Audi Arlington

VERY Long story. sorry about this but if you want to do business with this dealership.. please think again, there are far better dealers around this DMV area.. STAY AWAY FROM THIS DEALER!!! I went business with this dealership.. please think again, there are far better dealers around this DMV area.. STAY AWAY FROM THIS DEALER!!! I went in for 25000 scheduled maintenance for my AUDI Q5 covered by AudiCare. Once the service was completed, they give you free car wash.. Guess what? They washed my car with panorama sunroof open. Leather seats soaked, and carpets soaked, and future potential electrical problems / mold / mildew problems..etc.. dealers not really doing anything to do anything right... it gets worse....please read on. Did dealership tell me about carwash incident before I pick up the car? NO Here's how I found out. When I got in the car, back window was fogged up, I thought it was due to result of carwash and humidity level in VA. So I ignored that and was on my way home, while on the way home, my shirt right arm was getting wet from the arm rest, so I looked around and there was about 2 inches of water in the cup holder, back leather seats were very damp, and carpets in the rear seats were soaked. I immediately called the dealership, tried to speak to manager, and left a voicemail. Very next morning, service department manager called 8am in the morning, told me to come in so they can assess the damage and dry it out for me. My concern wasn't the drying it out part. Car should not be washed with sunroof open. Whoever made the mistake should have came forward and taken the responsibility. Also, with car being exposed to lots of water (car wash uses average of 35 gallons per vehicle). Even if I assumed only quarter of that went into my car, it's about 9 gallons that was in my car. So I was very concerned, started to initiate talk with the GM (Selim Eslaquit), He assured me that there was no damages as they dried it out completely and that there would be no problem what so ever. I challenged him on the spot, let's open one of your vehicle with panorama sunroof and go ahead and do a carwash, and you dry it out and sell it to customer or you keep it.. can you do it? he said no. So I asked him Why should I keep such vehicle when dealership was at fault and also that they needed to replace the car for me. then he counter-offered if I kept the car that he would offer to extend warranty to 100k, OR that I trade it in and get a same vehicle with same options (at dealer cost). So then he started to give me numbers, and gave the low balling trade in value at 32,000, and gave invoice price for the new q5. Later that day, I stopped by at the Carmax and found out that my car was valued at 35,000. So I went back to Selim, and asked how he's got to the 32k, and that it was ridiculous he was still trying to make money off my car when his dealership caused great deal of inconvenience. Then he rudely cut me off and said, "Do you work in a car sales industry? I do, you don't, so You don't really know what you're talking about?" I felt very disrespected and demanded to get Audi Rep's number because it was obvious that this GM did not know how to treat their valuable customer. He also said all those in front of his sales people which shows that he's clearly not fit for a GM position at any kind of dealership. My counter offer to Selim was that he will give me more than Carmax and he does not make not a single dollar on the vehicle he sells to me. not even a hold back, he said he could not do that. He then challenged me if I can sell the vehicle for more somewhere else, then go ahead and do it and come back to them to complete the transaction. IS HE xxxxxx out of his mind? Why the heck would I go sell the vehicle somewhere else and basically let him off the hook? This was his dealership's fault, and he was not even trying to make this right, obviously only interested in maximizing the profit on this trade in and selling new vehicle (putting 1 more on the board for them..). Next day, I contacted the AUDI USA, and rep was very understanding of the situation and told me that he would talk to GM to see if they can come to a resolution. Audi Rep got back to me 2 days later, saying that it was dealership's fault, so they did not want to get involved. So now ball was back at the GM, he matched the carmax and gave in on the holdback. At this point, I did not even want to deal with AUDI ever again, but since they are getting 1 more sale on the board, I did ask them to either take off destination / processing fee out because I had paid them once before OR offer extended warranty on the new car as well. He of course said no, did not want to deal with me any longer. One extremely bad dealership experience / and experience of AUDI USA not taking care of their customer with the 2nd Audi, I was very disappointed and ready to move on at this point. I also honestly feel like I was discriminated because of my age and race. I wonder if I was a older Caucasian male, whether he would be able to disrespect customer that rudely. I felt almost embarrased to go back to the dealership after he cut me off and said I had no idea what I was talking about.. In the end, guess what happened..? Nothing got resolved, and because I'm being tired of dealing with Audi, I just treated Audi incident as total bad luck, and ordered BMW instead. Could not be any happier. Audi will never earn my business ever again, and they have now lost valuable client. More

Had minor work done on my car it was a check engine light that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the mean time gave me a Q5 to drive around in. the loaner was nice and kept me from having to miss work and everything was taken care of in a day's time. More

