Audi Arlington

My wife and I bought an '09 A4 from Audi of Alexandria after assurances from the sales and managment staff that they would always stand behind the car and provide us with great customer service after we h after assurances from the sales and managment staff that they would always stand behind the car and provide us with great customer service after we had made the purchase. They did not keep their promise of good service. The service staff chipped the pain on the hood while the car was in for its first service and the service manager refused to fix it until I showed him other complaints on car sites from previous customers and neighboors of the dealership who have seen service and sales team members throwing footballs and other items that hit the cars. We were told that we would be provided with an Audi loaner car when the car was in for service. They have only provided this service once and I have been lied to on several occassions about their ability to provide an Audi vehicle. They are told to tell you that they cannot provide Audi loaners anymore because of new ownership. If you press them they will do it, but then the next time you call for service they will not call you back. When a rock hit my windshield I called Audi of Alexandria to ask about getting a new one. They told me that I should insist on getting the windshield replaced by them even if I had to pay extra to my insirance company because Sfe-lite, they said would not be able to hook-up all of the connections etc and woud do a sloppy job. I agreed to pay extra and have the dealership replace the glass. They did not reconnect all of the electronics in the wineshield correctly and got glue on the inside of the car. It took them two months to schedule me for an Audi loaner and then when I got there they made me wait for an hour and then said no Audis were available. After buying the car, which was not easy because of constant "miscommunication" between our sales person, Danny, and his bosses. We were told over and over again to rate them as 5 star when we were contacted. We explained to Danny that we would not be comfortable giving them that rating and he became very upset and said he would not get paid and they may fire him and that it was not his fault. He blamed the "miscommunications" on his bosses. We gave him the 5 star rating and when I called back back to check on the mudd-mats Danny said he would order he told me to order them myself and then stopped returning calls. I would strongly advise anyone to steer clear of this dealership. I love the car, but I cannot stress enough that it is not worth owning if you will have to deal with this dealership. More

Our fabulous salesman was great! He was informative, polite, patient. but never overbearing. He answered all of our questions promptly. K. who helped us with financing, was extremely helpful, courteous, polite, patient. but never overbearing. He answered all of our questions promptly. K. who helped us with financing, was extremely helpful, courteous, and efficient. I now have a car that I love for half the price of the car that I traded that did not "fit" my needs. My new Audi Q5 is a perfect car. I highly recommend AUDI OF ALEXANDRIA TO EVERYONE!!!! More

I went to buy an A4 asking for diplomatic prices. Before I further opened the mouth, I was asked for my passport. Wasted 15 mn as the salesman did not know how to use the copy machine (he wanted to copy the I further opened the mouth, I was asked for my passport. Wasted 15 mn as the salesman did not know how to use the copy machine (he wanted to copy the visa). He tried to sell me an available car at about 10% above retail rate. I refused and said I preferred to buy on order and at diplomatic prices: "ok thanks good bye we will contact you" was the answer. I asked for a brochure. Nope. I asked for the price list. He gave me the list of 2009 (not 2010). I asked for more details on the sports package "not yet available in the US; what about the car I told you about?". Except that I had tried a sports package equipped car on the same day in another dealer. So the guy was just telling rubbish. He waved me good bye "we will contact you". Except that he forgot to ask for my contact details. No glass of water. No offer for a test drive. More

We are long time Audi owners(having bought 3 A8L's from Audi of alexandria), We had been taking in our cars for service to them over the last couple of years, and received exemplary response from everybod Audi of alexandria), We had been taking in our cars for service to them over the last couple of years, and received exemplary response from everybody at the dealership! So when it came time to replace our 2006 A8L it only made sense to give their sales team a shot and buy locally. I contacted a them through the internet and quickly got a response, and set an appointment to look at one of their existing cars. the salesman was very helpful in pointing out the features of the new model, and he was quite easy to work with . We negotiated the terms quickly and without the usual new car sales back and forth with the "manager". He got the paperwork printed up swiftly, and were out in a very reasonable time period. More

