Audi Arlington

Ran credit report without permission as I was purchasing the vehicle with cash. They then lied and said they didn't run a credit repot but when I challenged them about why they were offering me a financing the vehicle with cash. They then lied and said they didn't run a credit repot but when I challenged them about why they were offering me a financing package, they told the truth. Collected taxes and tag transfer fees which after 4 months, didn't remit to the DMV. I'm now illegally driving my own car. They said this was because the previous owner never signed over the title on the vehicle. Are you serious? I called more than a dozen times to get an explanation on this and each time they hung up on me. After 2-hours, Sami (General Manager) said he was going to have a talk with the people at his dealership. That does little to solve my problem. Registered a formal complaint with DMV Law Enforcement. More

I went to Audi of Alexandria to talk about a car in their inventory. I did not expect that I would buy the car the day I went there. Well, I had such a positive experience, that I drove off the lot in a new inventory. I did not expect that I would buy the car the day I went there. Well, I had such a positive experience, that I drove off the lot in a new Audi A4. What can I say? I got a better deal than I was offered at another local dealership. The money down was lower, the APR was lower, and the monthly payment was lower for a car that had more options than the one I was considering at the other dealership. After leasing the car, I have had a steady stream of follow-up phone calls. Any questions I had were promptly answered and addressed. I was actually working with two client advisers, one rather recently hired at Audi of Alexandria. He did a great job of selling the car. As I test drove the car he explained its features and answered my questions about the mechanics and technical details. We also had enjoyable conversation on topics other than the car. His name is Asare Larbi. The other adviser was my initial contact with Audi of Alexandria, Tommy Luk. This man puts the lie to the stereotype of a car salesman. He has very high standards for himself and follows the rule that you treat others as you would be treated by them. He settles only for excellence. Even matters, which might be considered trivial, he takes seriously and will resolve quickly. You can do no better. He is a man of character and integrity, who shows that an honest and ethical car salesman is not an oxymoron. He listens to his customers and attends to their needs. I always find going to car dealerships to be very stressful. Too many variables at work. Tommy Luk makes the experience pleasant. He wins your confidence outright, and he is upfront about everything. In addition to Tommy and Asare, the entire staff at Audi of Alexandria exceeds your expectations. I got the car five days ago. Today the general manager, Sammy, phoned me to ask if I had any questions or issues with the car. I actually had three and he answered them over the phone. How reassuring is that? If you live in the DC metro area and you want the exciting and exhilarating experience of driving an Audi then head on over to Audi of Alexandria. That is where you will get the car of your dreams. More

I had a great experiance at Audi of Alexandria. In particular, the salesman I worked with was extremely professional and knowledgeable. I recommend Dan Spanu to anyone looking for a vehicle. He knew particular, the salesman I worked with was extremely professional and knowledgeable. I recommend Dan Spanu to anyone looking for a vehicle. He knew every detail about all the different Audi models. He was courtous and friendly, but most important, NOT agressive or pushy. After I purshased my new Audi he spent an hour going over all the buttons and features. More

Truly professional, honest , and friendly dealership. My wife and I visted Audi of Alexandria after viewing a listing on cars.com. From the initial phone call inquiring about the vehicle, to the visit, and wife and I visted Audi of Alexandria after viewing a listing on cars.com. From the initial phone call inquiring about the vehicle, to the visit, and the purchase...our experience was absolutely wonderful. The vehicle was competitively priced and was clearly the best deal compared to other ads. The knowledgable and friendly salesman (Mr. Luk) truly made our car buying experience easy. Not only did they provide the best price, Audi of Alexandia's financing team is awesome - they provided the best financing rate. The process was quick, efficient, professional. This is the dealership to visit. I do not usually take time to post comments on websites, but my experience at Audi of Alexandria deserves sharing. A Truly Satisfied Customer, elb More

Our first experience with Audi of Alexandria was about a year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria f year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria first thing the next morning and asked what they could do. Marc Gritz, in the service department, graciously told us to come right in, and he immediately fixed the wiper free-of-charge and washed/vacuumed the car for us, too! We had normally used the Tyson's Corner location, but when we realized there was a closer dealership in Alexandria (we live in DC), we were thrilled to find that they are super-accommodating and helpful. A few months later, the car was making some strange sounds - we again called Marc, and he made it a priority to get us in right away. I have been an Audi owner for several years and have patronized several excellent dealerships, but I must say, Marc made us feel like VIP clients! He was sensitive to keeping costs down, made sure to explain every repair in detail and told us what was necessary and what was optional. We casually mentioned to Marc that we would soon be looking for another car. As a service technician, he had no vested interest in trying to sell us a car, yet he took the time to answer several questions about the latest Audis. We left Audi of Alexandria more informed and extremely happy! This brings us to the present. Over the past weekend, my husband and I started having trouble with the car. We immediately called Marc and described the problem to him. He was able to diagnose the problem (fuel pump) over the phone and advised us to bring it in as soon as possible. We brought the car in just thirty minutes before the service center was scheduled to close (on a Saturday). Marc stayed late to confirm his suspicions about the fuel pump and to explain our options to us. At this point, Marc is our go-to guy for anything car-related - he is the epitome of a top-notch service provider. In an unplanned twist of events, we decided to start looking then and there for a new car. We worked with Tommy Luk, who helped us find the exact vehicle we were looking for and worked diligently to get us the best possible price. He was very honest with us - at one point when I discussed my desire for a particular add-on feature, he explained to me that it might not be worth the money. It's always nice when a salesman is interested in gaining your trust rather than simply making the sale. Such was the case with Tommy. He patiently walked us through all our options and answered all our questions. We ended up deciding on a new 2011 A4 and were able to negotiate a great deal that worked out well. With respect to some of the negative reviews on here, I will say that because of the relatively small location, the experience is not the same as at a larger dealership where there are lots of salespeople milling around. This location is tiny (right in Del Ray, Alexandria) and they don't have as many people working there. They keep most of their vehicle inventory offsite at a yard about a mile away. This really isn't a problem, as long as you know that you need to go speak to one of the salesman inside, rather than just standing outside waiting for someone to come solicit your business. I highly recommend both Marc in Service and Tommy in Sales at Audi of Alexandria. It feels good to be valued customer. More

