Audi Arlington

BEWARE OF THIS DEALERSHIP! My check engine light came on while visiting DC and I made an appointment for 10:30. The Alexandria Audi dealership told me it would be a diagnostic fee of $175.00. After nearly 1 while visiting DC and I made an appointment for 10:30. The Alexandria Audi dealership told me it would be a diagnostic fee of $175.00. After nearly 1 hour of waiting I was told that it would likely be 5:00 PM before the diagnostics were completed. I asked for me key back and was then told that they'd have a report shortly. In about 45 minutes I was told that I needed one fan/module ($1,598 and possibly another!! (???How would you not know if 1 or 2 were needed and why was the gauge not showing an overheated engine??? They said No way for it to be complete that day) I checked web reviews (not so positive!) and called my dealership in Charlotte, NC-WAY too much $$ and I questioned their credibility. I then went to Audi of Tyson's Corner and they didn't had a service technician. I then went to Chantilly where I received outstanding service-the problem was NOT the fans but an oil leak that caused a cooling system malfunction! They put 2 technician on the job so I could get back to Charlotte, NC that night. IF YOU NEED SERVICE-GO TO CHANTILLY!!! More

The store was warm and inviting, and the employees were very polite and professional! My husband and I have purchased a few cars in the past, and this by far was the best experience we have ever had! This very polite and professional! My husband and I have purchased a few cars in the past, and this by far was the best experience we have ever had! This is how car buying is supposed to be! the process was quick and the inventory we had to select from was great. We started our deal on the phone with Steve , and finished it up with the finance department. The best thing was they were so up to date with technology and it made everything so easy. We also purchased Cilajet for our Audi Q5 and I love the glow it gives the car, along with the peace of mind that my car's paint will be protected for a long time. Thanks again to the staff of Audi of Alexandria for making it so easy, and truly effortless experience. I am more than happy to write this on behalf of steve's request, that if the experience was good to report on it. I have a service Appointment for next week and will report on that as well. More

My review is related to sales department, have not used the service so can't speak of them. These guys are trying to rip you off all the time. First, they quote on their website the MSRP value of the car, the service so can't speak of them. These guys are trying to rip you off all the time. First, they quote on their website the MSRP value of the car, then right next to it the internet value, which looks like you are getting a 1000 discount on the MSRP. Then you go there you start negotiating and all of the sudden the internet value did not include the Destination FEE, which the MSRP does. Basically, they make you think they are giving you a discount over MSRP, but really they are just substracting the Destination Fee. Wait, they will add it back at the end of course...... I was about to sign the purchase of a new car when after having me there for 5 hours, they wanted me to pay $875 of destination fee on top of the other typical fees. I stood up and left. Went to Tysons and got a clear purchase with clear discounts and pricing. Alexandria will make you think you are getting a great deal but then they screw you up with fees, that they claim are always there (yes, they are, but are part of the price). The only fees you should pay are taxes, registration and dealer fee (usually around $350). The destination fee is part of the price and should not be added at the end. I;m sure lots of people don' even know this getting ripped off by these guys More

Dani was easy to work with, he pretty straightforward and no price treat, he just ask what's your budget and then work with you to see if it's possible and if it's not he'll still if he can get it approved. no price treat, he just ask what's your budget and then work with you to see if it's possible and if it's not he'll still if he can get it approved. The dealer ship was easy to work with and was helpful. More

I read dealer reviews before I my purchase so I went in with eyes open. Overall, I had a great experience with this dealer and was treated well by both sales & service. They even took care of a small prob with eyes open. Overall, I had a great experience with this dealer and was treated well by both sales & service. They even took care of a small problem that was not included on the initial ontract. Fantastic! More

I bought a certified 2008 Audi A4 3.2 quattro 5/10/11. Tommy provided the best car-buying experience I've ever had, for a new or used car. I traded in a 2004 BMW 325Xi. The initial offer by the manager fo Tommy provided the best car-buying experience I've ever had, for a new or used car. I traded in a 2004 BMW 325Xi. The initial offer by the manager for the BMW was $8,000. Eventually Tommy got the manager up to $11,000, just about Kelly Blue Book value. It remains to be seen if the service department is as good as Sales. The dealership has mixed reviews here, but not Tommy. If you're going to this dealer to buy, ask for Tommy. More

Unbelievably bad experience. Sales staff were rude, inattentive, and not interested in selling me a car. I was amazed at their lack of courtesy. I had to visit the showroom twice before anyone would inattentive, and not interested in selling me a car. I was amazed at their lack of courtesy. I had to visit the showroom twice before anyone would provide me service. I will NOT buy my Audi from them. Fortunately the Silver Spring Maryland location has an understanding of customer service. I highly recommend them if you are in the area. More

I don't even know where to start with this outfit. I read the reviews for all local dealers and thought that the low reviews for Audi of Alexandria were generated by a few disgruntled customers and that read the reviews for all local dealers and thought that the low reviews for Audi of Alexandria were generated by a few disgruntled customers and that my experience would be different. I was completely wrong -- I shouldn't have gone there and absolutely wasted my time. When I went in, they offered me a decent value for my trade-in and asked me what I wanted to pay for the new vehicle. I offered up a number ($xxx above invoice) and after several conversations they said they could meet my number. That's when the fun began. Not only did they try to pretend that invoice and/or MSRP does not include destination, they have the highest processing fee of any Audi dealership around ($399). Salesman then tried to explain that processing charges are required by law in Maryland (they aren't) and that's why they are different from other dealers. I'm not sure why his phony explanation was supposed to make it better, but I didn't care to press the issue further. Their invoice price was hundreds of dollars higher than figures quoted by other dealers, Edmonds.com, and TrueCar.com. Yet they insisted that they were right and the entire Internet and every other dealership in the area was wrong. The bottom line is that this place will try to confuse and play games with the numbers to try to make it seem like you are getting a "deal" when you really aren't. I've purchased vehicles from other Audi dealers in the area and worked with Chantilly, Tysons, Tischer, and Criswell on the type of car I'm looking for now. NONE of those dealers played these games or tried to hide the true cost of the deal. While they weren't all priced as competitively as the dealership that I made the purchase with, all were transparent and didn't pull this garbage. AVOID AUDI OF ALEXANDRIA AT ALL COSTS. There's just too many dealerships around to tolerate this nonsense. Do not make my mistake. While it may be the closest dealership to a lot of us in the area, drive the extra 15-30 minutes and avoid this needless headache. More

great service and deal found on the internet. The site was very easy to understand and had all the necessary sites to get pre approved, all the pics of the car was on line. I was intermediately contacted was very easy to understand and had all the necessary sites to get pre approved, all the pics of the car was on line. I was intermediately contacted back by Tommy and he helped with all the process and got me a great rate on the Q5 I'm driving now. Audi of Alexandria was a great experience!! More

My experience was super from the time I called the dealer to the time I signed the paperwork purcahsing my car. There was no pressure and my salesman (Chris LaPorte) worked with me to get to a price point I to the time I signed the paperwork purcahsing my car. There was no pressure and my salesman (Chris LaPorte) worked with me to get to a price point I couldn't refuse. I received a great deal and would recommend this dealer and Chris going forward. More