Audi Arlington - Service Center

So I just bought my first Audi (SQ5) two weeks ago and last week I dropped off my car at the Audi Service in Arlington VA. Next day went to pick up my car and as I was walking over to the service lane to last week I dropped off my car at the Audi Service in Arlington VA. Next day went to pick up my car and as I was walking over to the service lane to pick up my car, a gentleman told me that he would pull up next to the curb outside of the pick up/drop off area and to meet him there. I thought this was a little odd but didn't really think anything of it at the time. I went straight home, parked in my driveway about 30 feet from the road. An hour later my girlfriend showed up and asked me what happened to my taillight which was cracked/broken. I quickly called the dealership but they closed early since it was Sunday so I took a photo and emailed my service advisor Justin Robbins. The next morning I called but was told no one was available to speak with me so I left a message, finally hours later that day Justin called to inform me that he confirmed through photos that the taillight was not damaged when I dropped off my car and that he would order the part and fix the damage. I was very kind and understanding since these things can happen even though it should have been addressed right away instead of waiting for me to discover it so I patiently waited four days with no contact from anyone. I emailed and then called Justin to get an update and he told me a manager would call me. That same day Suhaylah Adebo (service manager) called and very rudely told me that they were not liable for the damage and that it was my responsibility. I asked her if she checked the cameras but she continuously avoided the question and did not provide any evidence or details just kept saying it was not their responsibility. She wasn't even interested in helping me find out how much and what to do to fix the damage no matter who was paying for it and didn't offer any resolution of any kind when it was very clear that this happened on their watch. I couldn't believe what I was hearing from an Audi dealership's service manager but I also was not that surprised since during my previous 2 service visits before this one, everyone seemed very unprofessional, not very friendly at all, and worst of all didn't have any knowledge to answer most of the questions I had. This last visit I was charged $220 only for them to tell me they weren't able to program my extra key because it was already programmed to another vehicle and that I needed to order a new one for $800. I pointed out that this didn't make sense since the physical key blade was able to unlock the doors, which they weren't even aware of so I'm not sure if they even tried. The next day I found out on my own that I could just replace the transmitter for $400 (half the price). Being this was my first Audi, you can imagine my disappointment dealing with them. I never once dealt with anything even remotely close during 12+ years of servicing through Lexus. I knew I wasn't in Kansas anymore the moment I walked through the doors of the service department and stood there as not a single one of the 5-6 employees within my immediate vicinity even acknowledged me. Unfortunately this experience makes me want to return the car and never buy an Audi ever again even though I'm very happy with the vehicle itself. It's absolutely unacceptable for anyone to be treated like a second class citizen when you take your car in for service anywhere let alone a luxury car dealership. More

DO NOT GET YOUR CAR SERVICED HERE, they damaged my car while it was in their care and have been impossible in trying to rectify. Read other reviews as well on here to see their shady tactics when it comes while it was in their care and have been impossible in trying to rectify. Read other reviews as well on here to see their shady tactics when it comes to taking responsibility for their actions. I brought my car in last summer for a windshield replacement and they left my car out in the rain with a broken windshield for weeks, and the car trunk flooded, resulting in damage and mold to the car. AND, almost a year later I am still fighting them on this and my car has been there for a total of five months as they still continue to try and "fix" it while I am forced to make lease payments on a car that I no longer have because it's been in their possession. They barely communicate with me, blowing me off with fake deadlines that the car will be ready and offering me zero compensation for my personal property they damaged that was in my trunk. They are the absolute worst. It is my biggest regret that I brought my car here and they are a horrible tarnish on the Audi brand. More

DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, March 14th, I returned to the Audi Arlington dealership in Arlington, VA to pick up my 2019 DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, March 14th, I returned to the Audi Arlington dealership in Arlington, VA to pick up my 2019 A5 from service after purchasing all new tires for $1400. I had dropped my car off on Tuesday, March 9th. After paying, my car was pulled around so I could leave. I entered the car and immediately saw a large crack down my front windshield! I notified my service technician, Chris, who confirmed that when my car was checked in on the 9th, there was no indication of a crack or rock damage. He even had pictures from when he checked my car in on March 9th. The service manager, Will, approached and immediately placed blame on me!! He gave no apology!! He just went straight to pointing the finger at me even though my car was in the care of Audi Arlington for 5 days!! NO ONE INFORMED ME OF DAMAGE!! I was told I would be contacted on that Monday with a solution. IT IS NOW ALMOST MARCH 24TH AND NOT ONE SINGLE PERSON from Audi Arlington has reached out to me to communicate a solution or next steps!! THEY HAVE MY CAR!! I have called Chris and he pretty much said he forgot and would get back with me. Never heard from him again!! That was on Wednesday, March 17th! I emailed Will and Chris’s manager, Dave, the Director of Parts and Service at the dealership. He said he would get back to me and I again never heard back!! That was on Friday, March 19th! COMPLETELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE!!! THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!! Chris, the service tech had no problems emailing and calling me every other day about the status of my new tires, but when it comes to this, NOTHING!!!! I was only treated with respect when I was buying something from them, when I could have gone anywhere! There are other reviews of this dealership doing this exact same thing! SEE SIMILAR COMPLAINT BY CUSTOMER SHAUN MURPHY BELOW!!! I will be filing a discrimination and fraudulent claim with other agencies. GO ELSEWHERE FOR SERVICE!!! More

