Audi Arlington

Unbelievably bad experience. Sales staff were rude, inattentive, and not interested in selling me a car. I was amazed at their lack of courtesy. I had to visit the showroom twice before anyone would inattentive, and not interested in selling me a car. I was amazed at their lack of courtesy. I had to visit the showroom twice before anyone would provide me service. I will NOT buy my Audi from them. Fortunately the Silver Spring Maryland location has an understanding of customer service. I highly recommend them if you are in the area. More

I don't even know where to start with this outfit. I read the reviews for all local dealers and thought that the low reviews for Audi of Alexandria were generated by a few disgruntled customers and that read the reviews for all local dealers and thought that the low reviews for Audi of Alexandria were generated by a few disgruntled customers and that my experience would be different. I was completely wrong -- I shouldn't have gone there and absolutely wasted my time. When I went in, they offered me a decent value for my trade-in and asked me what I wanted to pay for the new vehicle. I offered up a number ($xxx above invoice) and after several conversations they said they could meet my number. That's when the fun began. Not only did they try to pretend that invoice and/or MSRP does not include destination, they have the highest processing fee of any Audi dealership around ($399). Salesman then tried to explain that processing charges are required by law in Maryland (they aren't) and that's why they are different from other dealers. I'm not sure why his phony explanation was supposed to make it better, but I didn't care to press the issue further. Their invoice price was hundreds of dollars higher than figures quoted by other dealers, Edmonds.com, and TrueCar.com. Yet they insisted that they were right and the entire Internet and every other dealership in the area was wrong. The bottom line is that this place will try to confuse and play games with the numbers to try to make it seem like you are getting a "deal" when you really aren't. I've purchased vehicles from other Audi dealers in the area and worked with Chantilly, Tysons, Tischer, and Criswell on the type of car I'm looking for now. NONE of those dealers played these games or tried to hide the true cost of the deal. While they weren't all priced as competitively as the dealership that I made the purchase with, all were transparent and didn't pull this garbage. AVOID AUDI OF ALEXANDRIA AT ALL COSTS. There's just too many dealerships around to tolerate this nonsense. Do not make my mistake. While it may be the closest dealership to a lot of us in the area, drive the extra 15-30 minutes and avoid this needless headache. More

great service and deal found on the internet. The site was very easy to understand and had all the necessary sites to get pre approved, all the pics of the car was on line. I was intermediately contacted was very easy to understand and had all the necessary sites to get pre approved, all the pics of the car was on line. I was intermediately contacted back by Tommy and he helped with all the process and got me a great rate on the Q5 I'm driving now. Audi of Alexandria was a great experience!! More

My experience was super from the time I called the dealer to the time I signed the paperwork purcahsing my car. There was no pressure and my salesman (Chris LaPorte) worked with me to get to a price point I to the time I signed the paperwork purcahsing my car. There was no pressure and my salesman (Chris LaPorte) worked with me to get to a price point I couldn't refuse. I received a great deal and would recommend this dealer and Chris going forward. More

had a great buying experience!! i recommended this place to my friends, the price was good, the dealer ship clean and presentable. I wasn't strong armed and i actually enjoyed spending time there. I was g to my friends, the price was good, the dealer ship clean and presentable. I wasn't strong armed and i actually enjoyed spending time there. I was given a demo on my car and allowed to test drive it for 2 hours, take it to my wife and get her opinion. I am very happy with Audi of Alexandria. More

Crooks, frauds... I really should have read the Crooks, frauds... I really should have read the reviews here before I entered the dealer. Having test drove one of the Audi models I had in mind Crooks, frauds... I really should have read the reviews here before I entered the dealer. Having test drove one of the Audi models I had in mind, I was offered to a sit down with a seemingly pleasant sales person. He kept going back and forth with his boss and was putting on this act that they are willing to discount the car as much as I requested for. Then, at the very last minute the boss jumps in on the scene slaps on about $1,400 worth of extra charges. I was appalled with the stunt. However, I kept my calm and kindly asked for a reason behind the extra charges (one of which was already listed in the final price by the salesperson). The boss with a rude attitude gave me a nonsense reason for one the charges, which I could only interpret as "I am charging extra because of the discount we offered." Given the nonsense reason, I politely asked again, "why charge a fee twice?" All I got was the the same BS reason and a take-it-or-leave-it attitude that made me feel extremely humiliated after all the time I spent with the salesperson negotiating the price and setting up for the final documents. Needless, to say, I left the dealer extremely upset. I'll give the benefit of the doubt that the salesperson was not aware of the stunt the boss was planning to pull. At least that way, I won't feel like I was fooled by every person I met at this dealer. Do not go to this dealer to purchase a vehicle. Or at least keep your mind clear of any BS charges they may slap on at the last minute. And beware of the Boss! More

