Audi Arlington

had a great buying experience!! i recommended this place to my friends, the price was good, the dealer ship clean and presentable. I wasn't strong armed and i actually enjoyed spending time there. I was g to my friends, the price was good, the dealer ship clean and presentable. I wasn't strong armed and i actually enjoyed spending time there. I was given a demo on my car and allowed to test drive it for 2 hours, take it to my wife and get her opinion. I am very happy with Audi of Alexandria. More

Crooks, frauds... I really should have read the Crooks, frauds... I really should have read the reviews here before I entered the dealer. Having test drove one of the Audi models I had in mind Crooks, frauds... I really should have read the reviews here before I entered the dealer. Having test drove one of the Audi models I had in mind, I was offered to a sit down with a seemingly pleasant sales person. He kept going back and forth with his boss and was putting on this act that they are willing to discount the car as much as I requested for. Then, at the very last minute the boss jumps in on the scene slaps on about $1,400 worth of extra charges. I was appalled with the stunt. However, I kept my calm and kindly asked for a reason behind the extra charges (one of which was already listed in the final price by the salesperson). The boss with a rude attitude gave me a nonsense reason for one the charges, which I could only interpret as "I am charging extra because of the discount we offered." Given the nonsense reason, I politely asked again, "why charge a fee twice?" All I got was the the same BS reason and a take-it-or-leave-it attitude that made me feel extremely humiliated after all the time I spent with the salesperson negotiating the price and setting up for the final documents. Needless, to say, I left the dealer extremely upset. I'll give the benefit of the doubt that the salesperson was not aware of the stunt the boss was planning to pull. At least that way, I won't feel like I was fooled by every person I met at this dealer. Do not go to this dealer to purchase a vehicle. Or at least keep your mind clear of any BS charges they may slap on at the last minute. And beware of the Boss! More

We are Audi owners and we visited Audi of Alexandria to purchase our second Audi since we like and trust the Audi brand. All was going well, until the manager, think it is Jwaid interjected when negotiati purchase our second Audi since we like and trust the Audi brand. All was going well, until the manager, think it is Jwaid interjected when negotiations stalled at the last $500. The manager was rude, aggressive and came off as the stereotypical "used" car salesman. He immediately turned off with his style, and we felt humiliated and unwanted in Audi of Alexandria. It is a shame that Audi, a great brand, has such xxxxx representing them. We will never visit the dealership, never use their service and will NEVER recommend to our friends and colleagues. Our experience was so frustrating that we will go out of our way to make sure that anyone considering an Audi not make the same mistake and do any business with this dealership. More

Ran credit report without permission as I was purchasing the vehicle with cash. They then lied and said they didn't run a credit repot but when I challenged them about why they were offering me a financing the vehicle with cash. They then lied and said they didn't run a credit repot but when I challenged them about why they were offering me a financing package, they told the truth. Collected taxes and tag transfer fees which after 4 months, didn't remit to the DMV. I'm now illegally driving my own car. They said this was because the previous owner never signed over the title on the vehicle. Are you serious? I called more than a dozen times to get an explanation on this and each time they hung up on me. After 2-hours, Sami (General Manager) said he was going to have a talk with the people at his dealership. That does little to solve my problem. Registered a formal complaint with DMV Law Enforcement. More

I went to Audi of Alexandria to talk about a car in their inventory. I did not expect that I would buy the car the day I went there. Well, I had such a positive experience, that I drove off the lot in a new inventory. I did not expect that I would buy the car the day I went there. Well, I had such a positive experience, that I drove off the lot in a new Audi A4. What can I say? I got a better deal than I was offered at another local dealership. The money down was lower, the APR was lower, and the monthly payment was lower for a car that had more options than the one I was considering at the other dealership. After leasing the car, I have had a steady stream of follow-up phone calls. Any questions I had were promptly answered and addressed. I was actually working with two client advisers, one rather recently hired at Audi of Alexandria. He did a great job of selling the car. As I test drove the car he explained its features and answered my questions about the mechanics and technical details. We also had enjoyable conversation on topics other than the car. His name is Asare Larbi. The other adviser was my initial contact with Audi of Alexandria, Tommy Luk. This man puts the lie to the stereotype of a car salesman. He has very high standards for himself and follows the rule that you treat others as you would be treated by them. He settles only for excellence. Even matters, which might be considered trivial, he takes seriously and will resolve quickly. You can do no better. He is a man of character and integrity, who shows that an honest and ethical car salesman is not an oxymoron. He listens to his customers and attends to their needs. I always find going to car dealerships to be very stressful. Too many variables at work. Tommy Luk makes the experience pleasant. He wins your confidence outright, and he is upfront about everything. In addition to Tommy and Asare, the entire staff at Audi of Alexandria exceeds your expectations. I got the car five days ago. Today the general manager, Sammy, phoned me to ask if I had any questions or issues with the car. I actually had three and he answered them over the phone. How reassuring is that? If you live in the DC metro area and you want the exciting and exhilarating experience of driving an Audi then head on over to Audi of Alexandria. That is where you will get the car of your dreams. More