We would recommend Audi of Alexandria because here everyone goes beyond their duty description to make the customer happy. We were pretty particular on what color and what features we wanted, the emp everyone goes beyond their duty description to make the customer happy. We were pretty particular on what color and what features we wanted, the employees looked until they found exactly what we wanted and had it ordered to the dealership. Throughout the process, they kept us informed about what was happening with our deal. We live 2 hours away from the dealership and they found the time to bring us the vehicle. All of the paperwork was handled over the phone and internet. We both work full-time and busy with our children's activities and don't have much time to make long drives. Everyone involved did their job and made the buying process so easy and with no stress, which in our eyes is a A+. Everyone was very helpful, knowledgeable and deserve the best in customer service!!! We will definitely come back when we choose to buy another vehicle! More

Fraud Committed. En route to Washington D.C., my Audi Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage (service representative) ran a diagnosis on the car and told me that I had a broken temperature gauge. To repair it would require a part replacement and four hours of labor, totaling $650.16. Given I had to drive back to NYC from DC in two days, I had no choice but to agree to the repair. (Note, I called another body shop and they would have done the service for $350, but I was captive by this point.) On Sunday, when I drove my car back to New York the temperature gauge continued to indicate overheating throughout the entire 4.5 hour drive. I emailed Jason Gage on Monday and told him of the problem and requested a refund. His response was that "there may be a sensor or gauge that may be faulty" and that I should take it to another Audi dealership. Further Jason wrote that if I could let him know of "my findings, he would be interested in knowing." This response could not have been more clear that they had no idea what the problem was, did not fix anything but decided to go ahead and charge an Audi customer for parts and service anyways. Finally, to release a car with an unfixed faulty temperature gauge back to a customer is knowingly and willfully committing fraud and endangering not only the customer, but also the general public. Please consider this as you send your or your wife/husband/children's car into this place for any service. More

I bought an Audi A4 from Audi of Alexandria and had a great experience! The sales person asked me to feel free and blog about my experience, they ask all their customers to do this. I was pleased with great experience! The sales person asked me to feel free and blog about my experience, they ask all their customers to do this. I was pleased with the car and the manner that the whole transaction was completed. It was fast and fair. sincerly P More

i had been to audi of alexandria before to buy a new audi. I had a great experience with Jay jawaid. This time i went with my wife to get her a new car. Sadly i think Jay has left the dealership. It audi. I had a great experience with Jay jawaid. This time i went with my wife to get her a new car. Sadly i think Jay has left the dealership. It was a completely different experience. Wonder what happened with Jay? They lost a good asset. More

I recently purchased a 2003 Honda Accord EX V6 for my son to drive while at college. After agreeing to a great price, My wife and I flew in from Texas to take delivery and drive the car home (1500+ miles). O to drive while at college. After agreeing to a great price, My wife and I flew in from Texas to take delivery and drive the car home (1500+ miles). Once the paperwork was complete we departed for home. Within 100 miles of our trip we had a check engine light engage and returned to the dealership. Our salesman Tommy Luk immediately sent us to the sister store Landmark Honda. We were then informed the vehicle had to have a new throttle body/almost $1000.00. When you are 1500 miles away from home and have just purchased a vehicle as is NO WARRANTY, you start to get a little anxious with this kind of news. At this point I had the opportunity to meet and talk with the Manager of Audi of Alexandria Darin Lowdermilk. Darin did the right thing, by approving the repair. Several things come to mind about our experience, honesty, integrity and professionalism. If I don't communicate anything else to the buying public remember this, some people do the right thing when no one else is watching and these people are in that elite category. Thank you Darin for delivering a great buying/life experience! More

No respect for privacy and no ability to understand the needs of the client. The dieller must becapable to respect client's requests and honor them. needs of the client. The dieller must becapable to respect client's requests and honor them. More

This is a very professional dealer and has a wonderfull staff that helps. I recommand this place to my family and friends. have a merry holiday Audi staff! staff that helps. I recommand this place to my family and friends. have a merry holiday Audi staff! More

I recently worked with Tommy on the phone and email on getting a 2012 Q5. I cant say enough about this gentleman's professionalism and knowledge on these cars. He made me feel very secure about my purch getting a 2012 Q5. I cant say enough about this gentleman's professionalism and knowledge on these cars. He made me feel very secure about my purchase and worked diligently around my tight schedule of work. He had all the paperwork ready and there wasn't anything in there that we hadn't agreed on beforehand verbally. I am truly grateful for the honesty and hard work that the staff at Audi of Alexandria put forward during this purchase process. I also want to add that the website for this dealership is done very tasteful and user friendly, it truly eliminates a lot of the hassle and go around the other dealerships put you threw. my sincere thanks! J. More