack down my front windshield! I notified my service technician, Chris, who confirmed that when my car was checked in on the 9th, there was no indication of a crack or rock damage. He even had pictures from when he checked my car in on March 9th. The service manager, Will, approached and immediately placed blame on me!! He gave no apology!! He just went straight to pointing the finger at me even though my car was in the care of Audi Arlington for 5 days!! NO ONE INFORMED ME OF DAMAGE!! I was told I would be contacted on that Monday with a solution. IT IS NOW ALMOST MARCH 24TH AND NOT ONE SINGLE PERSON from Audi Arlington has reached out to me to communicate a solution or next steps!! THEY HAVE MY CAR!! I have called Chris and he pretty much said he forgot and would get back with me. Never heard from him again!! That was on Wednesday, March 17th! I emailed Will and Chris’s manager, Dave, the Director of Parts and Service at the dealership. He said he would get back to me and I again never heard back!! That was on Friday, March 19th! COMPLETELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE!!! THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!! Chris, the service tech had no problems emailing and calling me every other day about the status of my new tires, but when it comes to this, NOTHING!!!! I was only treated with respect when I was buying something from them, when I could have gone anywhere! There are other reviews of this dealership doing this exact same thing! SEE SIMILAR COMPLAINT BY CUSTOMER SHAUN MURPHY BELOW!!! I will be filing a discrimination and fraudulent claim with other agencies. GO ELSEWHERE FOR SERVICE!!! More

Avoid this Dealership Audi, unlike other luxury car makers, requires a service contract from day one. We were sold a contract, under high pressure, and it does not cover wh Audi, unlike other luxury car makers, requires a service contract from day one. We were sold a contract, under high pressure, and it does not cover what was promised. It did not cover certain aspects of the braking system. It covered wheel and tire damage, but only if your tires are damaged from the road surface. The first service was supposed to be free, but it was not free! We were supposed to get a free loaner for service, but they don’t guarantee that. When I took the car in it was a wait of several hours for a loaner. There was no instruction on using the car. Once I was told I could wait for the car to be fixed 1 hour to 1 1/2 hours, but it took almost 3 hours, to reprogram a key. It was really a 20 minute job. Audi Bethesda is much better More

Service is so bad it cost me money My car was at the end of its lease and I turned it into Audi Arlington. Because they held onto my car for 2 weeks before informing corporate, I was ch My car was at the end of its lease and I turned it into Audi Arlington. Because they held onto my car for 2 weeks before informing corporate, I was charged $219 in "maturity" fees. Also, because they didn't call the ding and dent repair company as I asked them to do MULTIPLE times, the ding and dent company won't honor my claim. I spent 6 weeks speaking to Brad and then Dino, both of whom promised to "look into it" and call me back, and both of whom never did. I left the GM 3 messages and he never called me back. I had to go into the dealer in person and after 2 hours, only the maturity fees had been handled. They still are denying to do anything about the dents and dings which should have been covered by the coverage they sold me! More

Battery replacement On Tuesday, April 9th I had an appointment with Audi of Arlington; my car did not have any issues but I needed to replace a car battery. I had a coupo On Tuesday, April 9th I had an appointment with Audi of Arlington; my car did not have any issues but I needed to replace a car battery. I had a coupon for 15 percent discount on battery price. They subtracted 15 percent from battery price, but they charged me for 2 hours of labor to replace it (313 dollars). I found plenty of videos on internet where people replace Audi batteries for less than 10 minutes. I do not know how you can explain additional hour and 50 minutes except using word ‘overcharge’. Conclusion: If you decide to take your audi to Audi of Arlington for scheduled maintenance or anything else please check your invoice before you leave and think carefully if you need to do what they ask you to (it maybe not required) More

Car Loaner Department I scheduled an appointment over a week ago with Mr. Guzman to have a recall(74D5) repair service performed. During my scheduling, I was informed that I scheduled an appointment over a week ago with Mr. Guzman to have a recall(74D5) repair service performed. During my scheduling, I was informed that the service may take a couple of days and I responded, "not a problem as long as I can get a loaner." On the morning of the service, I arrived at dealer at 6:55 with one person ahead of me. At 8:40, I was still waiting and no one approached me about a loaner. So I went to window and asked for a status and I was told the only thing available was an dirty A3. I was really disappointed that no one acknowledged I needed a loaner after seven people were serviced ahead of me. More

Worst Service Experience of my life DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I dec DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I decided to take it in. About a WEEK after I dropped it off for service, I was informed that the hub and some other parts related to the hub needed to be replaced in order to fix the issue. The total cost was $2100 to fix, or what I thought would fix the issue. After TWO WEEKS I was finally called, saying that the car was ready for pickup. I was a little frustrated with how long it had taken, but was excited to finally get my car back. After paying the 2100 at checkout, I hopped in my car and started driving away. Not even 30 seconds into the drive I felt the EXACT SAME ISSUE I had taken it in for. I brought the car back to Audi to request them to finish fixing what they said they would fix. I'm not sure what my $2100 went to because the car is having the same issue. About a week after I dropped it off again I was notified that I will have to replace ALL rims and ALL tires in order to fix the issue; running me around another $2300. This place is a JOKE. Do not service year car here. They are a scam. More

Always an expensive disappointment Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out for customers. My latest (in the string of 5 years of frustration and anger with them) was scheduling a recall appointment two weeks ago. I took it upon myself to call to confirm the appointment only to be told they don't have the part. 1) they weren't going to call me to tell me so 2) they don't know when they'll get one in and they won't call me to tell me. So I get the displeasure of calling them myself to be put on hold by the parts department (last time was 28 min of hold across 3 calls) to find out when the part is in. And I have no idea how to guarantee that they'll hold a part for me until the appointment. Incredibly frustrating. Always expensive. I always walk away (or hang up) angry and feel like I'm being taken advantage of. Makes me rethink my love of Audi vehicles. More

By far the worst Audi dealer I have been to Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money with unpleasantly bitter taste in my mouth with my experience here. I would definitely take a longer trip for decent dealer service if I need to in future. More