Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
171 Reviews of Audi Arlington - Service Center
Sort by
August 09, 2022
My most recent experience with Audi Arlington was easily the worst dealership (or even car service experiences) I've ever had. The long story short is that I had a car in for Audi Platinum warranty service the worst dealership (or even car service experiences) I've ever had. The long story short is that I had a car in for Audi Platinum warranty service that took nearly two months to get back, with no loaner for well over a month of that time. In the whole process, there seemed to be zero accountability - Audi of America was pretty useless, and the dealer website had no contact information for anyone in management. Common explanations from the dealer regarding my delays were generally that they were short staffed, because "no one wants to work anymore." I was only able to get some resolution, with repairs started once I was able to escalate to the General Manager. I've included the timeline of events, below. April 25, 2022 - Talked to Service Advisor, and was told appointments were running two weeks out, so I make appointment for the first available time slot, 5/9/22 at 7:30AM. May 9, 2022 - Arrive at Audi dealer around 7:30, and end up in a long line. After waiting a half hour to drop off my car due to short staff, I park the car, leave my keys in an envelope with Service Advisor and run to work, as I'm now late. May 12, 2022 - I check in on my car daily, and am recommended to go to another dealer. At this point, no dealerships close by are taking reservations before May 23, 2022 (date of warranty expiration) May 12, 2022 - I am told that a loaner will be found to alleviate some stress, but the time when my car will be looked at cannot be determined May 13-22, 2022 - I reach out nearly daily, my car is never looked at, no loaner has yet been offered May 23, 2022 - My Audi Platinum warranty expires - My car is now unable to move anywhere else to get the work done; still no loaner provided May 24-25, 2022 - My car still hasn't been looked at, one month has passed since I made my reservation, and no loaner provided May 26, 2022 - I attempt to reach out to Service Manager after getting his information from Service Advisor - I receive no response from Service Manager, but am told by Service Advisor, "As of yesterday our service managers have reassessed how work will be dispatched in attempt to alleviate the backlog with the assumption that proper restaffing will not be an option for the foreseeable future. They are doing their best but it is a slow process without realistic expectations." I am told that this would result in my car being looked at sooner than under previous policy May 31, 2022 - My car is finally looked at, with nearly $5k in work identified; I'm told parts are available, but the issue is finding shop time to work on the car; still no loaner provided June 1, 2022 - Warranty claim is filed; still no loaner provided June 9, 2022 - My wife's car is totaled after being rear ended on the beltway, leaving us, a family of four without a car we can transport our kids in; explaining the bind this situation is putting me in, I request a loaner, I am told I will receive one that day, but don't June 13, 2022 - After communicating with Service Advisor daily, warranty claim approval comes through; still no loaner provided June 17, 2022 - After showing up in person, Service Advisor commits to getting me a loaner, and I receive one later in the day June 18-24 - Two months have passed since I made my reservation, and my car still hasn't been worked on yet. My registration expires on 6/30 June 25, 2022 - Send email to General Manager (was able to get his contact info from Service Advisor and also on repeated mailings offering to purchase my car); General Manager responds back that he can chat Monday AM and will look into my situation June 27, 2022 - I talk to the General Manager that AM, and by the afternoon, Service Advisor emails to say work has started on my car - At this point it has been two months since I made my reservation June 28, 2022 - Request an emissions inspection since my car's registration is about to expire - Service Advisor states that there is no emissions inspector present at dealer - I'm thankfully able to use an old RapidPass result from before I dropped off the car to renew my registration online June 30, 2022 - Service Advisor states car is ready, but pending paperwork - unsure what paperwork this is given warranty was approved July 1, 2022 - Service Advisor states car is ready for pickup, and wait in an empty dealership for well over 30 minutes for paperwork to be completed. I'm finally able to leave after paying my $85 deductible TL;DR - Stay far away from here and if you're out of warranty or just need brakes and tires, find a reputable Indy shop - there's no reason to go to this place - it's overpriced and horribly unreliable. More
by Audi Arlington Customer
Employees Worked With
Service Advisor
June 07, 2022
https://goo. gl/maps/trbcW5E5FNJ5jtPC9 This review says it all. Really embarrassing that this is an Audi dealership. Service department delivers maybe the worst ex gl/maps/trbcW5E5FNJ5jtPC9 This review says it all. Really embarrassing that this is an Audi dealership. Service department delivers maybe the worst experience I’ve ever had as a car owner. Bummer and sad. More
by AudiLover
Employees Worked With
Service department.