Avoid this Dealership Audi, unlike other luxury car makers, requires a service contract from day one. We were sold a contract, under high pressure, and it does not cover wh Audi, unlike other luxury car makers, requires a service contract from day one. We were sold a contract, under high pressure, and it does not cover what was promised. It did not cover certain aspects of the braking system. It covered wheel and tire damage, but only if your tires are damaged from the road surface. The first service was supposed to be free, but it was not free! We were supposed to get a free loaner for service, but they don’t guarantee that. When I took the car in it was a wait of several hours for a loaner. There was no instruction on using the car. Once I was told I could wait for the car to be fixed 1 hour to 1 1/2 hours, but it took almost 3 hours, to reprogram a key. It was really a 20 minute job. Audi Bethesda is much better More

Service is so bad it cost me money My car was at the end of its lease and I turned it into Audi Arlington. Because they held onto my car for 2 weeks before informing corporate, I was ch My car was at the end of its lease and I turned it into Audi Arlington. Because they held onto my car for 2 weeks before informing corporate, I was charged $219 in "maturity" fees. Also, because they didn't call the ding and dent repair company as I asked them to do MULTIPLE times, the ding and dent company won't honor my claim. I spent 6 weeks speaking to Brad and then Dino, both of whom promised to "look into it" and call me back, and both of whom never did. I left the GM 3 messages and he never called me back. I had to go into the dealer in person and after 2 hours, only the maturity fees had been handled. They still are denying to do anything about the dents and dings which should have been covered by the coverage they sold me! More

Battery replacement On Tuesday, April 9th I had an appointment with Audi of Arlington; my car did not have any issues but I needed to replace a car battery. I had a coupo On Tuesday, April 9th I had an appointment with Audi of Arlington; my car did not have any issues but I needed to replace a car battery. I had a coupon for 15 percent discount on battery price. They subtracted 15 percent from battery price, but they charged me for 2 hours of labor to replace it (313 dollars). I found plenty of videos on internet where people replace Audi batteries for less than 10 minutes. I do not know how you can explain additional hour and 50 minutes except using word ‘overcharge’. Conclusion: If you decide to take your audi to Audi of Arlington for scheduled maintenance or anything else please check your invoice before you leave and think carefully if you need to do what they ask you to (it maybe not required) More

Car Loaner Department I scheduled an appointment over a week ago with Mr. Guzman to have a recall(74D5) repair service performed. During my scheduling, I was informed that I scheduled an appointment over a week ago with Mr. Guzman to have a recall(74D5) repair service performed. During my scheduling, I was informed that the service may take a couple of days and I responded, "not a problem as long as I can get a loaner." On the morning of the service, I arrived at dealer at 6:55 with one person ahead of me. At 8:40, I was still waiting and no one approached me about a loaner. So I went to window and asked for a status and I was told the only thing available was an dirty A3. I was really disappointed that no one acknowledged I needed a loaner after seven people were serviced ahead of me. More

Worst Service Experience of my life DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I dec DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I decided to take it in. About a WEEK after I dropped it off for service, I was informed that the hub and some other parts related to the hub needed to be replaced in order to fix the issue. The total cost was $2100 to fix, or what I thought would fix the issue. After TWO WEEKS I was finally called, saying that the car was ready for pickup. I was a little frustrated with how long it had taken, but was excited to finally get my car back. After paying the 2100 at checkout, I hopped in my car and started driving away. Not even 30 seconds into the drive I felt the EXACT SAME ISSUE I had taken it in for. I brought the car back to Audi to request them to finish fixing what they said they would fix. I'm not sure what my $2100 went to because the car is having the same issue. About a week after I dropped it off again I was notified that I will have to replace ALL rims and ALL tires in order to fix the issue; running me around another $2300. This place is a JOKE. Do not service year car here. They are a scam. More