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Audi Arlington
Arlington, VA
388 Reviews
Welcome to Audi Arlington, proudly serving as one of the largest Audi dealerships in the Washington DC metro area. As a locally owned and operated establishment, we take immense pride in consistently achieving some of the highest customer satisfaction scores nationwide. Serving drivers from Bethesda, Tysons Corner, Rockville, and Chantilly, Audi Arlington is the premier choice for new Audi models. A single visit to Audi Arlington will illustrate why.
Our courteous, professional sales staff is always ready to assist you. They are well-versed in the Audi brand and its offerings, ensuring your experience is seamless and enjoyable. Explore our unique selection of new and certified pre-owned vehicles, providing an opportunity to test drive performance and luxury that may surpass your expectations.
Conveniently situated at 3200 Columbia Pike in Arlington, Virginia, Audi Arlington has been a trusted source for a decade. We offer an extensive range of new Audis and an impressive collection of previously owned models, all competitively priced and backed by unparalleled service. Our valued customers hail not only from Arlington but also nearby areas such as Alexandria, Mt. Vernon, Fort Belvoir, Falls Church, and more. If you're coming from Maryland, Rockville, Silver Spring, College Park, Laurel, Baltimore, and Bethesda, you're in good company. And for those in the Washington DC area, we're just a short drive or Metro ride away.
Discover the Audi Arlington difference - where exceptional service meets an extraordinary Audi experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 388 reviews
January 28, 2015
James Chase is great. Go see him Many of the salespeople are not great and seem clueless at times. Also the Asst Sales Mgr is kind of pompous but overall dealing with James was great Many of the salespeople are not great and seem clueless at times. Also the Asst Sales Mgr is kind of pompous but overall dealing with James was great. Go see him, if not you may want to skip the dealership as I had to go to 5 people to find James!! More
by PL
Employees Worked With
James Chase
January 26, 2015
Very Satisifed With My Experience Working with James Chase was a real pleasure. He is so knowledgeable about the vehicles, and his enthusiasm about Audi is contagious. He was able to Working with James Chase was a real pleasure. He is so knowledgeable about the vehicles, and his enthusiasm about Audi is contagious. He was able to answer every question about the car without hesitation. He made me feel valued as a customer, and he welcomed me to the Audi family. I ended up with the right car for me -- a gorgeous blue S3. More
by GoOrange
Employees Worked With
James Chase
December 08, 2014
Oops, they did it again After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someon After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someone to help. The service agent did his best to help consider my car wasn't on the schedule, but in the end, failed to call me and tell me that they discovered another minor problem with a taillight, which could have been fixed during the same visit rather than coming in again. Poor attention to detail. You have to really stay on them to get things done. Time to try a new dealership for my service and next purchase. More
by audifail
Employees Worked With
Too many to list
October 05, 2014
Clueless, clueless, clueless I went to this dealership to see and drive the new Q3. You'd think "how can a dealer screw up a test drive", right? Turns out, this "luxury" dealers I went to this dealership to see and drive the new Q3. You'd think "how can a dealer screw up a test drive", right? Turns out, this "luxury" dealership has it down to a science. First, I was greeted by the classic cheesy salesperson. This guy knew nothing (and I mean nothing) about their cars. Then a sales manager (who also knew essentially nothing about the Q3) was required to help determine whether they had any on the lot (they did) and to get a key. I waited for 35 minutes for these amateurs to pull up with the car. And when they did - it was the wrong car. I don't mean the wrong color or package - I mean the wrong model (a sedan instead of a crossover). Incredible. What a waste of everyone's time. Audi makes some sexy cars, but this clown show of incompetent staff wasted what could have been a great customer experience. I left, went to Mercedes (to try the new GLA) and was driving one within 8 minutes of arriving. No kidding. It's just not that hard. Audi of Arlington - you are an embarrassment to the Audi brand. More
by Eric Braun
Employees Worked With
unknown salesperson
May 29, 2014