May 26, 2022
So glad I called them. They cancelled my appointment when I call them to verify my 8am appointment the night before. I'd been on the books for three weeks. They said th They cancelled my appointment when I call them to verify my 8am appointment the night before. I'd been on the books for three weeks. They said they needed to reschedule me because they are understaffed and they needed to identify people to bump anyways. Lucky me, I called them. I expressed that I had a 20hr road trip the next day and cannot wait another three weeks, but they didn't care. So glad I called them. I'm not going back, and neither should you. Over priced and they no longer have loaner vehicles. More
by Dale
Employees Worked With
He didn't give it
May 25, 2022
I've used them for 3 years. Recently, the level of service has declined with new staff and management. They never no loaners anymore and have long waits for simple service appoi Recently, the level of service has declined with new staff and management. They never no loaners anymore and have long waits for simple service appointments they used to take 2 hours. At my last visit to replace a tire, i waited over hours and they returned my car with a broken windshield without acknowledging it refused to paying cover the repairs. They also didn't send me the link to rate the service after I complained. More
by MV
Employees Worked With
Chris, Service Manager
April 06, 2022
The incompetence of the service department is awe inspiring. I made an appointment 65 days ago for a recall on the passenger occupant detection system. They were that backed up for this service. When inspiring. I made an appointment 65 days ago for a recall on the passenger occupant detection system. They were that backed up for this service. When I came in today for my appointment this morning at 7:30 the first thing the service advisor did was to see if he had the part, of course they didn’t, it’s a special order, sorry. A well run Service department would’ve ordered the part 65 days ago when I scheduled the service. This is just plain miss-management and outright incompetence. it doesn’t end here when I was there February 16 for another recall G3 cellular networks sunset, i asked about the module to upgrade to the G4 cellular, The service advisor said I’ll check on it, he never did.. Then he called me back a day later to ask how my service appointment was before they sent out the survey and I said you never got back to me on the G4 module he said that’s because parts never got back to him, I said it’s not that hard you just look up the VIN number I don’t understand what the issue is, essentially he just blew me off. Needless to say they never sent me a survey, because that would’ve hurt their numbers. I’ve been to many dealerships in my time, this one is one of the most incompetent. More
by ewcmswaw
Employees Worked With
Unknown
February 28, 2022
I have been dealing with Audi of Arlington for a few years. I have had my cars serviced and purchased one from this location. Recently, I took my truck for service to find out why the oil was burning fa years. I have had my cars serviced and purchased one from this location. Recently, I took my truck for service to find out why the oil was burning fast and why my check engine light came on. It has been 2 weeks and a day and I still haven't heard from the Service Dept about my truck. I called 5 days after I dropped it off, left a message with the Service Tech, Inga. She called me back a week after it was dropped off to say they haven't looked at it and she will call me a few days later. Still nothing. Now I have to make arrangements to go and pick up my vehicle. I'm a disabled military veteran so this is a huge inconvenience. Very bad service from their service department. More
by Adria
Employees Worked With
Inga
February 12, 2022
I booked a service appointment at Audi Arlington this week. My one-year old Audi Q5 which I leased from the dealership, has transmission and electronic system issues, which is bad enough. I get there, week. My one-year old Audi Q5 which I leased from the dealership, has transmission and electronic system issues, which is bad enough. I get there, leave my car, and of course no loaners. So I have to rent a car, which of course they don't pay for (they used to but that service is gone). Then, I get a call the next day saying they don't have anyone who can even look at the car until next week. I asked to speak to the manager, Will. When he called he said the same thing. So...I have a SERVICE APPOINTMENT, but you don't have anyone available to service the car? Apparently, this is a crazy