We are Audi owners and we visited Audi of Alexandria to purchase our second Audi since we like and trust the Audi brand. All was going well, until the manager, think it is Jwaid interjected when negotiati purchase our second Audi since we like and trust the Audi brand. All was going well, until the manager, think it is Jwaid interjected when negotiations stalled at the last $500. The manager was rude, aggressive and came off as the stereotypical "used" car salesman. He immediately turned off with his style, and we felt humiliated and unwanted in Audi of Alexandria. It is a shame that Audi, a great brand, has such xxxxx representing them. We will never visit the dealership, never use their service and will NEVER recommend to our friends and colleagues. Our experience was so frustrating that we will go out of our way to make sure that anyone considering an Audi not make the same mistake and do any business with this dealership. More

Ran credit report without permission as I was purchasing the vehicle with cash. They then lied and said they didn't run a credit repot but when I challenged them about why they were offering me a financing the vehicle with cash. They then lied and said they didn't run a credit repot but when I challenged them about why they were offering me a financing package, they told the truth. Collected taxes and tag transfer fees which after 4 months, didn't remit to the DMV. I'm now illegally driving my own car. They said this was because the previous owner never signed over the title on the vehicle. Are you serious? I called more than a dozen times to get an explanation on this and each time they hung up on me. After 2-hours, Sami (General Manager) said he was going to have a talk with the people at his dealership. That does little to solve my problem. Registered a formal complaint with DMV Law Enforcement. More

I went to Audi of Alexandria to talk about a car in their inventory. I did not expect that I would buy the car the day I went there. Well, I had such a positive experience, that I drove off the lot in a new inventory. I did not expect that I would buy the car the day I went there. Well, I had such a positive experience, that I drove off the lot in a new Audi A4. What can I say? I got a better deal than I was offered at another local dealership. The money down was lower, the APR was lower, and the monthly payment was lower for a car that had more options than the one I was considering at the other dealership. After leasing the car, I have had a steady stream of follow-up phone calls. Any questions I had were promptly answered and addressed. I was actually working with two client advisers, one rather recently hired at Audi of Alexandria. He did a great job of selling the car. As I test drove the car he explained its features and answered my questions about the mechanics and technical details. We also had enjoyable conversation on topics other than the car. His name is Asare Larbi. The other adviser was my initial contact with Audi of Alexandria, Tommy Luk. This man puts the lie to the stereotype of a car salesman. He has very high standards for himself and follows the rule that you treat others as you would be treated by them. He settles only for excellence. Even matters, which might be considered trivial, he takes seriously and will resolve quickly. You can do no better. He is a man of character and integrity, who shows that an honest and ethical car salesman is not an oxymoron. He listens to his customers and attends to their needs. I always find going to car dealerships to be very stressful. Too many variables at work. Tommy Luk makes the experience pleasant. He wins your confidence outright, and he is upfront about everything. In addition to Tommy and Asare, the entire staff at Audi of Alexandria exceeds your expectations. I got the car five days ago. Today the general manager, Sammy, phoned me to ask if I had any questions or issues with the car. I actually had three and he answered them over the phone. How reassuring is that? If you live in the DC metro area and you want the exciting and exhilarating experience of driving an Audi then head on over to Audi of Alexandria. That is where you will get the car of your dreams. More

I had a great experiance at Audi of Alexandria. In particular, the salesman I worked with was extremely professional and knowledgeable. I recommend Dan Spanu to anyone looking for a vehicle. He knew particular, the salesman I worked with was extremely professional and knowledgeable. I recommend Dan Spanu to anyone looking for a vehicle. He knew every detail about all the different Audi models. He was courtous and friendly, but most important, NOT agressive or pushy. After I purshased my new Audi he spent an hour going over all the buttons and features. More