Poor customer service in service dept I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me waiting in the waiting area for hours. Recently, I picked up my car and had to correct the bill (they didn't discount the cost as they verbally promised until I argued with them); afterward I went to get my car and noticed one of the specific problems I brought the car in to get fixed was broken again. The funny thing is the service rep said that she hoped the "fix" would last 9-months, which was unacceptable - it didn't last 9 minutes! The issue is clearly a manufacture defect so I don't expect to pay anything but I've asked three times for a quote to properly fix the problem - still nothing after more than a week. Incredible lack of interest or understanding of how inconvenient this mess is. Two days after shelling out $1K for the four year service the blinker and brake lights are having problems. I don't believe it is just coincidence. More
by audifail
Employees Worked With
Jason Gauge (former employee) plus other current employees
March 12, 2014
The salesperson at this dealership is what convinced us to purchase our vehicle here. There were a few locations that my wife and I were considering. All four of the dealerships that we went to offered the to purchase our vehicle here. There were a few locations that my wife and I were considering. All four of the dealerships that we went to offered the same deals for our trade in but it was Mr. Jacob's knowledge, kindness, and customer service that convinced us to perform business at this dealership. Mr. Jacob showed enthusiasm, offered great advice, and gave us our space so that we didn't feel pressured into purchasing anything. It was his assistance that won us over all other dealerships. He is by far the best salesman that we have come across! It is because of his service that we have given this dealership the rating that we did and it is because of him that we will recommend this dealership to all of our Audi friends. More
by harrito
Employees Worked With
Jacob Jay
January 27, 2014
I found Arlington Audi by casting a broad search for a pre-owned A6. This dealership has an extensive number of 1 to 2 year old cars, most aggressively priced. I worked directly with Jacob Jay, we pre-owned A6. This dealership has an extensive number of 1 to 2 year old cars, most aggressively priced. I worked directly with Jacob Jay, we handled a lot of the negotiation through email and over the phone. It was all a very painless process. Jacob is a low pressure, consultative kind of guy, which helped make the buying process a pleasant one. His low pressure and casual approach was why I ultimately selected Arlington Audi, and him, to work with. Jacob is an enthusiast of these cars, and it shows in his knowledge. All in all, a pleasant experience and would recommend the dealership and Jacob to anyone who asks. More
by JamesSchwabenbauer
Employees Worked With
Jacob Jay
January 23, 2014
The new Audi of Arlington is much better than the old Audi of Alexandria. Customer service is much improved. Highly recommend Jacob Jay if you're shopping for a new or used car. Jacob is super knowled Audi of Alexandria. Customer service is much improved. Highly recommend Jacob Jay if you're shopping for a new or used car. Jacob is super knowledgeable and not overly pushy. It was a refreshing change of pace from previous interactions with salesman. More
by crowell23
Employees Worked With
Jacob Jay
January 18, 2014
The overall experience was quite enjoyable. John Agnese walked me through the process step-by-step. I did not feel pressure at anytime during this process. I felt he wanted to make sure I was buying exactl walked me through the process step-by-step. I did not feel pressure at anytime during this process. I felt he wanted to make sure I was buying exactly what I wanted. I will definitely go to this dealer first when buying my next car in 5-7 years. More
by RyanKuseski
Employees Worked With
John Agnese
July 09, 2013
Stay away - too many issues to detail in one post, but the customer service is lacking in all departments. From rude salesmen and parts department personnel to service advisers who don't want to do warran the customer service is lacking in all departments. From rude salesmen and parts department personnel to service advisers who don't want to do warranty work. Although everything did get resolved in the end with the help of the sales manager, it was not worth the hassle. I won't name names here, but everyone in this place seems to have a negative attitude and they stare awkwardly without smiling much - save the finance guy - they don't make you feel welcome. I am not surprised at all with other reviewers' experiences. They treat you great until you make a purchase and after that you are nothing to them - don't expect any sort of customer service if they owe you anything from the purchase. Service and Parts (especially) make you feel as if they don't want your business and you are just an inconvenience. Not the worst dealership experience I've had when purchasing, but far from the best. Try Audi Silver Spring or Chantilly - they are complete opposite in terms of customer service. More
by whitedad
Employees Worked With
MW
