Audi Arlington

Amazing Service and The sales team was amazing and my representative, Donald Bonsu, made sure I had an opportunity to review all my options and select the best choice for The sales team was amazing and my representative, Donald Bonsu, made sure I had an opportunity to review all my options and select the best choice for me. The finance team and business manager, Katherine Moxley, were equally amazing. Katherine and Donald both spent their time with me to ensure that every need was met and question answered -- even taking the time to redo the paperwork to get me the best deal. Lock and Sean also went the extra mile with my trade in and and close out process. This is my second Audi and I will continue to be a loyal customer to Audi of Arlington. More

Good customer service Great customer service. Just make sure you understand the deal completely before signing anything. They will take the time to explain to you so just Great customer service. Just make sure you understand the deal completely before signing anything. They will take the time to explain to you so just ask. More

Audi Service Had my Audi in for service on Feb 17, 2016. Chris Bradford was my service adviser. The work as completed on time and was kept informed of the servic Had my Audi in for service on Feb 17, 2016. Chris Bradford was my service adviser. The work as completed on time and was kept informed of the service and completion. Car was in for adjustment to the Adaptive Cruise Control and recall for the passenger seat sensor. All of the work was completed correctly. Thank you to Chris and Steve at Audi Arlington. More

We had great service from everyone at this dealership This was the most professional auto dealership I have worked with. It was seamless and did not require going back and forth to the dealership. Ndu a This was the most professional auto dealership I have worked with. It was seamless and did not require going back and forth to the dealership. Ndu also took the time to explain the options between the different cars and our best option based on financing options and the best fit for our family. More

Dishonest and Rude I went in to look at a few different Audi's. I should have walked away when the sales manager insulted me. The sales manager, Sean, tried to tell me t I went in to look at a few different Audi's. I should have walked away when the sales manager insulted me. The sales manager, Sean, tried to tell me that the lease calculators online are inaccurate. It wasn't until I read the fine details of the deal he was presenting that I figured out the difference in the math. Turns out he told me he would give me one amount for my trade then tried to write the deal with a different amount and bake the difference into my monthly payment without me noticing. Don't even shop for price at this dealership, they will lie to you. More

Audi S3 I got an Audi S3 a couple weeks ago. I worked with Wali and he was super nice, knowledgable and patient. I was very impressed with his professionalism I got an Audi S3 a couple weeks ago. I worked with Wali and he was super nice, knowledgable and patient. I was very impressed with his professionalism and the entire Audi of Arlington family Made me feel welcome. It truly was a great experience. I would highly recommend getting a car from them. More

POOR customer service Called to get my car serviced here seeing how its close to where I live, when I called I spoke to the Service manager by luck. I explain that this is Called to get my car serviced here seeing how its close to where I live, when I called I spoke to the Service manager by luck. I explain that this is my first service and what I was having a problem with. He asked if I could bring the car in Saturday and I said sure without checking with my wife. After checking with her Saturday wasn't a good day for her, so I called the manager back asking if I could come Friday, I was unable to reach Steve Miller so I left him a voicemail. I never heard back from the guy, Now on Monday I call again and leave another message, still no return call, This is the service manager we are talking about. I call Tuesday which I am transferred to him and I explain my frustration with him not returning any of my calls I get that you may become busy at work, However that doesn't excuse why I couldn't get GOOD CUSTOMER SERVICE !!!! He responded as if I was a bother to him, I asked for the General Managers info and left him a message regarding this issue. Lets see if he calls back, Now I take my car to Audi of Silver Spring when I should be able to go 5 min down the road. Steve Miller needs better customer service training, I wouldn't expect this from a manager of Audi. More

Great car purchase experiecne I bought an Audi A8L at Audi of Arlington this month. My sales person was Wali Alimi and he was fantastic. He handled every detail and made the expe I bought an Audi A8L at Audi of Arlington this month. My sales person was Wali Alimi and he was fantastic. He handled every detail and made the experience painless and fast; he handled everything and provided great service throughout. Superb guy and just a pleasure to deal with. If you are looking to buy a new or pre-owned Audi, contact Wali at Audi of Arlington. Just a great experiencence all around and I would definitely return., More

Great Experience on May 19, 2015 I was in the market for an Audi convertible. I placed a call to the dealership first and spoke with Adrian. He was very helpful. When I got to the I was in the market for an Audi convertible. I placed a call to the dealership first and spoke with Adrian. He was very helpful. When I got to the dealership (5:30 PM) I met with Wali, who gave me his undivided attention and quite literally HOURS of his time (buying a car is stressful, as we all know, and such a huge expense!) Wali didn't make me feel rushed, answered every question thoroughly and was knowledgeable about the vehicle. Later, I met with John. He saw I was tired and frazzled and feeling poor. He was cheerful and accomodating and very, very kind. At 10 PM, I met with Catherine in the finance office (yes, they kept the dealership open just for me!) She graciously explained the heaps of paper work and because of the late hour, made an appointment with me to see her the following week to do the remainder of the paper work and to arrange financing. I felt very well taken care of! I've had the car just 48 hours and love it - at this point, I wouldn't hestiate to recommend Arlington VA Audi to anyone and in fact would encourage them to go there! More