Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
170 Reviews of Audi Arlington - Service Center
Sort by
June 07, 2022
https://goo. gl/maps/trbcW5E5FNJ5jtPC9 This review says it all. Really embarrassing that this is an Audi dealership. Service department delivers maybe the worst ex gl/maps/trbcW5E5FNJ5jtPC9 This review says it all. Really embarrassing that this is an Audi dealership. Service department delivers maybe the worst experience I’ve ever had as a car owner. Bummer and sad. More
by AudiLover
Employees Worked With
Service department.
May 26, 2022
So glad I called them. They cancelled my appointment when I call them to verify my 8am appointment the night before. I'd been on the books for three weeks. They said th They cancelled my appointment when I call them to verify my 8am appointment the night before. I'd been on the books for three weeks. They said they needed to reschedule me because they are understaffed and they needed to identify people to bump anyways. Lucky me, I called them. I expressed that I had a 20hr road trip the next day and cannot wait another three weeks, but they didn't care. So glad I called them. I'm not going back, and neither should you. Over priced and they no longer have loaner vehicles. More
by Dale
Employees Worked With
He didn't give it
May 25, 2022
I've used them for 3 years. Recently, the level of service has declined with new staff and management. They never no loaners anymore and have long waits for simple service appoi Recently, the level of service has declined with new staff and management. They never no loaners anymore and have long waits for simple service appointments they used to take 2 hours. At my last visit to replace a tire, i waited over hours and they returned my car with a broken windshield without acknowledging it refused to paying cover the repairs. They also didn't send me the link to rate the service after I complained. More
by MV
Employees Worked With
Chris, Service Manager
April 06, 2022
The incompetence of the service department is awe inspiring. I made an appointment 65 days ago for a recall on the passenger occupant detection system. They were that backed up for this service. When inspiring. I made an appointment 65 days ago for a recall on the passenger occupant detection system. They were that backed up for this service. When I came in today for my appointment this morning at 7:30 the first thing the service advisor did was to see if he had the part, of course they didn’t, it’s a special order, sorry. A well run Service department would’ve ordered the part 65 days ago when I scheduled the service. This is just plain miss-management and outright incompetence. it doesn’t end here when I was there February 16 for another recall G3 cellular networks sunset, i asked about the module to upgrade to the G4 cellular, The service advisor said I’ll check on it, he never did.. Then he called me back a day later to ask how my service appointment was before they sent out the survey and I said you never got back to me on the G4 module he said that’s because parts never got back to him, I said it’s not that hard you just look up the VIN number I don’t understand what the issue is, essentially he just blew me off. Needless to say they never sent me a survey, because that would’ve hurt their numbers. I’ve been to many dealerships in my time, this one is one of the most incompetent. More
by ewcmswaw
Employees Worked With
Unknown
February 28, 2022
I have been dealing with Audi of Arlington for a few years. I have had my cars serviced and purchased one from this location. Recently, I took my truck for service to find out why the oil was burning fa years. I have had my cars serviced and purchased one from this location. Recently, I took my truck for service to find out why the oil was burning fast and why my check engine light came on. It has been 2 weeks and a day and I still haven't heard from the Service Dept about my truck. I called 5 days after I dropped it off, left a message with the Service Tech, Inga. She called me back a week after it was dropped off to say they haven't looked at it and she will call me a few days later. Still nothing. Now I have to make arrangements to go and pick up my vehicle. I'm a disabled military veteran so this is a huge inconvenience. Very bad service from their service department. More
by Adria
Employees Worked With
Inga
February 12, 2022
I booked a service appointment at Audi Arlington this week. My one-year old Audi Q5 which I leased from the dealership, has transmission and electronic system issues, which is bad enough. I get there, week. My one-year old Audi Q5 which I leased from the dealership, has transmission and electronic system issues, which is bad enough. I get there, leave my car, and of course no loaners. So I have to rent a car, which of course they don't pay for (they used to but that service is gone). Then, I get a call the next day saying they don't have anyone who can even look at the car until next week. I asked to speak to the manager, Will. When he called he said the same thing. So...I have a SERVICE APPOINTMENT, but you don't have anyone available to service the car? Apparently, this is a crazy expectation at Audi Arlington. A service appointment doesn't mean they can actually service your car. And of course they didn't tell me that until I'd already left my car at the dealership and rented a car. No commitment regarding when someone might even look at my car to diagnose the problem, never mind actually fix it. No offer to pay for a rental, provide a loaner, or anything. Only option offered was to pick up my car and take is somewhere else. So, Audi Arlington leases me a lemon (again, 1-year old Q5 with about 1,500 miles and now has TRANSMISSION issues), and I will be paying hundreds if not thousands of dollars in rental car fees while waiting for service. Because, again, at Audi Arlington, a SERVICE APPOINTMENT does NOT mean they can actually service your car. More
by JL
Employees Worked With
Joe, Will
February 01, 2022