took in my car for service.... it was done on time, cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before fo cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before for only an oil change and I guess it was important to them to make sure they win me as a long time customer. More

I had a great experience here, Tommy Luk was informative and personable without pressuring me to buy anything. He showed me everything I needed to see and even helped shop the competition's stock when I wa and personable without pressuring me to buy anything. He showed me everything I needed to see and even helped shop the competition's stock when I was making my decision. Michael Samuah was helpful and made honest recommendations on what financing options and coverages I should and should not elect. Overall, this was an easy and pleasant experience. More

I'm sorry to read the last blogger had such a bad experience, I hope that in the future they have a better experience. My experience on the other had was great! When I made my appointment I was give experience, I hope that in the future they have a better experience. My experience on the other had was great! When I made my appointment I was given an appointment immediately. When I arrived at the service department I was greeted with a friendly smile,and a hello from the Service manager. I received immediate attention, with the utmost quality customer service, and was shown the waiting room, and offered a cold drink. While waiting for the service to be done, I walked over to the sales department, to see our salesman. He jumped up from his desk, and greeted me although he was with another customer. We chatted briefly about wanting to upgrade my Audi A4 to an A6 in a couple months. The service on my car was done within a hour with a wash and vac. They also topped off my windshield wipers fluid at no extra charge. I'm very satisfied with the work that was done. The quality, friendly, customer service we receive from Audi of Alexandria is the "BEST". I look forward to being a satisfied customer for many years to come. More

I have an Audi A4 that I took in this April because the Check Engine light was on. They diagnosed and all they said I needed was a hose repaired. Okayed that. Light came back on within 20 miles. Since Check Engine light was on. They diagnosed and all they said I needed was a hose repaired. Okayed that. Light came back on within 20 miles. Since the car was running fine and the diagnosis didn't turn up anything else, I figured I would wait to have it fixed or looked at another time. So, the car didn't pass emissions inspection about a week ago. Took the car back to Audi of Alexandria on Wednesday at 10 AM. I had an appointment. They didn't get back to me until that afternoon that they were still looking at it. This is cardealerspeak for we haven't even put the thing on the computer yet. A diagnosis takes very little time. I called on Thursday mid day and in the later afternoon. Brad wouldn't return my calls and finally they told me he had left for the day. I demanded to speak to the manager on duty. He didn't know what to tell me but I demanded to have the diagnosis for free because of already being there in April and not having the issue addressed to satisfaction. So......it is no Friday evening and I'm without a car. I forced them to take it to Audi of Tysons so hopefully a larger dealer with a better reputation can fix the car. It only has 45,000 miles on it so I'm not sure what the issue is, but I'll never do business or encourage anyone else to do business with this dealer. Thank goodness I have a viable alternative to turn to in the metro DC area or I'd never buy an Audi again. More

Visited to test drive an A4 Avant. They didn't have any, but the sales guy offered me to test drive a Q5. After the test drive I thanked him and was leaving, when he asked if I'd be interested if he gave m but the sales guy offered me to test drive a Q5. After the test drive I thanked him and was leaving, when he asked if I'd be interested if he gave me a good number. I said, I'll consider it if you can do 40K. He said let's talk. After making us wait for 20 minutes he came back and asked if I'd be trading in my BMW. I said yes, he asked for my key to assess my trade in value. After making us wait another 20 minutes they offered me half the value of what my car's typical trade-in value and to make matters worse, they offered me sticker price for the Q5. I told him I wasn't interested in the deal and that I have to leave. This is when the real show began. The salesman put on a show picking up the phone to tell someone that I needed my key back, soon like three times. All the while my key was with his manager who was within clear view of where we were sitting. Finally it took a friend of mine to threaten to throw a fit if they didn't produce my key within 30 seconds, for the manager to hurriedly bring back the key which he had conveniently hid on his shelf. The most horrible experience I've had ever with any car dealer. They're dishonest and disrespectful. Never buy a car from these crooks. More