Audi Arlington

Betty is awesome Man she was amazing I drove from Charlotte, NC for a vehicle and she got the price lowered and a full tank of gas. SHE WAS JUST JUST JUST AMAZING. I L Man she was amazing I drove from Charlotte, NC for a vehicle and she got the price lowered and a full tank of gas. SHE WAS JUST JUST JUST AMAZING. I LOVE THIS PLACE AND WILL COME BACK. More

Poor & unprofessional Customer Service I had my car towed to this dealer for repairs, after the diagnostics I get the call explaining whats wrong with my vehicle... so i was told I can co I had my car towed to this dealer for repairs, after the diagnostics I get the call explaining whats wrong with my vehicle... so i was told I can come to pick up a loaner car because my repairs will take about week or more to complete. okay that is fine, Now me and my wife arrive to this audi dealer, upon entering the service dept. no one greeted us or offered any help upon entering the service dept. Our service adviser had arranged for us to pick up a loaner car, my wife was sitting waiting on the car to be washed. the service manager here at this dealer has the worst customer service i have every experienced ever. this guy just out right refused us a loaner, and his reason was at first because we dont have $300.000 of insurance on our cars. i questioned that, so he prints out the policy and clearly it shows i have every thing i need as far as insurance. then he goes on to say how are they supposed to protect themselves from people who my steal their loaners cars or dont bring back... im like really, then he goes on to tell us that we need half of the money down for the repairs. this guy just didnt want our business.. i was a customer who was about to spend close to $5000 in their shop. very disrespectful person running the service dept. he should be fired in my opinion..... i wouldnt recommend no one to this place for any reason... they should link up with Audi of Silver Spring to learn how to treat people with respect. More

Good advice and excellent assistance from sales rep Just bought a used car from this dealer and I felt very comfortable dealing with the sales rep, Ron. He was not pushy and very accommodating finding a Just bought a used car from this dealer and I felt very comfortable dealing with the sales rep, Ron. He was not pushy and very accommodating finding a middle ground to close the deal More

Stay Away from Audi of Arlington DON"T BUY A USED CAR FROM AUDI OF ARLINGTON. If you have no other choice (and believe me there are other Audi dealers locally), BE SURE TO GET IT LOO DON"T BUY A USED CAR FROM AUDI OF ARLINGTON. If you have no other choice (and believe me there are other Audi dealers locally), BE SURE TO GET IT LOOKED AT FIRST BY AN AUDI MECHANIC FROM A DIFFERENT DEALER. I thought that maybe the lower than average ratings online were just someones slighted opinion, but it's true. After a long series issues from the unprofessional sales department, I purchased the vehicle with a false sense of confidence in the car. I should have seen the writing on the wall from the early issues with the sales staff that this was not the dealer to do business with, but hindsight is 20/20. I currently have a $4500 list of repairs, most of which to make it safe to drive on the road. As a long time and very loyal Audi customer who has spent hundreds of thousands of dollars on Audi vehicles in the past, I'm very disappointed at how the dealership intentionally tried to deceive me when purchasing the vehicle. I reached out to the The Sales Manager, but he was not interested in trying to make anything right. He did NOT represent the Audi brand well on our phone call because I was merely a transaction to him. According to him, my concerns were unfounded. They were completely justified in representing the car as they did, in his opinion, and was not interested in hearing about the tactics used by the sales staff. According to him, "there is no integrity in selling used cars" and that I "should not have had any level of trust in them." They won't tell you if anything is wrong with the car or what codes have been cleared after they put it in the shop. They could not care less that it was unsafe to be driven on the highway (of which there were none on the test drive), and that there was a mold problem that was undisclosed. He was not interested in sympathizing with the situation, said they sold the vehicle as it should have been, and that I should put some "personal investment" into the vehicle to get it up to my standards. Apparently my family's safety is an opinion, according to Audi of Arlington. This is the not the attitude I'd expect from a premium brand, and especially a brand that I have come to greatly adore. I even left a message for the General Manager, with no return call, but I can't say I'm surprised. I've at least done my part and tried to give others a fair warning. Buy from an Audi dealer that understands what true integrity is. This dealer does not represent the brand with dignity or treat their customers with the respect they deserve. More

Audi A7 After visiting 4 dealership in one day, we found the right sales person, Hassan Chehouri and the perfect car for us, an Audi A7. Hassan's attention to After visiting 4 dealership in one day, we found the right sales person, Hassan Chehouri and the perfect car for us, an Audi A7. Hassan's attention to detail and customer focus allowed us to drive away with a car that we feel is an upgrade from our 5 series. Purchases are made from people not dealerships. I feel our financial rep was equally instrumental with this purchase. DaVaughn Paige personalized a finance package that was mutually beneficial. He presented mult options for us the choose from and guided us to the best solution. My future car purchases will be done with these two people, hopefully from Audi of Arlington. More

Exceptional service and selection I've bought two certified audi's from Arlington Audi. I recently got a great deal on a lightly used certified S4. Hasan Cheouri is the man if you'r I've bought two certified audi's from Arlington Audi. I recently got a great deal on a lightly used certified S4. Hasan Cheouri is the man if you're in the market for a test drive. And the certified used manager Wendell Payne will make sure you're treated right start to finish. More

Amazing Service and The sales team was amazing and my representative, Donald Bonsu, made sure I had an opportunity to review all my options and select the best choice for The sales team was amazing and my representative, Donald Bonsu, made sure I had an opportunity to review all my options and select the best choice for me. The finance team and business manager, Katherine Moxley, were equally amazing. Katherine and Donald both spent their time with me to ensure that every need was met and question answered -- even taking the time to redo the paperwork to get me the best deal. Lock and Sean also went the extra mile with my trade in and and close out process. This is my second Audi and I will continue to be a loyal customer to Audi of Arlington. More

Good customer service Great customer service. Just make sure you understand the deal completely before signing anything. They will take the time to explain to you so just Great customer service. Just make sure you understand the deal completely before signing anything. They will take the time to explain to you so just ask. More

Audi Service Had my Audi in for service on Feb 17, 2016. Chris Bradford was my service adviser. The work as completed on time and was kept informed of the servic Had my Audi in for service on Feb 17, 2016. Chris Bradford was my service adviser. The work as completed on time and was kept informed of the service and completion. Car was in for adjustment to the Adaptive Cruise Control and recall for the passenger seat sensor. All of the work was completed correctly. Thank you to Chris and Steve at Audi Arlington. More