Audi Arlington

Best service department for Audi anywhere in the beltway area. The staff is friendly and really knowledgeable when it comes to these cars. The Audi Q7 which in particular needs special attention. My wife area. The staff is friendly and really knowledgeable when it comes to these cars. The Audi Q7 which in particular needs special attention. My wife loves this SUV and takes pride in driving it. Every time we take it to Audi of Alexandria we know its in good hands. The price is reasonable and the money worth the peace of mind. More

Was a BMW person for 20 years, tried Infiniti, but always liked the Audi designs, and after making the comparison, decided to lease an Audi A6 Premium Plus (3.0T) from Audi of Alexandria. Had to drive 500 liked the Audi designs, and after making the comparison, decided to lease an Audi A6 Premium Plus (3.0T) from Audi of Alexandria. Had to drive 500 miles the day after getting the car, and found that the car just gets better and better at highway speeds (much of the trip was through 70 mph zones, and “of course” I never exceeded the speed limit…lol!). These cars are made for highway driving, but around town, has great balance of weight, power, handling and ride. Curb appeal is also very high as these are great looking cars! It’s one of those cars you can just admire from every angle with both a classic look, but with modern design features…simply, the Audi has the best aesthetics across their entire line capped by the R8. . After seven days of driving, the steering started giving resistance and making groaning sound (especially when turning)…I suspected a steering hydraulics issue (not something to fool around with as these cars need a lot of pressure to work the power steering system), so I called Audi of Alexandria (500 miles away), and the Service Manager immediately got on the phone to the local dealer Audi of Charlotte (again, this was 500 miles away from home). I was able to carefully drive the 5 miles to the deasler (this was late on a Friday afternoon), wherein the service manager immediately took the car in, investigated the trouble and within 15 minutes, discovered the trouble). A clamp holding the hydraulics hose was not crimped correctly at the Audi factory, and had worked itself loose, resulting in substantial leakage of steering fluid. The fast action taken by everyone involved was truly impressive! Audi of Charlotte ended up putting me into a brand new Audi loaner to get me back home (I had to travel back the next day), and Audi of Alexandria allowed me to simply pick out a new car three days later after getting the “OK” from Audi corporate (I ended up upgrading to a Prestige A6 3.0T, but I could have simply swapped for the same exact model and color which they were ready to accomodate). I expect excellence in service in this level of car, and both dealers went well above & beyond in delivering just that – Moreover, Audi corporate came through for the customer without any hesitation (not the same experience I have had with BMW NA, who rates a “0” in customer service). Tom Peter’s landmark book of the 1980s In Search of Excellence cites how successful companies are driven to deliver superior products and services, and equally important, providing superior, fast and competent response when problems occur. Audi exceeded every expectation of how to treat a customer, and I expect to be an Audi customer for a LONG time! Thanks again to all those who made this car buying/leasing experience so special - Sami Elkabir (GM), Jay Jawaid (Sales Mgr), Kathy Gole (Finance Manager), and Dermonte Morris (Client Advisor)! You guys are the very best! More

I bought a brand new Audi A5 from Audi of Alexandria last month. The salesman was great at explaining the features of the car. I think he was as exited as I was about helping me buy the car. Very positive month. The salesman was great at explaining the features of the car. I think he was as exited as I was about helping me buy the car. Very positive energy and character in the sales staff, when I met the GM Sammy, I realized why that is. Two weeks later...I noticed a "door ding" I was angry!! The car is perfect! But now with a scar, I couldnt get it out of my mind. I called the dealership and spoke to Sammie, he had me bring in the car and fixed this door ding at no charge at all. Now that is the Audi of Alexandria Experience!!! Five stars, and 4 thumbs up!! More

I wish I could offer more details than I will about my experience with Audi of Alexandria, but the fact of the matter is that I went there about 3 weeks ago eager to test drive an A5 and possibly buy one experience with Audi of Alexandria, but the fact of the matter is that I went there about 3 weeks ago eager to test drive an A5 and possibly buy one within a couple of weeks, depending on the drive. But, after walking around the lot two or three times, and then going into the showroom and waiting for a salesperson to even just say "hi," no one came up to me to ask me if i needed help. I was there for a total of about 40 minutes, and NOT ONE salesperson (NOT ONE) seemed to think me or my money were worth their time. After reading these reviews, I'm now feeling grateful that I didn't actually get any service from them. More

After two weeks and three voice messages, still no call back. I guess they don't need my business. This involved the general manager (SE) and Client Advisor (DA). How rude is that. I was interested in p back. I guess they don't need my business. This involved the general manager (SE) and Client Advisor (DA). How rude is that. I was interested in purchasing the 2010 or 2011 Q5. I've told at least four of my friends not to do any business with this dealership. BTW, I am seriously (75%) thinking I am going for the Acura MDX. Audi of Alexandria, see ya and I hope the owner(s) of this dealership see this post. More