expectation at Audi Arlington. A service appointment doesn't mean they can actually service your car. And of course they didn't tell me that until I'd already left my car at the dealership and rented a car. No commitment regarding when someone might even look at my car to diagnose the problem, never mind actually fix it. No offer to pay for a rental, provide a loaner, or anything. Only option offered was to pick up my car and take is somewhere else. So, Audi Arlington leases me a lemon (again, 1-year old Q5 with about 1,500 miles and now has TRANSMISSION issues), and I will be paying hundreds if not thousands of dollars in rental car fees while waiting for service. Because, again, at Audi Arlington, a SERVICE APPOINTMENT does NOT mean they can actually service your car. More
by JL
Employees Worked With
Joe, Will
February 01, 2022
Brought our A6 into Audi Arlington for service in mid-January, 2022. At the end of the check-in process the service consultant told me that they have a backlog and it may take a few days to get to it mid-January, 2022. At the end of the check-in process the service consultant told me that they have a backlog and it may take a few days to get to it. Five days later and no communication from Audi. I called to check on the status of the car. They hadn't got to it yet. I asked the advisor to call me three days later. He called. They hadn't got to it yet. On the 13th day I called to check the status. They hadn't got to it yet. I picked up my car and went to another dealership. The advisor had little say, no explanation, no apology. How does management let this backlog happen? Why did we not receive transparent communication from the service consultant about their backlog and the length of time it would take to get to our car? Why did they allow me to book an appointment? More
by vickreyolson
Employees Worked With
Jessie
January 26, 2022
I typically don’t give reviews but this is just absurd. This is the third time I’ve taken a vehicle here. Every single time they have told me an outrageous price to fix when the vehicle had the check eng This is the third time I’ve taken a vehicle here. Every single time they have told me an outrageous price to fix when the vehicle had the check engine light on, only to bring it somewhere else and the cost was a fraction of what they quoted. The first one was a 2011 A4 that had an emission error and the dealership quoted $3,600. I took it to another shop where they fixed a rubber seal and charged $200 (part was $30). The second time was a 2017 Q7 with an engine light on. Audi of Arlington quoted me $4,900 for a long list of things wrong. When I took to another shop the only thing wrong was a gas tank seal and they charged me $200 to run diagnostics (which was common on Q7s). The third and last time was with the Q7. After making an appointment to run diagnostics on a Thursday I had to hound them for any information and updates on the car. They informed me AFTER HAVING IT FOR OVER TWO WEEKS that they couldn’t figure out what was wrong and would have to do a compression test for $650. I said that was fine and they ran the test. This test would run $200 anywhere else. After running the test they said there was hole in the cylinder and that I would have to replace the engine with a new one at the cost of $32,000 (that’s not a typo, 3 zeros!). I took the car for a second opinion and an engine replacement would be $10,500. To replace a cylinder head would be $2,900. Not only is Audi of Arlington not doing timely service they are gouging patrons. Don’t take your Audi there unless it’s under warranty! More
by dmetzner_2000
Employees Worked With
Chris and Ina
January 06, 2022
Lost my key to my Audi A8 before Christmas. Went to the Audi Dealer Arlington to get a replacement. I was told it would take 2-3 days to get the replacement because the key was cut in Germany. Almost two Audi Dealer Arlington to get a replacement. I was told it would take 2-3 days to get the replacement because the key was cut in Germany. Almost two weeks and $750 later I received the replacement key. When I asked when I could get the key remote program they gave me a date of 1/28/2022. On top of all that, it turns out the replacement key didn't work - they cut the wrong key. I went back to inform them that the key didn't work. They agreed to replace the key but it would take another 2-3 days. All told, it will be almost a month just to replace a key. Needlessly to say, the worst customer service experience ever - including experiences at the DMV. Stay away from the Arlington Dealership for any services. More
by kinchend13
Employees Worked With
don't know