We brought in a 2006 A4 convertible with a damaged convertible top. After a week in the shop and a repair bill of $1284 we moved to Alabama (about two weeks later). Unfortunately, we did not try lower convertible top. After a week in the shop and a repair bill of $1284 we moved to Alabama (about two weeks later). Unfortunately, we did not try lowering and raising the top until we were in Alabama. When we did so, we found that the top had significant new damage to the inner liner. We took it to Jack Ingram Motors in Montgomery, Alabama and they did a thorough examination and then showed us what was wrong. We and the Jack Ingram Service staff called Audi of Alexandria about the condition of the car, but Audi of Alexandria denied they had done anything wrong. In my opinion, that makes them either dishonest or incompetent. Giving them the benefit of the doubt, I think they are incompetent. Of course, since they claimed they did nothing wrong, they refused to pay any of the second repair bill. Jack Ingram's staff,on the other hand, fixed everything and gave us a price break since the damage had been done by another Audi dealer. They made a customer for life. If we move back to the Washington DC area, we will certainly not patronize Audi of Alexandria. More

They just won't take a car that has been to any other dealer. The argument is that it will not be covered by the warranty. This is unbelievable, the other dealer is also an audi dealer. So, if you move, dealer. The argument is that it will not be covered by the warranty. This is unbelievable, the other dealer is also an audi dealer. So, if you move, you are out of warranty. In addition, the service person was not very welcoming on the phone. More

My experience with all the employees at Audi of Alexandria have been nothing short of superior. They are friendly, knowledgeable and treat you like family. They are friendly, knowledgeable and effi Alexandria have been nothing short of superior. They are friendly, knowledgeable and treat you like family. They are friendly, knowledgeable and efficient, and at no time do you feel like you are dealing with sales people. You get the best deal without asking and their follow-up is to be commended. I highly recommend any one who is looking to purchase a vehicle and looking for top shelf service, to start here I promise you won't go anywhere else one you get to Audi of Alexandria. You not only will not need to go elsewhere, you also will not want to. More

BEST auto buying experience ever! My Audi Specialist, was extremely knowledgeable, patient, and did not pressure me at all. The whole experience was perfect, from picking up my Audi from inside the building extremely knowledgeable, patient, and did not pressure me at all. The whole experience was perfect, from picking up my Audi from inside the building on a rainy day, to him spending 1 hour going over all the options and gadgets(NEVER had that before). The price was right and the selection was plenty. I was even introduced to the Service Advisor,Paul, who took time to talk to me even though he looked busy. I am a Audi of Alexandria customer for life!! More

Bought a two years old 2002 model year Audi sedan at Audi Bought a two years old 2002 model year Audi sedan at Audi of Alexandria in the summer of 2004. I paid cash for it. After two years, Audi of Alexa Bought a two years old 2002 model year Audi sedan at Audi of Alexandria in the summer of 2004. I paid cash for it. After two years, Audi of Alexandria had still not provided me with a title for the vehicle. I had to go to civil court in Alexandria and sue them for it, which had cost me $1,500. Only after all that would they give me the title for the vehicle for which I paid cash to them years previously. Of course, I could not drive the car after a while, as it could not be registered w/o a title. BEWARE: If you want to take title to a car that you buy here at Audi of Alxandria (instead of leasing it), shop elsewhere. BTW, the Virginia state agency that was supposed to "regulate" these fricking monster car dealer fraudsters was of no help at all, as in Virginia the state colludes with the businesses it is supposed to regulate. Never again will I ever purchase anything from a Virginia-based business. They are all crooks there, apparently, condoned by the state agencies that are supposed to "regulate" them. What a cruel joke!! Oh, I forgot to say, I had heard it later that the SALES MANAGER was threatened to be whacked by at least half a dozen "satisifed customers." I also heard that their SERVICE MANAGER at the time was a real pile of crap human garbage, too. BTW, my fiance's 2004 TT Coupe just blew its engine -- at 46,600 miles and 49 months after purchasing it brand new. Audi refused to pay for the repair, which cost her $4,900. Beware of Audis and Audi USA, Friends. They are the biggest fraud around in North America. I would never buy ANYTHING made in Germany any more. More

The single best dealer purchase experience of my lifetime. Maybe because it's 2008 and they're desperate to sell cars now, who knows. But it was smooth as silk and there were no ugly surprises as lifetime. Maybe because it's 2008 and they're desperate to sell cars now, who knows. But it was smooth as silk and there were no ugly surprises as happens so often at other dealers. I've also taken the car in for warranty service and the crew (Dion et al) were professional and focused. I hope it stays this way! More