Audi Arlington - Service Center

I’ve had an incredibly frustrating experience with this dealership’s service department, marked by poor communication, disorganization, and an apparent lack of accountability. Despite my efforts to remain dealership’s service department, marked by poor communication, disorganization, and an apparent lack of accountability. Despite my efforts to remain courteous and professional, I’ve been repeatedly overlooked and left waiting for weeks with minimal updates. First Incident: I brought in my vehicle to replace a cracked mirror housing, and what followed was a month of utter chaos. My part was misplaced—eventually found in another mechanic’s toolbox—but only after I called daily and contacted body shops myself to resolve the issue. No one took accountability, and the situation wasn’t properly addressed. The handling of this issue was unprofessional from start to finish. Current Incident: More recently, I brought my car in for routine service and mentioned a shaking issue on tight turns. The next day, the car broke down completely, requiring another trip back to the dealership. While I was provided with a loaner vehicle, my car has now been with the dealership for over 30 days, during which I’ve incurred over $1,000 in additional transportation costs. Updates have been sparse, and no real progress has been made. It took weeks for parts to even be ordered, and I’m now told I might not get my car back until February—two months after the issue began. This level of delay and lack of proactive resolution is completely unacceptable. I would not recommend this dealership to anyone looking for professional and efficient service. More

Service appointments don't guarantee there is a technician available to fix the vehicle. Having the same issues as other reviewers: there is a lack of mechanics to perform diagnostics, and no loane technician available to fix the vehicle. Having the same issues as other reviewers: there is a lack of mechanics to perform diagnostics, and no loaner car for a new 2024 car under warranty. With an appointment, the vehicle sat in shop for two days without being looked at. Next appointment cancelled by service department. Can't get a simple vehicle issue fixed for 4 weeks.. The dealers website doesn't list contact information for anyone in the service department which makes it difficult to escalate the issue. More

Try provided great service and the people were friendly and efficient. Clean car as well and efficient. Clean car as well More

I feel bad for the people who work here - no wonder service is poor. Lack of mechanics to perform diagnostics, no loaner car or alternative transportation options for a leased car under warranty- these service is poor. Lack of mechanics to perform diagnostics, no loaner car or alternative transportation options for a leased car under warranty- these failures fall on management. After waiting 4 days for them to diagnosed the problem, which they didn’t do, ended up going to another dealership. More

Excellent, thorough service with knowledgeable & honest service advisor Chris Bradford. He's been my advisor for more than 10 years- awesome service advisor Chris Bradford. He's been my advisor for more than 10 years- awesome More

Always able to schedule service. Helpful staff, welcoming customer area. Service in a timely manner. This is a very busy location so I keep that in mind when scheduling. Helpful staff, welcoming customer area. Service in a timely manner. This is a very busy location so I keep that in mind when scheduling. More

I am very happy with the service. Chris Bradford was my service rep. and he is great to work with. Because of the extra work I decided to have done, Chris was able to secure a loaner Chris Bradford was my service rep. and he is great to work with. Because of the extra work I decided to have done, Chris was able to secure a loaner car for me. I have no complaints for this service. More

I’m from out of town and unfortunately broke down on the highway. I was towed to this service center because it was the closest. Couldn’t have had a worse experience. From the moment I walked in I was made highway. I was towed to this service center because it was the closest. Couldn’t have had a worse experience. From the moment I walked in I was made to feel like I was an inconvenience being there. Totally understand it’s busy but it was some of the worst customer service I’ve ever seen from a “luxury brand”. When I finally was helped the service advisor I dealt with was cold and emotionless. I got the impression he hates is job. I explained my situation and was told my car would be looked at in 5-7 days. He stated there were no curtesy cars available which I understood. When I asked if he had recommendations for rental car agencies in the area he had none. Hard to believe he has never had to send someone to a rental agency, I was given a ride to a nearby enterprise but again was made to feel I was being an inconvenience to their day. To add to the experience the rental agency they brought me too had no cars to rent. A few days later I was told I needed a new engine due to it seizing from a crack in my oil pa and it would not be covered by my warranty because I somehow unknowingly damaged my oil pan while driving on the highway despite there being no other evidence of damage from “hitting something.” Often the responses I got were I don’t know but it’s not covered. If I could rate this place 0 stars I would. More

I’ve been a client of Audi Arlington for 10 years now and they are fantastic! 10/10! they are fantastic! 10/10! More

Javier was wonderful regarding the servicing of our Audi. 👏 That made the visit worthwhile. Thanks 👏 That made the visit worthwhile. Thanks More