Audi Arlington

The salesperson at this dealership is what convinced us to purchase our vehicle here. There were a few locations that my wife and I were considering. All four of the dealerships that we went to offered the to purchase our vehicle here. There were a few locations that my wife and I were considering. All four of the dealerships that we went to offered the same deals for our trade in but it was Mr. Jacob's knowledge, kindness, and customer service that convinced us to perform business at this dealership. Mr. Jacob showed enthusiasm, offered great advice, and gave us our space so that we didn't feel pressured into purchasing anything. It was his assistance that won us over all other dealerships. He is by far the best salesman that we have come across! It is because of his service that we have given this dealership the rating that we did and it is because of him that we will recommend this dealership to all of our Audi friends. More

I found Arlington Audi by casting a broad search for a pre-owned A6. This dealership has an extensive number of 1 to 2 year old cars, most aggressively priced. I worked directly with Jacob Jay, we pre-owned A6. This dealership has an extensive number of 1 to 2 year old cars, most aggressively priced. I worked directly with Jacob Jay, we handled a lot of the negotiation through email and over the phone. It was all a very painless process. Jacob is a low pressure, consultative kind of guy, which helped make the buying process a pleasant one. His low pressure and casual approach was why I ultimately selected Arlington Audi, and him, to work with. Jacob is an enthusiast of these cars, and it shows in his knowledge. All in all, a pleasant experience and would recommend the dealership and Jacob to anyone who asks. More

The new Audi of Arlington is much better than the old Audi of Alexandria. Customer service is much improved. Highly recommend Jacob Jay if you're shopping for a new or used car. Jacob is super knowled Audi of Alexandria. Customer service is much improved. Highly recommend Jacob Jay if you're shopping for a new or used car. Jacob is super knowledgeable and not overly pushy. It was a refreshing change of pace from previous interactions with salesman. More

The overall experience was quite enjoyable. John Agnese walked me through the process step-by-step. I did not feel pressure at anytime during this process. I felt he wanted to make sure I was buying exactl walked me through the process step-by-step. I did not feel pressure at anytime during this process. I felt he wanted to make sure I was buying exactly what I wanted. I will definitely go to this dealer first when buying my next car in 5-7 years. More

Stay away - too many issues to detail in one post, but the customer service is lacking in all departments. From rude salesmen and parts department personnel to service advisers who don't want to do warran the customer service is lacking in all departments. From rude salesmen and parts department personnel to service advisers who don't want to do warranty work. Although everything did get resolved in the end with the help of the sales manager, it was not worth the hassle. I won't name names here, but everyone in this place seems to have a negative attitude and they stare awkwardly without smiling much - save the finance guy - they don't make you feel welcome. I am not surprised at all with other reviewers' experiences. They treat you great until you make a purchase and after that you are nothing to them - don't expect any sort of customer service if they owe you anything from the purchase. Service and Parts (especially) make you feel as if they don't want your business and you are just an inconvenience. Not the worst dealership experience I've had when purchasing, but far from the best. Try Audi Silver Spring or Chantilly - they are complete opposite in terms of customer service. More

I rarely take the time to write reviews, but felt compelled after a recent purchase I made from Audi of Alexandria. In fact, this review is really the result of the last four years in which I've bee compelled after a recent purchase I made from Audi of Alexandria. In fact, this review is really the result of the last four years in which I've been their customer. I bought my first A4 from Audi of Alexandria back in 2009. Since that time, I've worked though a number of folks in the service department as the car received general required maintenance. In each instance, the service representative couldn't have been more professional or, frankly, more kind--even going so far as to ensure that the warranty always covered as much of the costs as possible and making loaner vehicles readily and quickly available. I don't say that lightly. Marc Gritz, for example, not only returns calls/questions promptly, but always immediatetly addresses any questions or concerns, even if I just drop by without an appointment. I had a similar experience just last week after buying one of their loaner vehicles. Donald and his team were extremely patient with me and my numerous questions and requests. I know I can be difficult/stubborn, but they were always courteous, candid and helpful throughout the experience. I was never uncomfortable or felt as though I was being mislead in any way. We were both very clear from the beginning in terms of what was possible, and in the end arrived at a fair price. It really was a genuinely pleasant experience. Like I said, I wouldn't take the time to write a review had it not been. I know there are multiple dealerships and places in which to purchase a car, but these folks deserve a look. I hope this was helpful to anyone who's beginning to look themselves. More