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Audi Arlington - Service Center

Arlington, VA

3.8
170 Reviews

170 Reviews of Audi Arlington - Service Center

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July 08, 2019

Service is so bad it cost me money My car was at the end of its lease and I turned it into Audi Arlington. Because they held onto my car for 2 weeks before informing corporate, I was ch More

by Sharon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor, Boyd, Brad and Dino - all worthless
April 16, 2019

Battery replacement On Tuesday, April 9th I had an appointment with Audi of Arlington; my car did not have any issues but I needed to replace a car battery. I had a coupo More

by alexd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Rockwell
February 05, 2019

Car Loaner Department I scheduled an appointment over a week ago with Mr. Guzman to have a recall(74D5) repair service performed. During my scheduling, I was informed that More

by Ignoredone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donna
December 20, 2018

Worst Service Experience of my life DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I dec More

by pagebrown182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Rockwell
October 08, 2018

Always an expensive disappointment Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out More

by AK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department (always unnamed) and Freddy in Service
August 11, 2018

excellent care by David Rockwell! I was treated with utmost respect and professionalism by David Rockwell, Assistant Service Manager. Was driving from Florida to New York when my car More

by martinroman_10023
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rockwell
Aug 13, 2018 -

Audi Arlington responded

Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us. Best, Audi Arlington

April 17, 2018

By far the worst Audi dealer I have been to Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money More

by VAaudi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Miller (Service Manager)
February 19, 2018

Audi Arlington dishonest "courtesy loaner vehicle" SCHEME I left my car for a quick computer tune-up service, and expected it done during a weekend. Audi (Dealership) kept my vehicle for a week, and then char More

by OV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr. McNeil, Mr. Steve Miller, Mr. Beltran
February 17, 2018

Horrible customer service! Do not go to this dealership if you are expecting good customer service. This place is a rip off. I think it is a scam. I dropped off my Audi Q7 on Fe More

by Shaiyfitsis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David and service manager Steve
January 25, 2017

Great experience with Amanda Sisk and the entire team! Just had a wonderful experience with Amanda Sisk at the service center. She was always communicative and was easy to get ahold of. Would definitely re More

by thisistoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Sisk
Mar 07, 2017 -

Audi Arlington responded

thisistoto, Thank you for this excellent review about your experience with Amanda! All the best, Audi Arlington

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