Audi Arlington
Arlington, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM
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Dealership changed hands a few years ago and moved to a new location. Since then many old faces have left and the “feel" and professionalism of the dealership has deteriorated. The quality of service has new location. Since then many old faces have left and the “feel" and professionalism of the dealership has deteriorated. The quality of service has declined from superior to average because of staff changes and new procedures. Previously you discussed your car with the mechanics that did the work. Now you talk to a service writer who never sees your car. Dealership now just an average car dealership - a place to go to haggle for a car and get warranty repairs done. Not a place to go for post-warranty service/work as long as there are better independent shops from which to choose. More
I had my Audi A6 Avant checked before warranty expired and amongst things they had to repair my electrical window that would not go back up. They fixed it but made two scratches on the dashboard and door and amongst things they had to repair my electrical window that would not go back up. They fixed it but made two scratches on the dashboard and door panel and I still have 2 greasy stripes on the glass that are impossible to get rid of. On picking up the car I discovered damage to the rear side panel, (probably parking damage).<br>They made me feel like they would have been honest about it if it had been caused by one of them, implicating that it could have happened "somewhere" else. They are going to fix the damage and they were good about it, but I am very worried about the outcome and I am upset with all the time I lost with driving to Alexandria.<br> More