I was given the cost for the repair over the phone and approved the repair. On the way to pick up the car I received a phone call that the car was ready and the repair was an additional $160 greater than approved the repair. On the way to pick up the car I received a phone call that the car was ready and the repair was an additional $160 greater than the estimate, with some explanation that another part was needed. I felt taken advantage of since I was not informed prior to the repair that an additional part was needed. Additionally, I called several times and left messages to discuss this issue, but my call was not returned. My daughter took the car back two days later regarding a light that was on that we thought was repaired, but during that visit was told the CV boot, opposite the one repaired two days before was now needing repair, when asked why it was not repaired during the week it was in the shop, she was told it was not seen, and probably happened after she left the shop. Really concerned with the response, length it took (10 phone calls on my part) to get and response and way the I was treated. I am also concerned that the boot opposite the side repaired was not examined and with the weak explanation given. As a woman I don't know a lot about cars, but I know when I've been taken for a ride. More

The sales staff at this dealership are dishonest and untrustworthy and I would never ever do business with them again! My wife and I ordered a brand new 2010 Q5. We were told that we would be inform untrustworthy and I would never ever do business with them again! My wife and I ordered a brand new 2010 Q5. We were told that we would be informed as soon as the car arrived at the Dealership. One lunchtime I received a call to say our vehicle had arrived and that we should come to pick it up around 6:00pm. Thinking that the dealership had to 'prepare' the vehicle for delivery I thought that 6 hours seemed a long time to 'prepare' it but assumed that they were just being conservative and thoughtful in their timing so that I did not come to the dealership in the afternoon and wait for it. When we arrived at the dealership it was dark. We were very quickly shown the vehicle but of course could not see much as it was so dark. One thing I did notice however was that the odometer read 36.2 miles. When we got into to handle the paperwork, the finance person tried to get us to sign a form to say the vehicle only had 10 miles on it. When I pointed out that it had 36.2 miles she 'copped an attitude' and begrudgingly prepared a new form with 36.2 miles on it. When we finally took delivery of the car the temp tags had the previous day's date on them. All then became clear. The dealership had received the car the previous day and then used it for two days as a Demo car!!! Needless to say, I very hope I receive an AUDI survey questionaire!! More

My wife and I bought an '09 A4 from Audi of Alexandria after assurances from the sales and managment staff that they would always stand behind the car and provide us with great customer service after we h after assurances from the sales and managment staff that they would always stand behind the car and provide us with great customer service after we had made the purchase. They did not keep their promise of good service. The service staff chipped the pain on the hood while the car was in for its first service and the service manager refused to fix it until I showed him other complaints on car sites from previous customers and neighboors of the dealership who have seen service and sales team members throwing footballs and other items that hit the cars. We were told that we would be provided with an Audi loaner car when the car was in for service. They have only provided this service once and I have been lied to on several occassions about their ability to provide an Audi vehicle. They are told to tell you that they cannot provide Audi loaners anymore because of new ownership. If you press them they will do it, but then the next time you call for service they will not call you back. When a rock hit my windshield I called Audi of Alexandria to ask about getting a new one. They told me that I should insist on getting the windshield replaced by them even if I had to pay extra to my insirance company because Sfe-lite, they said would not be able to hook-up all of the connections etc and woud do a sloppy job. I agreed to pay extra and have the dealership replace the glass. They did not reconnect all of the electronics in the wineshield correctly and got glue on the inside of the car. It took them two months to schedule me for an Audi loaner and then when I got there they made me wait for an hour and then said no Audis were available. After buying the car, which was not easy because of constant "miscommunication" between our sales person, Danny, and his bosses. We were told over and over again to rate them as 5 star when we were contacted. We explained to Danny that we would not be comfortable giving them that rating and he became very upset and said he would not get paid and they may fire him and that it was not his fault. He blamed the "miscommunications" on his bosses. We gave him the 5 star rating and when I called back back to check on the mudd-mats Danny said he would order he told me to order them myself and then stopped returning calls. I would strongly advise anyone to steer clear of this dealership. I love the car, but I cannot stress enough that it is not worth owning if you will have to deal with this dealership. More

Our fabulous salesman was great! He was informative, polite, patient. but never overbearing. He answered all of our questions promptly. K. who helped us with financing, was extremely helpful, courteous, polite, patient. but never overbearing. He answered all of our questions promptly. K. who helped us with financing, was extremely helpful, courteous, and efficient. I now have a car that I love for half the price of the car that I traded that did not "fit" my needs. My new Audi Q5 is a perfect car. I highly recommend AUDI OF ALEXANDRIA TO EVERYONE!!!! More

I went to buy an A4 asking for diplomatic prices. Before I further opened the mouth, I was asked for my passport. Wasted 15 mn as the salesman did not know how to use the copy machine (he wanted to copy the I further opened the mouth, I was asked for my passport. Wasted 15 mn as the salesman did not know how to use the copy machine (he wanted to copy the visa). He tried to sell me an available car at about 10% above retail rate. I refused and said I preferred to buy on order and at diplomatic prices: "ok thanks good bye we will contact you" was the answer. I asked for a brochure. Nope. I asked for the price list. He gave me the list of 2009 (not 2010). I asked for more details on the sports package "not yet available in the US; what about the car I told you about?". Except that I had tried a sports package equipped car on the same day in another dealer. So the guy was just telling rubbish. He waved me good bye "we will contact you". Except that he forgot to ask for my contact details. No glass of water. No offer for a test drive. More