Audi Arlington

Extremely long wait time for service completed; no access to loaner cars ever; not knowledgeable people that works with you (customer) to loaner cars ever; not knowledgeable people that works with you (customer) More

Excellent customer service, starting with my two sales person, Shahab and Esther, who helped me choose my Audi Q5. I am very in love with my Q5. Shahab took the time to show me all the functions and featu person, Shahab and Esther, who helped me choose my Audi Q5. I am very in love with my Q5. Shahab took the time to show me all the functions and features of my Q5, and then Ak, my finance person, who helped me to get lower payments. And I end with Freddy the new GM. He was present throughout the entire process making sure everything was done quickly and smoothly. This is my first purchase with Audi and I am very satisfied, thank you 😊 More

Chris B. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. More

Audi Arlington is the only service center I’ve ever used for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was provided. Siince the pandemic loaners are never available. That’s an inconvenience, but my lastest service was horrible. My vehicle was taken to the dealership on Thursday, August 22 for a scheduled appointment. Despite the scheduled appointment they could not even review my vehicle. It was left with them with instructions to provide an update. Four days later I still did not have my vehicle or information on the problem or service required. They said I’d have an update Monday morning but that wasn’t true. I finally got my car back the next day. The service tech said their diagnostic timeframe runs 5 to 6 days. That was not stated on their website when I booked the appointment. The lack transparency and honesty regarding wait times is frustrating and unprofessional. They should not be scheduling appointments they cannot honor. I’m contemplating buying a new car but don’t believe this is the right place to purchase from. More

Very clean and well run dealership. Audi should provide these guys with more loaner cars. Audi should provide these guys with more loaner cars. More

Chris Bradford is my outstanding service advisor. He's helped me numerous times for the past three years He's helped me numerous times for the past three years More

Exceptional Experience at Audi Arlington We recently purchased our second car from “Audi Arlington”, this time for our son, and the experience was just as outstanding as the first. From the mom recently purchased our second car from “Audi Arlington”, this time for our son, and the experience was just as outstanding as the first. From the moment we walked in, Shawn knew exactly what we were looking for and made the entire process smooth and enjoyable. His attention to detail, genuine care, and understanding of our needs made all the difference. He wasn’t just trying to sell us a car, he was committed to finding the perfect fit for our son. Shawn is knowledgeable, patient, and truly went above and beyond to ensure we were satisfied. If you’re looking for a dealership that prioritizes your needs and offers top-notch service, we highly recommend Shawn and “Audi Arlington” We’ll definitely be coming back in the future! More

Professional and good service. Goes over and beyond to help its customers. Will continue to come here. Goes over and beyond to help its customers. Will continue to come here. More

Great service. I love the staff, they always keep you up to date on the status of your car. And the service is fast. I love the staff, they always keep you up to date on the status of your car. And the service is fast. More

Great customer service from start to finish. They took the time to explain everything and were very helpful with all issues. They took the time to explain everything and were very helpful with all issues. More