Audi Arlington - Service Center

My daughter's car was towed there with what seemed to be a transmission problem. The car was there over a month with little to know contact from Audi. Eventually my husband got involved and the car was mir a transmission problem. The car was there over a month with little to know contact from Audi. Eventually my husband got involved and the car was miraculously "fixed' a few days later. Said they just needed to do something with the fluids. The day after my daughter picked up the car she headed home to NJ. The car broke down in the Baltimore Harbor Tunnel and had to be towed out. DO NOT take your car to Audi Arlington for service! More

I spent over 8 hours at the dealership to get a few recalls done. After waiting all day I finally I got my vehicle back and I had the same issue. I immediately turned the car around and advise the serv recalls done. After waiting all day I finally I got my vehicle back and I had the same issue. I immediately turned the car around and advise the service advisor. I was told he would consult with the technician and I would get a return call. I have yet to get a return call back yet. My visit was on 4/12. I have sent messages and even sent an email on 4/23. This is the second time I had an issue with this dealership about lack of following up with a customer . I had a bad experience after I purchased the car in 2021, this dealership only returned my call after I the left a review. More

I took my car to Audi Arlington to have the engine coolant reservoir replaced. Unfortunately I noticed that my engine was overheating and coolant had exploded from the reservoir all over the engine. D coolant reservoir replaced. Unfortunately I noticed that my engine was overheating and coolant had exploded from the reservoir all over the engine. Dried engine coolant is not good for engines. This puts me a potential risk for expensive future repairs. I towed the car back to the shop, cost of $121, to have the issue addressed. They willingly fixed the faulty coolant reservoir without additional payment. I requested reimbursement for my tow and coolant cleaned/removed from my engine components. Just to discuss my issue I had to chase the staff around. I called and left messages. Its been over one month and I still haven't received a response to date. Felt as if I was been avoided on purpose. I understand that service shops are busy but the lack of communication and transparency from the staff at Audi Arlington Service was frustrating and unprofessional. This poor customer service was unacceptable. More

All I can say is don't do business with Audi Arlington! Most dishonest dealership in the area!! Most dishonest dealership in the area!! More

Service department staff was very professional and pleasant to work with. Marvin was engaging and kept me informed of the profess and also assisted with ensuring my Audi care plan was properly listed. pleasant to work with. Marvin was engaging and kept me informed of the profess and also assisted with ensuring my Audi care plan was properly listed. More

I really enjoyed working with my service manager — he was awesome and attentive the whole day! awesome and attentive the whole day! More

The staff are professional and informative. The lounging areas are comfortable with various levels of entertainment. The lounging areas are comfortable with various levels of entertainment. More

An oil change turned into something else. I have been meaning to write this months ago but I was trying to be nice and give the service advisor (Chris Bradford) the opportunity to make it I have been meaning to write this months ago but I was trying to be nice and give the service advisor (Chris Bradford) the opportunity to make it right. At this point, no more being nice!! I've been to just about all of the Audi dealerships within the DMV over the times that I've owned Audis. My service experiences have been fairly decent until this experience with Audi Arlington. In June, I had taken my vehicle in for a simple oil change just before a road trip. That Saturday was the worst Audi service experience of them ALL. On Saturday, I pulled into the dealership around 1:28 PM for a 1:30 PM appointment that I made online. No greeter!? So, I walked into the dealership for help, it was clear that people were busy, preoccupied, and/or distracted. My car was checked in 30 minutes later and I was quoted 2.5 hours for the oil change which unfortunately didn't have me leaving that dealership until after 5:00 PM. I had paced around the dealership observing and listening to the employees take their time, waste time, shoot the xxxx and not care about customer service. The lack of professionalism is clear in how these people damaged my car and tried to deliver it to me as if nothing happened. Chris saw me pacing around that place, and around 4:15 came to tell me the car was done and they were just going to wash it. Well, they drove a lowered car into their machine and completely damaged the bumper, and bent the ALUMINUM skid plate which was hanging and scraping on the ground as they drove it to me. I could see it hanging and hear it scraping the ground on the approach. I called Chris to come to look at this and he had the nerve to ask me if that was a normal thing. I think he knew they damaged my car and was going to just have me leave and pray it wouldn't come back to them. Chris didn't take a report, he never followed up, didn't care enough to assess the damage and he never escalated it to leadership. He just said they were understaffed and that young people will make mistakes. I emailed Chris (and others at the dealership) immediately after this (NO ONE RESPONDED) and called and no one followed up with me. I shouldn't have to chase these people down for damages. I've even had one of the damaged parts delivered to them and STILL have NOT heard from them. They owe me a bumper, an apology, and other parts ASAP!! More

I’d have to honestly say the Service Department lacks in customer service and is not managed well. I had an appointment and my car sat for over 24 hrs, no call, no updates. No one looked at it. The service customer service and is not managed well. I had an appointment and my car sat for over 24 hrs, no call, no updates. No one looked at it. The service manager never called me back either. Also, I have a warranty on my Audi (it’s brand new) and they didn’t believe me, so I was emailed and invoice before they even looked at my car. I ended up picking my car up since it was just going to sit there. I’m not sure why or how they operate in this manner. I will not be going back to this location and highly recommend if you have a new Audi and warranty and they know they won’t be making money off you, you are put as the lowest priority (as it appears to be the case) More

Probably the worst service I ever experienced. The earliest they could slot me in for a January safety recall was July! When I got there (on time, and had to wait for 45 minutes to see anyone), I The earliest they could slot me in for a January safety recall was July! When I got there (on time, and had to wait for 45 minutes to see anyone), I was told "the part wasn't ordered" (what part?) by the other service rep. "Sorry about that, just call him". I called, left a message. No response after 2 weeks. Another message, no response. Finally got him on the line and was told by him that he's too busy to return call. He said I should've just left the car with them. ???? The recall letter from Audi mentioned this only takes about 2 hours to fix, but this rep told me that's wrong and it takes them at least a few days. No loaners; first-come-first-serve, which - in my previous experience when I was the very first person in - means they don't have a loaner at all. Then the rep mentioned you can try another service shop that can help you better. Really?? More