Brought our A6 into Audi Arlington for service in mid-January, 2022. At the end of the check-in process the service consultant told me that they have a backlog and it may take a few days to get to it mid-January, 2022. At the end of the check-in process the service consultant told me that they have a backlog and it may take a few days to get to it. Five days later and no communication from Audi. I called to check on the status of the car. They hadn't got to it yet. I asked the advisor to call me three days later. He called. They hadn't got to it yet. On the 13th day I called to check the status. They hadn't got to it yet. I picked up my car and went to another dealership. The advisor had little say, no explanation, no apology. How does management let this backlog happen? Why did we not receive transparent communication from the service consultant about their backlog and the length of time it would take to get to our car? Why did they allow me to book an appointment? More
by vickreyolson
Employees Worked With
Jessie
January 26, 2022
I typically don’t give reviews but this is just absurd. This is the third time I’ve taken a vehicle here. Every single time they have told me an outrageous price to fix when the vehicle had the check eng This is the third time I’ve taken a vehicle here. Every single time they have told me an outrageous price to fix when the vehicle had the check engine light on, only to bring it somewhere else and the cost was a fraction of what they quoted. The first one was a 2011 A4 that had an emission error and the dealership quoted $3,600. I took it to another shop where they fixed a rubber seal and charged $200 (part was $30). The second time was a 2017 Q7 with an engine light on. Audi of Arlington quoted me $4,900 for a long list of things wrong. When I took to another shop the only thing wrong was a gas tank seal and they charged me $200 to run diagnostics (which was common on Q7s). The third and last time was with the Q7. After making an appointment to run diagnostics on a Thursday I had to hound them for any information and updates on the car. They informed me AFTER HAVING IT FOR OVER TWO WEEKS that they couldn’t figure out what was wrong and would have to do a compression test for $650. I said that was fine and they ran the test. This test would run $200 anywhere else. After running the test they said there was hole in the cylinder and that I would have to replace the engine with a new one at the cost of $32,000 (that’s not a typo, 3 zeros!). I took the car for a second opinion and an engine replacement would be $10,500. To replace a cylinder head would be $2,900. Not only is Audi of Arlington not doing timely service they are gouging patrons. Don’t take your Audi there unless it’s under warranty! More
by dmetzner_2000
Employees Worked With
Chris and Ina
January 06, 2022
Lost my key to my Audi A8 before Christmas. Went to the Audi Dealer Arlington to get a replacement. I was told it would take 2-3 days to get the replacement because the key was cut in Germany. Almost two Audi Dealer Arlington to get a replacement. I was told it would take 2-3 days to get the replacement because the key was cut in Germany. Almost two weeks and $750 later I received the replacement key. When I asked when I could get the key remote program they gave me a date of 1/28/2022. On top of all that, it turns out the replacement key didn't work - they cut the wrong key. I went back to inform them that the key didn't work. They agreed to replace the key but it would take another 2-3 days. All told, it will be almost a month just to replace a key. Needlessly to say, the worst customer service experience ever - including experiences at the DMV. Stay away from the Arlington Dealership for any services. More
by kinchend13
Employees Worked With
don't know
November 30, 2021
I have never had an experience this horrible with an Audi Service Center...ever. I dropped my car off on Nov 4 (after 3 other attempts and no loaner available). Although on the 4th I saw a loaner on the lo Service Center...ever. I dropped my car off on Nov 4 (after 3 other attempts and no loaner available). Although on the 4th I saw a loaner on the lot I was denied use of it and was told that it was their “shuttle”. I called several times, when I was able to get someone to answer I would get transferred to my service advisor’s voicemail to await his return call. As a remedy I went in to try to catch him in person. He advised me that each diagnosis would cost me 2 hours of labor. When he finally called me 4 days later he apprised me that it was driven and they couldn’t diagnose my concerns. When I called back to follow up he told me he would try to get to my ticket by Friday. When I followed up on Saturday he still had no update. When I followed up on Monday he told me that it would probable cost around $6000 to do engine work but still had no diagnosis. I told once he had the diagnosis to call it in to my warranty company. He advised that he did not accept car shield and would not call in the repairs. Then he proceeded to send me and invoice with multiple charges for labor he admitted had not been performed. I later contacted Service Manager, Suhaylah Adebo. She agreed that I was being overcharged and that they did indeed accept Car Shield and she would call the repairs in. They took days to do this and failed to report all the repair concerns. I apprised her that I would need to have my car moved to another repair facility. 3-4 more days of unanswered calls, and 2 weeks with no vehicle I had my vehicle moved elsewhere and went in to handle the Payment with Suhaylah Adebo. I questioned her about several discrepancies of charges which I confirmed were inaccurate. When I pressed record on my phone she refused to speak with my any further. I told her I would close out the Bill and picked my spare key up off the counter at which point she grabbed my hand with both of hers and tried to yank and scratch the key out of my grip. When this failed she took my cell phone and threw it on the floor behind the cashiers desk. When I walked around to retrieve my phone she slammed the door on my foot and hand all while withholding my phone and accused me of stealing my key. I attempted to hand her my card to remit payment and handle the discrepancies at a later time but she refused until I returned my key in order for her to return my phone back. After assaulting me and talking my property she had her colleague call the police and falsely accused me of stealing. They still have my spare key and nobody has returned my call to attempt to resolve this matter or apologize for her actions. More
by TNor
Employees Worked With
Stephen Haynes, Suhaylah Adebo
