Audi Arlington

POOR customer service Called to get my car serviced here seeing how its close to where I live, when I called I spoke to the Service manager by luck. I explain that this is Called to get my car serviced here seeing how its close to where I live, when I called I spoke to the Service manager by luck. I explain that this is my first service and what I was having a problem with. He asked if I could bring the car in Saturday and I said sure without checking with my wife. After checking with her Saturday wasn't a good day for her, so I called the manager back asking if I could come Friday, I was unable to reach Steve Miller so I left him a voicemail. I never heard back from the guy, Now on Monday I call again and leave another message, still no return call, This is the service manager we are talking about. I call Tuesday which I am transferred to him and I explain my frustration with him not returning any of my calls I get that you may become busy at work, However that doesn't excuse why I couldn't get GOOD CUSTOMER SERVICE !!!! He responded as if I was a bother to him, I asked for the General Managers info and left him a message regarding this issue. Lets see if he calls back, Now I take my car to Audi of Silver Spring when I should be able to go 5 min down the road. Steve Miller needs better customer service training, I wouldn't expect this from a manager of Audi. More

Great car purchase experiecne I bought an Audi A8L at Audi of Arlington this month. My sales person was Wali Alimi and he was fantastic. He handled every detail and made the expe I bought an Audi A8L at Audi of Arlington this month. My sales person was Wali Alimi and he was fantastic. He handled every detail and made the experience painless and fast; he handled everything and provided great service throughout. Superb guy and just a pleasure to deal with. If you are looking to buy a new or pre-owned Audi, contact Wali at Audi of Arlington. Just a great experiencence all around and I would definitely return., More

Great Experience on May 19, 2015 I was in the market for an Audi convertible. I placed a call to the dealership first and spoke with Adrian. He was very helpful. When I got to the I was in the market for an Audi convertible. I placed a call to the dealership first and spoke with Adrian. He was very helpful. When I got to the dealership (5:30 PM) I met with Wali, who gave me his undivided attention and quite literally HOURS of his time (buying a car is stressful, as we all know, and such a huge expense!) Wali didn't make me feel rushed, answered every question thoroughly and was knowledgeable about the vehicle. Later, I met with John. He saw I was tired and frazzled and feeling poor. He was cheerful and accomodating and very, very kind. At 10 PM, I met with Catherine in the finance office (yes, they kept the dealership open just for me!) She graciously explained the heaps of paper work and because of the late hour, made an appointment with me to see her the following week to do the remainder of the paper work and to arrange financing. I felt very well taken care of! I've had the car just 48 hours and love it - at this point, I wouldn't hestiate to recommend Arlington VA Audi to anyone and in fact would encourage them to go there! More

Excellent Vasile have a good actitud and he was really helpfull with all the buy processes and also is ver polite and speak other language wich is good Vasile have a good actitud and he was really helpfull with all the buy processes and also is ver polite and speak other language wich is good More

Ignored and Waited too long Called ahead for an appointment with a audi specialist. Spoke to jonathan and we agreed to meet within 1.5hrs of my confirmed appt via phone. Arrive Called ahead for an appointment with a audi specialist. Spoke to jonathan and we agreed to meet within 1.5hrs of my confirmed appt via phone. Arrived at the dealership on time, car i was interested in was parked out front and locked. Checked in with reception with 5 of people ahead of me and I waited for a half hour before anyone said a word to me. Jonathan never showed up to acknowledge me or others waiting. Receptionist said he was working with another client. Customer service is awful there. This is my 2nd time trying this dealership this will not happen again. More

James Chase is great. Go see him Many of the salespeople are not great and seem clueless at times. Also the Asst Sales Mgr is kind of pompous but overall dealing with James was great Many of the salespeople are not great and seem clueless at times. Also the Asst Sales Mgr is kind of pompous but overall dealing with James was great. Go see him, if not you may want to skip the dealership as I had to go to 5 people to find James!! More

Very Satisifed With My Experience Working with James Chase was a real pleasure. He is so knowledgeable about the vehicles, and his enthusiasm about Audi is contagious. He was able to Working with James Chase was a real pleasure. He is so knowledgeable about the vehicles, and his enthusiasm about Audi is contagious. He was able to answer every question about the car without hesitation. He made me feel valued as a customer, and he welcomed me to the Audi family. I ended up with the right car for me -- a gorgeous blue S3. More