I had a great experiance at Audi of Alexandria. In particular, the salesman I worked with was extremely professional and knowledgeable. I recommend Dan Spanu to anyone looking for a vehicle. He knew particular, the salesman I worked with was extremely professional and knowledgeable. I recommend Dan Spanu to anyone looking for a vehicle. He knew every detail about all the different Audi models. He was courtous and friendly, but most important, NOT agressive or pushy. After I purshased my new Audi he spent an hour going over all the buttons and features. More

Truly professional, honest , and friendly dealership. My wife and I visted Audi of Alexandria after viewing a listing on cars.com. From the initial phone call inquiring about the vehicle, to the visit, and wife and I visted Audi of Alexandria after viewing a listing on cars.com. From the initial phone call inquiring about the vehicle, to the visit, and the purchase...our experience was absolutely wonderful. The vehicle was competitively priced and was clearly the best deal compared to other ads. The knowledgable and friendly salesman (Mr. Luk) truly made our car buying experience easy. Not only did they provide the best price, Audi of Alexandia's financing team is awesome - they provided the best financing rate. The process was quick, efficient, professional. This is the dealership to visit. I do not usually take time to post comments on websites, but my experience at Audi of Alexandria deserves sharing. A Truly Satisfied Customer, elb More

Our first experience with Audi of Alexandria was about a year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria f year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria first thing the next morning and asked what they could do. Marc Gritz, in the service department, graciously told us to come right in, and he immediately fixed the wiper free-of-charge and washed/vacuumed the car for us, too! We had normally used the Tyson's Corner location, but when we realized there was a closer dealership in Alexandria (we live in DC), we were thrilled to find that they are super-accommodating and helpful. A few months later, the car was making some strange sounds - we again called Marc, and he made it a priority to get us in right away. I have been an Audi owner for several years and have patronized several excellent dealerships, but I must say, Marc made us feel like VIP clients! He was sensitive to keeping costs down, made sure to explain every repair in detail and told us what was necessary and what was optional. We casually mentioned to Marc that we would soon be looking for another car. As a service technician, he had no vested interest in trying to sell us a car, yet he took the time to answer several questions about the latest Audis. We left Audi of Alexandria more informed and extremely happy! This brings us to the present. Over the past weekend, my husband and I started having trouble with the car. We immediately called Marc and described the problem to him. He was able to diagnose the problem (fuel pump) over the phone and advised us to bring it in as soon as possible. We brought the car in just thirty minutes before the service center was scheduled to close (on a Saturday). Marc stayed late to confirm his suspicions about the fuel pump and to explain our options to us. At this point, Marc is our go-to guy for anything car-related - he is the epitome of a top-notch service provider. In an unplanned twist of events, we decided to start looking then and there for a new car. We worked with Tommy Luk, who helped us find the exact vehicle we were looking for and worked diligently to get us the best possible price. He was very honest with us - at one point when I discussed my desire for a particular add-on feature, he explained to me that it might not be worth the money. It's always nice when a salesman is interested in gaining your trust rather than simply making the sale. Such was the case with Tommy. He patiently walked us through all our options and answered all our questions. We ended up deciding on a new 2011 A4 and were able to negotiate a great deal that worked out well. With respect to some of the negative reviews on here, I will say that because of the relatively small location, the experience is not the same as at a larger dealership where there are lots of salespeople milling around. This location is tiny (right in Del Ray, Alexandria) and they don't have as many people working there. They keep most of their vehicle inventory offsite at a yard about a mile away. This really isn't a problem, as long as you know that you need to go speak to one of the salesman inside, rather than just standing outside waiting for someone to come solicit your business. I highly recommend both Marc in Service and Tommy in Sales at Audi of Alexandria. It feels good to be valued customer. More

took in my car for service.... it was done on time, cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before fo cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before for only an oil change and I guess it was important to them to make sure they win me as a long time customer. More

I had a great experience here, Tommy Luk was informative and personable without pressuring me to buy anything. He showed me everything I needed to see and even helped shop the competition's stock when I wa and personable without pressuring me to buy anything. He showed me everything I needed to see and even helped shop the competition's stock when I was making my decision. Michael Samuah was helpful and made honest recommendations on what financing options and coverages I should and should not elect. Overall, this was an easy and pleasant experience. More